• Ensuring customers attain their desired outcomes using our product or service • Acting as an essential bridge between our company and its customers • Conducting legal research, drafting legal documents, and offering support on legal matters • Supporting customers in setting up connections between their source code management platform • Guiding leads about our service via email and website chat • Drafting reports based on customer information • Managing the process of drafting written agreements incorporating customer requirements

• Ensure customers attain their desired outcomes using our product or service • Conduct legal research, drafting legal documents, and offering support on legal matters • Act as a bridge between the company and its customers • Handle requests from users and leads regarding services • Support customers in setting up connections between their source code management platform • Work with leads to guide them about the service • Draft reports and manage the process of drafting legal language for written agreements

• Manage, monitor, and maintain workflows, task lists, and deadlines across the practice using workflow systems such as Monday.com. • Coordinate calendars, meetings, and key priorities for fee earners to support efficient day-to-day practice operations. • Open new client files and complete client intake processes accurately and in a timely manner. • Monitor, triage, and allocate incoming emails and communications to ensure matters, requests, and actions are directed appropriately. • Draft, format, and prepare straightforward legal and administrative documents using firm templates and established processes. • Maintain accurate digital and physical filing systems, records, and matter documentation in accordance with practice standards. • Follow up fee earners and relevant stakeholders on tasks, outstanding actions, and workflow items to assist with matter progression. • Support the smooth flow of work across the practice by ensuring administrative and workflow tasks are completed accurately and on time. • Liaise professionally with clients, internal stakeholders, and third parties in relation to administrative and workflow matters. • Assist with document control, matter coordination, and general legal administration as required. • Support internal process improvement initiatives to strengthen workflow efficiency, organisation, and administrative consistency. • Provide light support across marketing-related activities where required, including podcast coordination, speaker scheduling, and follow-up tasks. • Other position-level duties as they arise.

• Analyze and identify different sections of court documents. • Summarize court documents using AI-powered tools while ensuring clarity and accuracy. • Review and verify all research output to maintain editorial integrity. • Monitor external sources daily for updates on court cases and business deals. • Conduct email outreach to law firms and organizations to confirm details about ongoing transactions and legal cases. • Maintain up-to-date records, closing cases when necessary. • Collaborate with a global team of journalists and editors to ensure content quality and timeliness. • Input and manage information in a deals database, ensuring data accuracy. • Research and cover key business topics including employment law, M&A, capital markets transactions, and litigation.