Givebutter

• Create and publish job postings for open roles • Coordinate interview scheduling, rescheduling, and candidate communications for active searches. • Support recruiters and hiring managers by coordinating scheduling and recruiting logistics. • Maintain accurate and organized candidate data in our ATS (Ashby) • Manage onboarding task coordination for new hires, working cross-functionally with People Ops • Support recruiters with administrative tasks such as opening job reqs and managing interview plans • Ensure timely and professional communication with candidates throughout the interview process.

• Serve as a strategic partner for nonprofit customers through short term, outcome-focused engagements, helping them achieve fundraising and donor engagement goals through Givebutter (this is a pooled motion, not a fixed book of business). • Lead discovery, success planning, training, and strategic guidance that drive adoption, value realization, retention, and growth. • Become a subject matter expert in Givebutter and connect platform capabilities to customer goals, challenges, and opportunities. • Continuously test and iterate on new ways to incorporate AI into your workflows, using it to support and improve the work being done while maintaining strong judgment and data hygiene. • Identify customer risks and opportunities early, using AI, data and customer insights to guide proactive action. • Partner cross-functionally to improve the customer experience and advocate for customer needs. • Facilitate a mix of 1:many webinars, automated engagement, and targeted 1:1 customer interactions.

• Lead and develop a team of product designers across multiple product pods, including direct ownership of hiring, performance, and career growth. • Partner with the VP of Design on design strategy, org design, and how the design function scales over time. • Create the conditions for designers to do their best work: align stakeholders, manage cross-functional dependencies, and drive clarity into ambiguous projects. • Set and hold the craft bar across the platform — interaction patterns, visual execution, design system standards, and long-term product quality — keeping it consistent as the team and surface areas grow. • Help define how product design operates at Givebutter, establishing how the team designs with AI tools and for AI-driven product experiences. • Act as a strategic design partner to senior Product and Engineering leaders, shaping cross-functional decisions and aligning teams around shared outcomes. • Influence product strategy through deep insight into our users (fundraisers and donors), turning ambiguous cross-product problems into clear direction for the team. • Make high-stakes design decisions that balance craft, speed, and business impact, with a company-level ownership mindset. • Help evolve Givebutter's design culture as the team grows, establishing practices, norms, and rituals that scale.

• Collaborate with the VP of Engineering to develop and execute the frontend engineering strategy • Lead, manage, and mentor a talented team of full stack engineers, driving the development of beautiful and delightful user experiences • Own the frontend function, setting the technical direction and ensuring alignment with company objectives • Bring technical expertise to the evolution of Givebutter’s software; ensure architecture and stack are optimized for growth • Improve internal engineering workflows, continually refining best practices • Champion code quality across the team and uphold a high standard for maintainable and scalable solutions • A passion for building beautiful, user-friendly, and accessible web applications • Evaluate and apply AI and machine learning tools – such as LLMs, recommendation systems, or predictive analytics – to drive innovation in product development

• Hire, train/coach, and lead a team of SDRs who care mutually about quality lead sourcing and helping nonprofits scale their organizations. • Develop emails, call talk tracks, and workflows that speak to Givebutter’s multiple ICPs; iterate consistently to form A/B test results and adjust towards greater success. • Create and expand upon an SDR playbook; best opening and closing tactics, competitive advantages, coming with a point of view, penetrating specific verticals, and more. • Approach strategy with an analytic mindset, using data, results, and experience to inform point of view (vs. purely anecdotal approach). • Work closely with the Marketing teams to streamline and automate lead list creation, seamless transfer of leads to AEs, and increase book rate from calls. • Work closely with RevOps to ideate automations, custom reports, and data-centric resources both the SDR and Sales Management teams can leverage.

