• Maintain and optimize cloud infrastructure, networking, and database systems to ensure high availability and performance. • Implement and monitor security protocols to safeguard our systems against vulnerabilities and ensure compliance with industry standards. • Manage and refine CI/CD pipelines for continuous integration and smooth software deployments. • Develop and maintain Business Intelligence (BI) and reporting tools to support internal team operations and decision-making. • Debug and resolve complex technical issues, providing hands-on support for environment setup and system optimization. • Develop and maintain tools and processes to enhance system performance and reliability. • Work closely with software engineers, DevOps, and other stakeholders to ensure seamless integration and operational support for new features. • Collaborate with cross-functional teams to maintain consistent and reproducible development environments. • Participate in incident response efforts, helping to minimize downtime and ensure quick recovery from system disruptions. • Create and maintain detailed documentation of systems, processes, and configurations to ensure accessibility and knowledge sharing within the team. • Perform regular audits and updates to ensure adherence to industry standards, such as ISO or SOC compliance.

• Architect, design, and implement secure, scalable, and cost-efficient infrastructure solutions to support a rapidly growing product. • Design and implement backend and frontend services, APIs, and data pipelines to support AI-driven workflows. • Own features end-to-end, from architecture and implementation to testing and production deployment. • Develop and maintain automation through Infrastructure as Code and CI/CD pipelines. • Monitor, optimize, and scale our cloud infrastructure for performance and reliability. • Establish and enforce best practices for observability, logging, and alerting. • Lead and participate in incident response, troubleshooting complex issues and driving postmortem learning and improvements. • Collaborate across engineering teams to improve developer velocity while balancing reliability, security, and cost.

Knock is on a mission to help products communicate with their users in a more thoughtful way. Building product notifications in-house takes months, often leading to poor user experiences. We believe that—when done right—product notifications help users find value in the products they use every day. That’s why we built Knock. We're a remote-first (with a NYC base) Series A startup of 25 employees that believe in the power of great software. We're APIs all the way down at Knock—Stripe for payments, Algolia for search, WorkOS for SSO. We're excited to add Knock to that list and to push forward the API-first movement. If you are, too, come join us and let's build something great together. We’re backed by top investors and operators including Craft Ventures, Afore Capital, Preface Ventures, Worklife Capital, Guillermo Rauch (CEO/Founder @ Vercel), Scott Belsky (CPO @ Adobe), Adam Gross (CEO @ Heroku), and John Kodumal (CTO @ LaunchDarkly), to name a few. About the role We’re looking for a software engineer to join our small but growing platform team. Platform engineering at Knock is the foundation for everything else we do. Because Knock is built by and for engineers, there’s a blurry line between “platform” and “product.” The product is the platform. The platform team is a specialized engineering team at Knock that designs, builds, and maintains the infrastructure and services needed in order to run our product. They are responsible for the availability and reliability of our service, from API to notification engine execution. They support the product engineering team in their role to build and ship customer-facing features. Knock’s platform engineers orient around measurable goals set by our CTO, and work with a high degree of autonomy to achieve greater scale, resilience, and performance for our customers & partners. This is a high-agency role. As a team member, you’ll craft and own initiatives to help us hit our goals. The team collaborates heavily, but each individual has decision-making authority over their initiatives. We care deeply about building a team and culture that is inclusive and equitable for people of all backgrounds and experiences, and believe firmly that the best teams are diverse. We particularly encourage people from underrepresented communities to apply. Last thing: you can be a great fit even if you don't perfectly match the requirements below. We know there's a lot we don't know and haven't thought of yet, and we're looking for teammates who can tell us what those things are. If that's you, don't hesitate to apply and tell us about yourself!

• Partner closely with our engineers to debug production issues, improve performance, and design systems that scale reliably • Own and evolve Socket’s infrastructure, with a focus on reliability, performance, and cost as we scale • Help define and evolve SLIs and SLOs for new and existing systems, turning reliability into something that can be measured and improved • Debug, maintain, and improve our deployment pipeline, including addressing failures in production and driving meaningful improvements over time • Build and maintain observability across our systems (metrics, logs, traces) to support faster detection and resolution of issues • Participate in an on-call rotation and drive incident reviews with an emphasis on concrete follow-ups and system improvements