• Intake requests from product teams, clarify requirements, and run the full notification setup cycle — from task definition to launch • Manage templates in Git: create them, verify configuration correctness, validate priorities • Assign tasks to designers for email templates, write specs for analysts on SQL queries, verify copy with copywriters • Independently write basic SQL queries for simple cases • Work on notification strategies: improve existing ones, design new ones • Monitor deliverability and send-cost metrics, respond to anomalies • Provide support in the notification-support channel — consultations and incident triage • Additional: build and prioritize the backlog of improvements for notification-service and the mobile app

• Manage and organize the executive inbox, prioritizing emails and drafting responses when appropriate • Maintain and coordinate calendar scheduling, meetings, and appointments • Prepare meeting agendas, track action items, and follow up on deliverables • Assist with prioritization and task management for key initiatives • Organize files, documents, and shared drives for easy access and collaboration Operations & Coordination • Coordinate communication with internal teams and external partners • Assist with project tracking and operational follow-ups • Maintain organized documentation and operational processes • Support workflow management across ongoing projects • Own monthly data collection from brand contacts, including first-pass follow-ups on missing files (ongoing responsibility in collaboration with leadership) Finance & Administrative Support • Assist with monthly invoicing and billing • Maintain basic QuickBooks records • Manage the commissions process end-to-end: pull monthly reporting, match invoices, issue commissions, track payments, and reconcile records • Support documentation for client billing and reporting Sales & Outreach Support • Provide telesales support, including outreach to prospects • Assist with CRM updates and tracking sales activity • Support lead generation and follow-up communications

• Oversee daily learning operations activities, including training schedule inputs, enrollments, completions, certifications, and LMS data accuracy • Ensure training plans and calendars are operationally supported and executed on time • Maintain accurate learning records, training catalogs, and documentation to support audit readiness • Support onboarding, recurring training and priority initiatives by ensuring operational coordination and readiness • Identify and resolve issues related to data integrity, timelines, and learning administration • Partner with Quality and Compliance to ensure learning records and reporting meet regulatory and internal standards • Directly manage a team of Learning Facilitators to include goal setting, work prioritization, coaching, and performance feedback • Compile and deliver learning operations, metrics, reports, and status updates to leadership • Recommend workflow, system, or process changes to improve efficiency and reduce operational risk

• The Associate Director, Learning Operations leads the strategic deployment and governance of learning delivery across Patient Service Center (PSC). • This role ensures that learning initiatives are executed through scalable, disciplined delivery models that align to business priorities, operational capacity, and compliance standards. • Provides enterprise-level oversight of delivery feasibility, capacity trade-offs, and execution readiness. • Plays a critical part in translating learning strategy into sustainable, high impact execution through standards, governance, and strong people leadership.