Role Description Givebutter is looking for a Chat/Email Support Specialist with a positive attitude, attention to detail, and the ability to understand what a user is really asking - not just what they typed - and respond with clarity and confidence. As a member of our Customer Support team, you will have the opportunity to support the fundraising efforts of a large and diverse group of NPOs, ranging from small nonprofits to large educational institutions to Fortune 500 companies. The primary responsibility of this role will be responding to inquiries from current users via live chats and emails. We are an industry leader in the support space with high expectations: - First response time for live chats is <2 minutes. - Live chats account for 80% of your workload. - CSAT is >96%. - IQS scores must be 98% or above. This role requires strong problem-solving skills, sound judgment, and confidence, even with a rapidly changing product. You will regularly encounter questions that don’t have an obvious or documented answer. Successful candidates are comfortable: - Analyzing situations in real time. - Asking thoughtful follow-up questions. - Working toward a solution even when the path forward isn’t immediately clear. We’re looking for someone who takes ownership of the user experience during every chat and email. This means: - Actively working through problems. - Thinking beyond the surface question. - Ensuring the user leaves the conversation feeling confident about the solution. You’ll have access to internal resources, documentation, and a supportive team - but you’ll be expected to navigate conversations independently and confidently. You should also be comfortable multitasking: researching, navigating tools, and communicating clearly all at once. If you do your best work when you have time to research before responding, prefer to use a decision tree, or when conversations follow a predictable pattern, this isn't the role you're looking for. If the thought of waking up every day and getting to "help people help people" excites you, then we look forward to hearing from you. 😀 This is a direct-hire, permanent position. You will be an employee of Givebutter via an EoR called Deel. Tentative Start date: 7/6/26 Pay rate: PHP 550/hour Paid training schedule: Monday - Friday; 9AM - 6PM US Eastern time for 3 months (40 hours) Five permanent positions available: - 9A - 6P Eastern time; Wed - Sun (40 hours/week, 2 openings) - 11A - 8P Eastern time; Tu - Sat (40 hours/week) - 11A - 8P Eastern time; Sun - Th (40 hours/week) - 3P - Midnight Eastern time; Th - Mon (40 hours/week) Qualifications - 5+ years of experience as a Live Chat Support Specialist in the tech industry - 2+ years of remote experience - Experience handling multiple incoming chat requests simultaneously - High adaptability and positive attitude in a dynamic environment - Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion) - Excellent written and verbal communication skills in English - Agents must provide their own computer and stable internet connection (2nd monitor recommended) Benefits - Remote Work: Work from anywhere. Must be a citizen of the Philippines for this role. - Job Security: Employed full-time by Givebutter via an EOR called Deel. - Health Insurance: We offer HMO medical insurance covered 100% for employees. - Holiday Pay: Givebutter Chat Support is open 24/7. We honor all PH labor laws regarding holiday pay, overtime, and shift differentials. - Performance Bonuses - PTO: Generous annual PTO allowance. - Additional annual leaves: - Bereavement: 5 days - Maternity: 105 days - Paternity: 30 days - Adoption: 60 days - Domestic Violence: 10 days - Charitable Giving: Employees are provided a monthly allowance of up to $50 USD/month to any verified nonprofit they wish to support on Givebutter. - Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.

