• Lead and grow the DevOps team • Manage, mentor, and develop a team of DevOps engineers: setting standards, running 1:1s, and building a culture of technical excellence and ownership • Define the team's roadmap, prioritise initiatives, and communicate infrastructure strategy to engineering leadership and cross-functional stakeholders • Act as the final decision-maker on architectural and tooling choices; own outcomes end to end • Complete the IaC transformation • Drive Reap to full Infrastructure as Code coverage: no manual provisioning, no drift • Architect and own Terraform (or equivalent) codebases across multi-region, multi-account AWS environments • Establish governance, module standards, and automated drift detection to keep infrastructure as the source of truth • Build disposable, ephemeral development environments • Design and implement an ephemeral environment platform so every developer (and every AI coding agent) can get a fully isolated, production-like environment on demand • Own the deployment and delivery platform • Scale and mature our ECS environments: cluster management, deployment strategies, autoscaling • Drive platform reliability and security • Oversee cloud operations for high-throughput, regulated financial systems: uptime, failover, and incident response

• Technical operation and support of a Java-based ERP system for external customers • Administration and orchestration of infrastructure using Kubernetes and container technologies • Management, optimization, and monitoring of the Google Cloud Platform (GCP) environment • Configuration and maintenance of network infrastructure including VPCs, firewalls, load balancers, and VPN connections • Database administration with priority for Oracle and alternatively PostgreSQL • Implementation and supervision of monitoring and alerting systems • Ownership of backup strategies and execution of disaster recovery tests • Ensuring system availability and performance optimization including Linux and JVM tuning • Performing root cause analysis (RCA) and troubleshooting production incidents

• Design, implement, and maintain Nexthink dashboards, investigations, campaigns, and services focused on device performance and user experience • Leverage Nexthink telemetry and analytics to develop a device health scoring framework and identify candidates for PC refresh based on performance, lifecycle stage, failure trends, and user sentiment • Develop proactive maintenance initiatives (e.g., patching, storage optimization, software updates) based on predictive insights and device analytics • Lead the configuration, administration, and continuous optimization of the Nexthink platform in alignment with NBCU’s endpoint engineering roadmap • Develop and implement automation strategies, including Nexthink remote actions and scripts, to proactively remediate endpoint issues and streamline operational workflows • Partner with cross-functional teams including Local IT/Operations, Cyber Security, and Software Governance to improve endpoint visibility and reliability • Provide technical guidance and best practices for monitoring and improving enterprise-wide digital employee experience • Translate platform insights and analytics into actionable recommendations that drive operational improvements and innovation • Identify new opportunities to leverage Nexthink data for proactive engineering solutions and improved decision-making • Provide training and guidance to operations and engineering teams on Nexthink capabilities and best practices • Stay current on emerging technologies, digital experience monitoring tools, and IT service management best practices to continuously improve endpoint engineering processes

• Design, implement, and maintain CI/CD pipelines to enable reliable and automated build, test, and deployment processes • Automate infrastructure provisioning and environment configuration using Infrastructure as Code (IaC) principles to ensure consistency, scalability, and maintainability • Manage and optimise containerised environments • Support and manage cloud infrastructure, ensuring scalability, reliability, and cost efficiency • Monitor application performance and infrastructure health, proactively identifying and resolving performance, availability, and security issues • Collaborate closely with development teams to improve deployment frequency, reduce lead time, and enhance system stability • Integrate security best practices into development and deployment processes (DevSecOps approach) • Contribute to defining standards, documentation, and best practices across development and operations • Perform troubleshooting and root cause analysis across applications, infrastructure, and environments