Escrow Manager Minneapolis, Minnesota, United States At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan servicing, and fund management. We offer you a career path with best-in-class training, and we foster inclusive teams committed to collaboration, mentoring, and growth. At Northmarq, we will help you unlock your potential – whether you are an industry veteran or you’re just getting started. Your new career is waiting. Start something special today.  Northmarq was voted by Real Estate Forum as one of The Best Places to Work in Commercial Real Estate!  Northmarq is seeking an Escrow Manager in its Bloomington, MN office. This leadership role is responsible for ensuring the Escrow team meets all service agreement obligations while minimizing risk to the company and its investors. T he manager oversees the training, development, and performance evaluation of staff; designs and implements systems to maximize departmental efficiency; and contributes both individually and collaboratively to achieving annual goals and strategic initiatives. This position also requires the ability to adapt processes and leadership approaches to support ongoing company growth. *This role supports a flexible schedule that prioritizes in‑office teamwork, with flexibility for remote work when appropriate. Essential Accountabilities: Leadership & Employee Development - Lead, mentor, and motivate staff through ongoing communication, coaching, and workload management. - Partner with department leadership to identify individual development needs and support employee growth through training, mentorship, and performance feedback. - Serve as a subject matter expert and resource for team members on complex tax, UCC, Insurance premium payments, and servicing matters. Operational Management & Quality Control - Provide oversight of day-to-day departmental workflows to ensure timely processing of disbursements, payments, and servicing updates. - Maintain accurate servicing system records and ensure data integrity across reporting and loan files. - Support disbursement approvals and servicing activities as needed to ensure operational continuity. - Promote consistent quality standards and adherence to established procedures. Risk Management & Regulatory Compliance - Ensure commercial loan portfolios comply with investor and company requirements related to property taxes, escrow analysis, insurance premiums, and UCC filings throughout the loan lifecycle, including pre‑closing and ongoing servicing. - Oversee and resolve high-risk tax, UCC, insurance, and compliance issues, including delinquencies and lapses, escalating concerns appropriately to minimize risk to the company and investors. - Conduct due diligence on loan documents and loan change events to ensure accurate setup and continued compliance. - Monitor and analyze loan reports to identify potential exposure and proactively address emerging risks. Cross-Functional Collaboration & Project Leadership - Collaborate with Servicing, Production, Insurance, and other internal departments to resolve issues, support loan events, and achieve business objectives. - Lead and participate in projects and process enhancements, serving as a liaison to stakeholders as needed. - Contribute to a positive, solution-oriented team environment focused on efficiency and continuous improvement. Qualifications: - Bachelor’s degree preferred, with preferred emphasis in Business Administration, Finance or Real Estate; or applicable business experience. - 3-5 years of leadership experience or a demonstrated ability to lead staff; and experience with commercial property tax, preferably in commercial mortgage business with broad-based knowledge of servicing practices and standards. - High level of knowledge of real estate taxes and/or UCC statements terminology - Strong knowledge of Microsoft Office - Ability to maintain sensitive and confidential information - Demonstrated leadership abilities - Ability to work both independently and collaboratively within a team, with minimal supervision - Effective customer relationship management; looks for ways to add value beyond customers’ immediate requests - Strong organizational skills with the ability to handle multiple tasks, assignments and prioritize meeting deadlines - Excellent oral and written communication skills - Ability to identify and analyze risk - Welcomes challenging assignments/added responsibility and seeks feedback on the outcomes; demonstrates self-confidence - Problem-solving skills to reflect level of responsibilities - Attention to detail and accuracy required - Ability to maintain positive attitude in all situations - Demonstrated work ethic and willingness to work extended hours when necessary - Ability to critically analyze processes and suggest improvements - Ability to train and act as a mentor to others - Understanding of how team job functions relate to other areas of Servicing and ability to work collaboratively with other Servicing and Production personnel Northmarq offers a highly competitive benefits package including: medical, dental, vision, paid time off, 401K match and an annual discretionary contribution based on business performance, paid parental leave and adoption assistance, education assistance, volunteer paid time off, charitable contribution match and so much more! Northmarq carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range for the Escrow Manager position is $105,000.00 to $115,000.00 annually. This range is a good faith estimate and the actual compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