Role Description Givebutter is hiring a Customer Education Specialist to own and evolve our live customer education strategy, including Office Hours and Bootcamp. Reporting to the Senior Customer Education Manager, this role collaborates cross-functionally with Marketing, Customer Success, Sales, and Product to design and deliver scalable, high-impact live learning experiences that drive activation, product adoption, and long-term customer success. - Build on and continue designing dynamic, engaging sessions aligned with Givebutter’s brand identity. - Analyze attendance and engagement trends. - Strengthen the systems that support our live education engine as we scale. - Serve as a visible and trusted face of customer education - facilitating sessions and representing Givebutter at speaking engagements as needed. - Success will be measured by improvements in activation and product adoption rates, reductions in time-to-first-value for new users, increases in feature usage following live sessions, and measurable engagement and satisfaction across programs. We want to hear from people who… - Light up in front of a (virtual or in-person) room and know how to make complex tools feel approachable and exciting. - Can design structured, on-brand programs that balance curriculum development, facilitation, and operational excellence. - Use data and feedback, internally and externally, to continuously improve learning experiences. - Can collaborate instinctively across teams to ensure education supports broader company goals. - Think in organized systems to design programs that can scale in reach and impact without sacrificing quality. Qualifications - 2-4+ years of experience in customer education, customer success, sales, enablement or related roles within SaaS. - Experience designing and facilitating live trainings for diverse audiences, preferred if audience included nonprofit leaders and executive stakeholders. - Strong understanding of adult learning principles and/or cohort-based learning models. - Experience with webinar platforms and CRM systems. - Ability to translate technical concepts and product updates into clear, compelling learning experiences. Responsibilities - Own and evolve Givebutter’s live education strategy, including designing, facilitating, and continuously improving Office Hours and Bootcamp. - Serve as a public-facing representative of Givebutter education through webinars, workshops, conferences, and speaking engagements as needed. - Create and maintain facilitator guides, demo environments, and supporting materials to ensure consistent, high-quality delivery. - Partner with Product to support major feature launches through timely, targeted education and surface customer friction to inform ongoing product improvements. - Leverage data insights, in partnership with Marketing, to better understand how customers discover and engage with education resources, and implement targeted solutions, such as email and in-app messaging. - Drive measurable impact on activation and product adoption rates through intentional education experiences that align with marketing campaigns, product releases, and other key moments in the customer journey. - Contribute to the ongoing evolution of Givebutter’s customer learning strategy and live training model with the clear goal of making Givebutter the default resource for nonprofit fundraising knowledge. Benefits - Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville). - Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts. - Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents. - Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership. - 401k: We offer a 3% 401k match for all eligible employee's. - Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays. - Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team. - Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora. - Family Care Support: Access a company-paid UrbanSitter membership plus care credits to book trusted, background-checked caregivers for childcare, senior care, pet care, and household support when you need it most. - Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology. - Coworking Stipend: Enjoy a monthly stipend that gives you the freedom to work from coworking spaces or cafés whenever you need connection, community, or a change of scenery. - Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter. - Professional Development: We offer learning and development reimbursement opportunities. - Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for. Interview Process - Recruiter Screen: A 30-minute conversation to learn more about your background, walk through the role, and ensure mutual alignment on expectations, values, and logistics. - Hiring Manager Interview: A deeper dive into your relevant experience, skillset, and working style. This is your first opportunity to connect directly with the person who may be your future manager. - Assessment (technical or non-technical): This stage will vary based on the role. It could involve a live coding session, case study, or take-home project. Some roles may include two parts to this stage to evaluate both practical skills and problem-solving approaches. - Values Interview: A conversation with team members focused on how you align with our core values and leadership principles. - References: We connect with a few folks you’ve worked closely with to get a better picture of your working style and impact. - Offer: If all goes well, we’ll move to the offer stage! Please note, we will have an AI note-taking tool join most of our interviews. Hi potential new butterslice! A recent study from LinkedIn showed that most women apply to jobs only when they meet 100% of the requirements, whereas men will hit the apply button if they hit 60%. Givebutter is committed to building a diverse and inclusive team. So to the women and nonbinary folks out there feeling unsure if you're a perfect fit, we strongly encourage you to apply!

• Collaborate with the VP of Engineering to develop and execute the Treasury engineering strategy • Lead, manage, and mentor a talented team of full-stack engineers building Givebutter Wallet features, payment tools, and financial dashboards • Own the Treasury engineering function, setting technical direction and ensuring alignment with company objectives • Drive the development of same-day ACH transfer tools, card issuing systems, and QuickBooks integration that help nonprofits move money faster • Build and maintain financial infrastructure that enables nonprofits to earn rewards on their funds and put money to work faster • Bring technical expertise to the evolution of Givebutter's financial systems; ensure architecture and stack are optimized for security, reliability, and growth • Improve internal engineering workflows, continually refining best practices • Champion code quality across the team and uphold a high standard for maintainable and scalable solutions • Evaluate and apply AI and machine learning tools to drive innovation in financial product development

• Respond to queries from users in a timely and accurate way via live chat and email • Follow up with unresponsive users and leads to ensure their questions are resolved • Proactively identify user needs and help customers implement specific features • Analyze product malfunctions (for example, by testing different scenarios or impersonating users) and report them • Gather user feedback, feature requests, and workarounds, and proactively suggest improvements • Be empathetic and a great problem-solver, even when handling multiple conversations at the same time

• Build acquisition and marketing surfaces in our Astro-based site, where you're free from the constraints of our Webflow-hosted content pages to make things that are faster, more interactive, more personalized, and more fun • Partner with Design to translate Figma, prototypes, and AI-generated explorations into production-grade motion and interaction, and own the motion and interaction primitives that evolve across marketing and eventually product • Build data-driven marketing pages that bring our real campaign and cause data to life: per-cause hubs, per-campaign stories, per-vertical landing pages, with the kind of craft and taste that makes them feel hand-made even when they're templated • Wire our marketing surfaces into the same analytics and feature-flag plumbing our product team uses; we've got PostHog across the stack and LaunchDarkly in the dashboard, with real room to extend those patterns into how we ship marketing • Collaborate with our 3rd-party Webflow team on the cross-cutting work that spans our whole web presence (analytics and tracking instrumentation, SEO, technical decisions) • Partner with Growth, Marketing, Design, and the product engineering team as a natural translator between what each group needs