Role Description The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationships with all stakeholders and supporting business goals by solving go-to-market challenges with innovative solutions. This will include: - Answering product, process, and solution-specific questions. - Proactively monitoring existing solutions for optimal performance. - Adapting and evolving existing solutions with new implementations and adoption of new features and functionality. - Working in tandem with the primary TAM to own the customer’s technical success. Qualifications - At least 5 years of experience in IT Consulting, Enterprise Software Implementation. - Prior experience with Query Based Languages and Relational Databases. - Technical data skills including strong experience with SQL data manipulation, Microsoft Excel. - Preferred: Understanding of Sales Performance Management domain. - Strongly Preferred: Hands-on experience with Varicent software products (Administering, implementing, and/or supporting). - Basic knowledge of system configurations, data models, and data integration best practice concepts. Requirements - Advanced SQL is mandatory. - Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. - Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. - Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. - Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. - Prepare and share monthly performance, utilization, and support-related metric summaries. - Analyze solution usage and data patterns to help identify potential issues or areas for optimization. - Assist in implementing proactive maintenance actions and solution improvements. - Collaborate with TAMs and internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. - Identify opportunities for customer value realization and surface to the primary TAM for strategic review. - Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. - Partner with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. - Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. - Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. - Collaborate with TAMs to maintain a reusable object repository. Performance Based Success Criteria - 1-3 Months: - Familiarize oneself with company culture, policies, escalation paths, and internal systems. - Complete training and onboarding. - Learn the various systems used in daily operations. - Participate in team meetings and events. - 4-6 Months: - Begin managing defined customer work triaged by your Technical Account Manager cohorts. - Adhere to VIP program deliverables including task tracking against active initiatives. - Begin to prioritize tasks, escalate blockers, communicate effectively, and demonstrate problem resolution, personal growth, and adaptability. - Support data validation, report creation, performance troubleshooting, and config changes as needed. - 7 Months & beyond: - Manage a full client portfolio. - Operate as a trusted technical partner, supporting the TAM at a strategic level. - Independently deliver core TAM activities including configuration work, troubleshooting & support, and documentation of changes and existing builds. - Generate usage, performance, and status reporting (flagging important data points). - Participate in journey/plan execution. - After 12 months, perform all duties of a TAM including conducting a complete Annual Health Check and articulating findings, risks, and recommendations. - Support value tracking & outcomes and cross-selling initiatives by documenting use cases and your portfolio’s technical needs. Benefits - Innovate with Purpose: Build impactful solutions for customers worldwide. - Join Excellence: Work in a diverse, collaborative, and innovative team. - Shape the Future: Lead in redefining revenue optimization. - Grow Together: Unlock your potential in a supportive environment. Company Description Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com. Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

• Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity • Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams • Support on integrations with new publishers and partners, which may involve specific nuance and debugging of Javascript & HTML • Analyzing granular measurement based data to help improve upon our tracker development and implementation • Excel and Looker to explore, clean, and filter data in preparation for analysis • Provide client support by answering questions, resolving issues, and providing guidance on how to use our platform and metric • Stay updated on the latest developments and best practices in the digital media industry

About the Role We are looking for a Technical Account Manager (TAM) who thrives at the intersection of technology and customer success. This role is critical in ensuring our customers receive exceptional service, ongoing value, and technical guidance. You will act as a trusted advisor, helping customers navigate technical challenges, optimize their use of our platform, and achieve their business goals. What You’ll Do - Build strong, long-term relationships with key stakeholders across assigned accounts - Serve as the primary technical point of contact for customers, providing hands-on support and guidance - Troubleshoot and resolve complex technical issues across APIs, integrations, and platform functionality - Lead customer calls to address questions, provide solutions, and ensure successful outcomes - Manage technical projects such as implementations, data transfers, and system configurations - Collaborate cross-functionally with Product, Engineering, Support, and Sales teams - Relay customer feedback to internal teams to help shape product improvements - Document processes, solutions, and technical knowledge for internal and external use - Manage multiple priorities while maintaining a high level of attention to detail - Provide occasional after-hours support as needed What You Bring - Strong technical foundation including SQL, APIs, and scripting (Python or similar) - Familiarity with Linux command line and GitHub - Exposure to Go (Golang) is a plus - Ability to diagnose and resolve complex technical issues efficiently - Excellent communication skills with the ability to translate technical concepts to non-technical audiences - Strong organizational skills with the ability to manage multiple projects simultaneously - Customer-first mindset with a focus on delivering outcomes and value - Experience working within SaaS platforms and cloud-based environments Experience - 3+ years of experience in Technical Account Management, Customer Support, or a similar role in a SaaS environment - Bachelor’s degree in Computer Science, Information Technology, Business, or a related field preferred - Experience working with CRM systems and technical troubleshooting tools Bonus Points - Experience supporting APIs or integrations in a customer-facing role - Professional certifications in relevant technologies or methodologies - Experience mentoring or supporting junior team members How You’ll Be Measured - Customer satisfaction and feedback scores - Retention and renewal rates across assigned accounts - Successful and timely completion of technical projects - Quality of cross-functional collaboration - Ability to identify opportunities for account growth and expansion Work Environment - This is a fully remote position - Employees must have access to a quiet, professional workspace - Reliable, secure high-speed internet is required - Camera-on participation is expected for collaborative and customer-facing meetings - Company-issued equipment will be provided Benefits and Perks At Alpine IQ, we believe feedback is a gift, ownership drives impact, and great people build great products. If you are passionate about solving technical challenges and building meaningful customer relationships, we encourage you to apply. - Medical, Dental, Vision, and ancillary benefits - 401(k) Company Match - Flexible Time Off - Home Office Benefit - Paid Parental Leave - Virtual Events - Company Laptop - and More! Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities. 🚀

• Own the post-sales technical relationship for a portfolio of high-value accounts. • Develop and maintain a deep understanding of each customer’s architecture, data workflows, and business objectives. • Lead the technical onboarding of new customers, guiding them through initial deployment, data migration, integration setup, and performance tuning. • Conduct regular health checks and performance reviews of customer environments. • Serve as the escalation point for complex technical issues. • Act as the voice of the customer within CelerData.