• engage in meaningful and strategic discussions to gather insights & share clinical information with assigned key thought leaders in the geography • conduct substantive business discussions related to on-label product information, disease state, and general corporate overviews • embrace a customer-centric, needs-based approach to drive strategic thought leader engagements • coordinate thought leader engagements for senior executives at local/regional/national conferences and/or during day-to-day business • develop/maintain list of key thought leaders in the assigned geography • assist with thought leader development • support speaker bureau buildout efforts • share insights gleaned from interactions with thought leaders with Marketing and other functional groups • support regional/national advisory board planning efforts

• serve as a scientific and medical resource • collaborate closely with internal and external stakeholders • engage with leading experts and support clinical and research initiatives • build positive relationships with key opinion leaders • present clinical and scientific data to healthcare professionals • support the development and management of company-sponsored and investigator-initiated studies • gather and share relevant clinical and competitive intelligence from medical conferences • ensure compliance with company policies while maintaining integrity in all interactions

Role Description The Senior Director, AI Business Solutions Leader (Healthcare) oversees the team in proactively acting as an advocate for and the voice of the customer/partner leveraging relevant insights. This role includes: - Supporting and coaching the team on innovating methods for proactively identifying and/or translating customer/partner problems into solutions. - Mobilizing resources within the customer success unit (CSU) and across Microsoft to solve issues. - Overseeing the team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools. - Holding the team accountable for delivering solutions in line with company methodologies. - Driving the team to proactively identify and set the foundation with the customer/partner for new cross-solution opportunities. - Managing people, driving employee growth and development, executing projects, and managing performance. Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, IT consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. - 5+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers. Requirements - This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Benefits - The typical base pay range for this role across the U.S. is USD $155,800 - $277,200 per year. - For specific work locations, within the San Francisco Bay area and New York City metropolitan area, the base pay range is USD $202,400 - $303,600 per year. - Certain roles may be eligible for benefits and other compensation. Company Description Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Role Description As Director of EDB’s Customer Success-EMEA region, you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving their outcomes and attaining sustainable value from our solutions. You will have the unique opportunity to develop, operate and manage an organization’s region that is ripe for growth. As a member of the Customer Success leadership team, the Director of Customer Success collaborates closely with regional sales and cross-functional leaders, and is responsible for turning ideas and learnings into best practices, while providing ongoing feedback to improve the end-to-end customer experience. You have a thoughtful and strategic approach to creating customer lifecycle solutions, and will be accountable to define, build and deliver strategies and plans that enhance recurring revenue growth and integrate with EDB’s GTM strategies and plans. You will build a scalable, data-driven success engine to grow Net Retention Rate (NRR) and protect Gross Retention Rate (GRR). You will balance high-touch advocacy for our largest accounts with sophisticated digital-led motions to ensure no customer is left behind. You will also develop the team and ensure they have the right tools, training, and collaboration from other EDB teams to drive successful outcomes for our customers. Key Strategic Pillars - Modernize the CS lifecycle: Move the team toward predictive health monitoring, executive business reviews (EBRs), and success planning that anticipates customer needs before they become risks. - Scalability through Digital Motions: Lead the transition to a "scaled success" model in partnership with the new digital owner for customer success. - Growth & Retention: Partner closely with Sales and Renewals to identify expansion opportunities and retain customers for EDB. - Advancing through technology: Champion the adoption of CS platforms to provide the team with a single pane of glass regarding customer health, usage patterns, and risk signals. Key Responsibilities - Regional Leadership: Manage and mentor a diverse team of CSMs and TAMs. Foster a culture of accountability, curiosity, and commercial grit. - Operational Excellence: Develop and track North Star metrics, including NRR/GRR, Churn Rate, Time-to-Value (TTV), and Customer Health Scores. - Cross-Functional Advocacy: Serve as the Voice of the Customer to Product and Engineering to help shape the roadmap and ensure that regional market requirements are prioritized. - Strategic Account Oversight: Act as the executive sponsor for key accounts, stepping in to navigate complex escalations and solidify long-term partnerships. Candidate Characteristics - The Architect Mindset: Experience building or refining CS playbooks. Knowledge of using Tech-Touch strategies to cover the long-tail of accounts effectively. - Data-Driven: Comfortable using data to tell a story, including signals, available telemetry, and customer data to predict churn and identify expansion white space. - Change Agent: Comfortable leading teams through transitions, focusing on moving beyond traditional relationship management to a proactive, value-based delivery model. What you will bring: - 10+ years overall successful Customer Success Management and Professional Services leadership in a high-growth B2B software/SaaS environment. - Proven track record working collaboratively with Sales, Marketing, Product, Operations organizations. - Demonstrated success connecting post-sale and sales experiences. - Direct experience in implementing global processes and standards. - Empathy for customers AND passion for revenue and growth. - Strong people management, coaching and development experience. - Excellence in stakeholder relationship management including influencing, conflict resolution, problem solving, negotiating. Benefits - Access to CuraLinc for health and wellness tips and practices. - Wellness Fridays extending to December 2026.