Jet Support Services, Inc. (JSSI)

• Serve as the primary contact for prospects & customers in Western region of the United States • Create relationships with MROs, Operators, and Flight Departments • Present proposals in support of customer exchange, sale, and lease requirements – Engines, APUs, and airframe components • Identify and quickly execute on sale and purchase opportunities • Identify strategic partners for forward stocking of inventory • Target customers with procurement needs that can be supported through JPL’s Supply Chain Solutions business • Effectively present the JPL value proposition to prospective customers • Provide creative revenue generating solutions to customers • Settle discrepancies with customers in a professional and timely manner • Identify market trends to anticipate areas of opportunity • Maximize sales and margin results • Attend domestic and international trade shows and conferences

• Reduce costs, facilitate increased sales, deliver superior customer service and provide a one-stop supply chain solution to support the Technical Advisors • Respond to all requests received from Technical Advisors in a professional and timely manner. • Source parts to fill demands from purchase requisitions, Aircraft on Ground (AOG) orders, Requests for Information (RFI), etc. • Create competitive Requests for Quote (RFQ) and negotiate prices with suppliers to obtain best available prices while maintaining configuration, quality and delivery requirements. • Create purchase orders for all Trust accounts, JSSI Inc., and JSSI Parts. • Create and track purchase orders and expedite them through Salesforce/AMS/AvSight to maintain a closed loop status interface with Technical Advisors with regard to parts requirements. • Maintain regular communication with and provide proactive status updates to Technical Advisors and 3rd party customers. • Follow parts through the system to make sure parts costs are transacted to the correct project and that all costs associated are billed accordingly to the clients. • Assure parts are delivered in a timely manner to meet schedule requirements and meet the appropriate quality and life limits. • Track and maintain core units for internal and third-party vendors on behalf of Trust accounts, JSSI Inc., and JSSI Parts. • International shipping requirements including, but not limited to Export Compliance, international paperwork, parts certifications, application of taxes, duties and fees • Participate in an AOG on-call or shift rotation to support after-hours critical sales. Volunteer for shift coverage as appropriate. • Search for and maintain knowledge of parts availability within the aviation industry through existing and future vendor selections. • Understand supply performance and cost savings. • As requested, prepare Monthly Activity Report identifying cost saving, buyer activity, vendor activity, etc. • Continually assess operations to optimize the purchasing and logistics processes through identifying cost reduction opportunities for Trust accounts, JSSI Inc., and JSSI Parts. • Qualify and approve vendors as determined by need to increase competition, improve quality of the product, or to improve lead times using selected quality criteria. • Maintain accurate data in AvSight, Salesforce, and AMS. • As required, work with vendors and customers on RMAs/Returns. • Follow assigned policies & procedures.

• Help establish and execute an annual sales territory budget by market and product for the territory. • Execute the sales objectives on a monthly, quarterly and annual basis. • Develop sales programs, which will help motivate and inspire fellow Directors of Business Development to meet and/or exceed the JSSI profitable sales objectives. • Aggressively and persistently follow-up on viable leads of new targets generated through the use of JSSI marketing, advertising, and public relations programs. • Work with the Marketing Team to follow-up on new “pools of opportunity” on a market-by-market basis. • Lead by example in all areas of business development, sales and marketing, including: • Providing timely and high-quality reports on sales activities. • Providing timely and consistent follow-up on new marketing campaigns and on all future agreed upon marketing and blitz campaigns. • Follow-up on all appropriate inquiries which are generated through the JSSI website, and through marketing campaigns, with the objective of synthesizing the leads into new profitable clients. • Develop meaningful interaction among the Technical Services Team to maximize the benefits of our global relationships into increased profitable sales. • Attend various trade shows, and industry meetings as a JSSI Ambassador. • Communicate in a timely and clear manner on all related business, and other issues relevant to executing the mission of this position.

• Provide expert-level support and guidance to Traxxall users, ensuring a seamless and productive experience • Analyze maintenance data to provide proactive insights and recommendations tailored to each client’s operational needs • Build and maintain strong, long-term relationships with clients through clear, professional communication and a deep understanding of their maintenance programs • Collaborate with internal teams to continuously improve support processes and product functionality based on client feedback • Uphold the highest standards of accuracy, integrity, and responsiveness in all client interactions

• Design and implement test plans, test cases, and test scripts for various software products, with concentration on automation and manual testing techniques. • Execute tests, analyze results, and report defects, issues, and errors to the engineering and product teams. • Troubleshoot and debug software products, and provide suggestions and solutions for improvement. • Review and validate software requirements, specifications, and documentation, and provide feedback and recommendations. • Collaborate with the engineering team to ensure the quality and functionality of the software products throughout the development life cycle. • Communicate and coordinate with the product management / product ownership team to understand the product vision, scope, and features, and ensure they are met and aligned with the quality standards and expectations. • Build and maintain test scripts, using various tools and frameworks, such as Playwright, batch files, etc. • Benchmark and measure the performance of the site, using various tools and metrics, such as load testing, response time, throughput, etc. • Stay updated with the latest testing tools, technologies, and best practices, and apply them to the testing process.

• Provide expert-level support and guidance to Traxxall users, delivering clear guidance and maintaining strong, professional client relationships while delivering a productive experience. • Analyze maintenance data and client program details to deliver proactive insights, recommendations, and operationally focused solutions. • Research and interpret OEM maintenance programs, manuals, regulatory directives, and bulletins to ensure accuracy in maintenance, enrollment, and compliance data. • Review and process aircraft update files, validate customer-submitted documentation, and resolve discrepancies for newly enrolled aircraft using the Quality Control Findings Report (QCFR). • Collaborate with internal teams including Technical Publications, Product, and support groups, as well as external partners and repair facilities to improve processes, incorporate ADs/SBs/manual revisions, and maintain timely, accurate maintenance documentation. • Maintain exceptional customer service by exercising sound judgment, communicating actions clearly, and upholding the highest standards of accuracy, integrity, and responsiveness. • Track project progress and internal workflow metrics by updating Salesforce enrollment data and recording work hours in TaskRay. • Build and maintain strong, long-term relationships with clients through clear, professional communication and a deep understanding of their maintenance programs.

• Design, build, and maintain Power BI dashboards and reports • Create and optimize data models and DAX measures • Implement best practices for visuals, filters, drilldowns, and report performance • Publish and manage reports in the Power BI Service, including workspaces and access control • Troubleshoot data, refresh, and performance issues • Enhance and support existing dashboards • Build, test, and deploy Power Automate cloud flows • Automate approvals, notifications, data movement, and business processes • Integrate flows with Microsoft 365 tools such as SharePoint, Teams, Outlook, and Excel • Implement error handling, monitoring, and basic logging • Support and improve existing automations • Take ownership of dashboard and automation requests from build through release • Support production Power BI reports and Power Automate flows • Maintain basic documentation for dashboards, datasets, and flows • Collaborate with business and technical stakeholders to refine requirements into working solutions