TEKsystems is seeking a Business Analyst with strong experience in ServiceNow and PowerApps. This position is a 6 month contract and is 100% remote. This contract is W2 employment, candidates must be authorized to work in the US for any employer without needing sponsorship. Candidates must have strong ServiceNow and PowerApps experience, ideally doing implementations and upgrades/modernizations. Candidates without SNOW experience or who do not read the entire job description will not be considered. Description TEKsystems is hiring for a Business Analyst with experience working in a scrum/agile approach in support of ServiceNow and Power Apps projects, business analysis experience gathering requirements and working with various technical teams, and experience in the banking industry (highly preferred, but not required). Skills - Business analysis - ServiceNow - MS Power Apps - Requirements gathering - Business requirements - agile scrum Top Skills' Details 1. Business analysis experience working in a scrum/agile approach in support of ServiceNow and Power Apps. 2. Business analysis experience gathering requirements and working with various technical teams. 3. Experience in the banking industry is highly preferred, but not required. Additional Skills & Qualifications Need to have excellent communication and business analysis skills. Employee Value Proposition (EVP) This is a great opportunity to work with one of the largest and most profitable regional banks is the West. High likelihood of contract extension with good performance. Additional Compliance Information Credit and B/G Check required. Experience Level Intermediate Level If you read this job description and meet the requirements, please write "ba snow pro" at the bottom of your resume when submitting your application. Job Type & LocationThis is a Contract position based out of Boise, ID. Pay and BenefitsThe pay range for this position is $40.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on May 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• ServiceNow ITSM Technical Consultant to work on digital transformation projects, implementing and evolving ITSM processes in large enterprise environments • Hands-on experience with implementation, configuration and support of ServiceNow ITSM / SPM • Work with modules such as Incident, Problem, Change, Request, CMDB, Service Catalog and SLAs • Ability to translate business requirements into technical solutions on the platform • Participation in agile ceremonies, client workshops and solution design

• Manage and evolve the CMDB (Configuration Management Database) • Ensure the CMDB supports critical workflows such as incidents, changes, assets, and monitoring • Monitor operations and identify bottlenecks in ITSM processes • Drive continuous improvements and process optimization • Define and maintain data quality rules and lifecycle policies • Manage CI classes, relationships, and lifecycle • Create dashboards and CMDB health and integrity reports • Define and track KPIs for quality, compliance, and service impact • Establish governance standards and data certification processes • Lead stakeholder meetings and deliver executive presentations

• Desenvolver e configurar o ServiceNow adotando uma abordagem OOTB (Out-of-the-box) first; • Melhorar e manter a estrutura da CMDB, incluindo relacionamentos e qualidade dos dados; • Apoiar o alinhamento ao CSDM (Common Service Data Model) entre modelos de serviço e portfólios; • Construir e evoluir aplicações customizadas, fluxos (flows), políticas de UI e automações; • Desenvolver e sustentar integrações utilizando IntegrationHub, REST e MID Server; • Habilitar e suportar funcionalidades de IA, seguindo padrões de governança e segurança • Realizar troubleshooting, análise de causa raiz e redução de débito técnico; • Executar atividades de QA (testes unitários, funcionais e de regressão) e manter evidências de testes; • Produzir e manter documentação técnica clara e atualizada; • Apoiar upgrades da plataforma, garantindo soluções compatíveis com atualizações (upgrade-safe); • Demais rotinas da área.