• Learn to assist with maintaining and supporting cloud-based infrastructure (primarily AWS) within approved environments. • Learn to support CI/CD pipeline processes, including building, testing, and deployment workflows. • Learn to assist with system monitoring, logging, and alerting to ensure performance and reliability. • Learn how to help automate routine operational tasks using scripts and infrastructure-as-code tools (as appropriate). • Participate in troubleshooting system issues and documenting resolutions. • Collaborate with team members on system improvements, performance optimization, and reliability efforts. • Learn and apply best practices related to security, scalability, and system maintenance. • Learn to contribute to technical documentation, including system configurations and standard operating procedures. • Participate in team meetings, stand-ups, and knowledge-sharing sessions.

• Rightsize workloads for efficient resource utilization in Kubernetes and cloud service • Contribute to the development, deployment and operations for new microservices within the platform • Review technical specifications to provide guidance and help development teams drive operational excellence • Work hand-in-hand with software developers to facilitate the development and adoption of "Paved Road" solutions and DevSecOps processes • Support large-scale services across multiple environments • Assist in resolution efforts for problems ranging from infrastructure network layers to application scaling • This role includes participation in an on-call rotation - we believe in shared ownership of our platform and aim to build systems that are resilient, observable, and require minimal intervention.

• Develop and architect complex integrations using MuleSoft • Implement and maintain automated tests (MUnit), ensuring quality and preventing failures • Create and maintain CI/CD pipelines to automate deployments • Design resilient messaging-based solutions (Anypoint MQ) • Configure security policies and integrate with Azure AD • Administer APIs and environments on the Anypoint Platform (API Manager, Runtime Manager, Exchange) • Ensure governance, security, and high availability standards across integrations

• Maintain and operate customer on-prem and cloud deployments of our platform, ensuring reliability and rapid troubleshooting of technical issues • Plan, package, and roll out software updates both internally and to customers, including testing and validation • Collaborate with engineering to ensure quality deployments and maintain a high standard of product reliability • Deploy, manage, and troubleshoot Kubernetes clusters for reliable, scalable infrastructure • Set up and manage monitoring systems to proactively detect and resolve issues in production environments • Write scripts and automation for deployment, infrastructure management, and CI/CD workflows • Build tooling and automation to streamline deployment and platform integration • Contribute to continuous integration pipelines that catch regressions across components and system integrations • Create and maintain clear documentation for systems, processes, and tools to support team effectiveness