• Designs and delivers aligned business plans and seasonal account plans that achieve profitable revenue growth and brand/fan targets. • Develops exceptional strategic partner relationships that lead to collaborative partner management and execution. • Evolves the selling process with a focus on comprehensive go-to-market alignment. • Works with the leadership team to provide input on commercial growth and brand-building opportunities. • Provides business updates and sell-in and sell-through analysis to the leadership team. • Identifies and supports expansion opportunities that are in line with the overall brand initiatives. • Evaluates the business by product category, identifies areas to invest or divest. • Manages merchandising, analysis, and marketing for digital. • Ensures pre-season bookings are in line with the fiscal year plan. • Manages gross-to-net by ensuring monthly shipping goals are met. • Enhances existing vendor-retailer relationships, cultivates new relationships, and leads interface with strategic customers. • Gives data-driven, comprehensive updates on the market. Provides analysis of sell-in and sell-through to all key stakeholders. • Increases market share, availability, visibility, and sell-through. Drives the planning and forecasting process with internal partners. • Collaborates with merchandising department to ensure product is aligned with sales objectives. • Collaborates with marketing department to develop sell through and Strategic Partner engagement and activation strategy.

• Hunt and acquire new dealer partners to expand the customer base and drive growth. • Develop, maintain, and manage strong relationships with our business partners. • Use expert product knowledge and sales consultation to increase partner activity. • Regularly update and coach partners on the Financeit program and process. • Teach businesses how to use our set of tools to position financing and offer monthly payments. • Develop and execute regular training and coaching sessions with small and midsize businesses. • Ensure new employees at merchants are fully trained on the Financeit platform. • Ensure compliance with our approval and risk requirements. • Grow volume with existing partners while getting new partners ramped up and generating consistent volume. • Work closely with the Merchant Approval, Activation, and Engagement teams to improve the overall sales journey. • Maintain accountability through daily and weekly reporting of all sales activities. • Produce reports, analyze data, identify trends, and provide recommendations. • Communicate process and system gaps when discovered to appropriate levels of management. • Travel is required.

Role Description The Strategic Account Management team helps Square's most complex merchants get the most out of Square through strategic relationship building and timely solutions. Our team is hiring an Account Service Manager for a role supporting growth for Square's Decentralized Franchise Sellers. With thousands of unique seller relationships within a subset of broader corporate franchises and thousands more not yet utilizing Square, these sellers represent some of the most unique and highest growth potential across all of Account Management. While these franchise sellers have long standing relationships with Square and thousands of existing merchants utilizing our platform, they do not mandate the usage of any vendors, leaving thousands more individual sellers within these corporate relationships who are not currently utilizing Square. Working alongside a Senior Account Director owning the corporate relationship, you will be responsible for uncovering new seller accounts who are not currently utilizing Square within these relationships. This role will specifically target, source and develop new leads from within the broader corporate relationship and work those leads all the way through the sales pipeline. They will also work any inbound leads from ongoing marketing/sales efforts between the Square Account management and Seller Corporate team. You Will: - Source, work, and close new leads not currently utilizing Square within our Decentralized Franchise Seller relationships. - Understand customer needs to help achieve their business goals through Square. - Cross sell and upsell products and features by discovering customer leads. - Effectively and strategically address customer concerns and issues. - Collaborate closely with a Senior Account Manager to develop growth strategies to expand the overall footprint of our Decentralized Franchise Sellers. - Work with Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square. Qualifications - 5+ years experience in Sales, Business Development, Account Management or related field. - Experience sourcing and closing sales opportunities and building client relationships. - Experience successfully managing a pipeline to achieve revenue targets. - Strong interest in business operations and strategy. - Excellent organizational, analytical, written, and verbal communication skills. - Passion and knowledge about how new technologies can help better serve small and medium size businesses. - Comfort in ambiguity and providing feedback on new processes that will be need continued refinement. - Entrepreneurial spirit who is always looking for opportunities to improve how we work with our sellers. - A BA/BS or relevant experience. Requirements - Experience with Salesforce is a plus. - Comfort leveraging AI tools to enhance productivity. Benefits - Remote work. - Medical insurance. - Flexible time off. - Retirement savings plans. - Modern family planning.