Role Description We’re building a small remote IT Operations team in Vietnam to provide helpdesk and operational coverage during weekends and off-peak hours for a globally distributed company. We’re hiring three positions covering: - Full weekend coverage (Saturday & Sunday, 24 hours) split across three 8-hour shifts - Weekday shifts (one or two days per person, 06:00–14:00 ICT) covering Asia-Pacific business hours and bridging US/EU gaps Schedules are coordinated across the team with flexibility to swap shifts as long as full coverage is maintained. Hours range from 24–32 per week depending on schedule. These are hands-on roles splitting between reactive helpdesk support and proactive project work. During quieter periods you’ll have space for system improvements, maintenance, and new solutions. Available Schedules (all times ICT/Vietnam): - Schedule A — 32 hours/week: Monday, Friday, Saturday, Sunday: 06:00–14:00 - Schedule B — 32 hours/week: Tuesday, Wednesday: 06:00–14:00 | Saturday, Sunday: 14:00–22:00 - Schedule C — 24 hours/week: Thursday: 06:00–14:00 | Saturday, Sunday: 22:00–06:00 Please indicate which schedule(s) you’re interested in when applying. Qualifications - Strong English proficiency, written and verbal. - Experience in helpdesk, desktop support, or IT operations covering Windows, macOS, and Linux. - Working familiarity with identity and access management — Okta, Active Directory, or similar. - Comfort administering cloud-based platforms (Google Workspace, Jira, Slack, etc.). - Familiarity with Linux servers and/or Windows Server environments. - Some scripting ability (Bash, Python, or similar) or willingness to develop it. - Basic understanding of cybersecurity principles — hands-on experience is a plus. - Personal curiosity about technology — home labs, side projects, automation experiments, anything that shows you tinker and learn on your own. Requirements - First responder for employee IT support via helpdesk tickets, chat, and other channels. - Troubleshoot issues across Windows, macOS, and Linux environments. - Manage user accounts, access, and permissions through Okta, Active Directory, and Google Workspace. - Administer SaaS platforms including CrowdStrike, Jira, Slack, and others. - Handle zero-touch workstation deployment and remote endpoint management. - Monitor systems and security tooling for alerts or events requiring escalation. - Maintain support documentation and runbooks. - Coordinate with vendors on hardware procurement, returns, and repairs. - Take on project work — system improvements, automation, and new solutions during downtime. Company Description Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team. Our collective vision is a world where borderless connectivity fuels limitless innovation.

• Intake requests from product teams, clarify requirements, and run the full notification setup cycle — from task definition to launch • Manage templates in Git: create them, verify configuration correctness, validate priorities • Assign tasks to designers for email templates, write specs for analysts on SQL queries, verify copy with copywriters • Independently write basic SQL queries for simple cases • Work on notification strategies: improve existing ones, design new ones • Monitor deliverability and send-cost metrics, respond to anomalies • Provide support in the notification-support channel — consultations and incident triage • Additional: build and prioritize the backlog of improvements for notification-service and the mobile app

• Manage and organize the executive inbox, prioritizing emails and drafting responses when appropriate • Maintain and coordinate calendar scheduling, meetings, and appointments • Prepare meeting agendas, track action items, and follow up on deliverables • Assist with prioritization and task management for key initiatives • Organize files, documents, and shared drives for easy access and collaboration Operations & Coordination • Coordinate communication with internal teams and external partners • Assist with project tracking and operational follow-ups • Maintain organized documentation and operational processes • Support workflow management across ongoing projects • Own monthly data collection from brand contacts, including first-pass follow-ups on missing files (ongoing responsibility in collaboration with leadership) Finance & Administrative Support • Assist with monthly invoicing and billing • Maintain basic QuickBooks records • Manage the commissions process end-to-end: pull monthly reporting, match invoices, issue commissions, track payments, and reconcile records • Support documentation for client billing and reporting Sales & Outreach Support • Provide telesales support, including outreach to prospects • Assist with CRM updates and tracking sales activity • Support lead generation and follow-up communications

• Oversee daily learning operations activities, including training schedule inputs, enrollments, completions, certifications, and LMS data accuracy • Ensure training plans and calendars are operationally supported and executed on time • Maintain accurate learning records, training catalogs, and documentation to support audit readiness • Support onboarding, recurring training and priority initiatives by ensuring operational coordination and readiness • Identify and resolve issues related to data integrity, timelines, and learning administration • Partner with Quality and Compliance to ensure learning records and reporting meet regulatory and internal standards • Directly manage a team of Learning Facilitators to include goal setting, work prioritization, coaching, and performance feedback • Compile and deliver learning operations, metrics, reports, and status updates to leadership • Recommend workflow, system, or process changes to improve efficiency and reduce operational risk