Role Description Client Success Partners (CSP) will be key members of the Fee-for-Service (FFS) Client Success and Regional Team. This role will directly work with PCG Education FFS clients, taking ownership for stakeholder engagement with a strong focus on optimizing program returns. This role must effectively integrate capabilities in client management and project management, collaborating with Operations, Technology, Program Integrity, and other Client Success staff to execute contractual obligations. The CSP will also actively engage with team members, working together to understand state and local environments to effectively deliver and expand PCG services. Duties & Responsibilities: - Clients: - Create partnerships where clients are retained, highly satisfied, and can serve as references. - Own and manage a client portfolio and cultivate relationships with school district partners. - Communicate with clients on contract and project deliverables, demonstrating clarity and consistency – be transparent about any potential risks and open to new opportunities. - Understand and continually monitor Federal, state, and local Medicaid School-Based program policies. - Leverage client communication and management tools, structures, and best practices. - Seek continuous improvement throughout the client journey: implementation, adoption, optimization, and expansion. - Uphold strong project and change management practices, both internally and externally. - Seek and share feedback about the evolving needs of our clients. - Team: - Be an active participant of the Client Success team, contributing to a professional and respectful team dynamic with a culture of mutual accountability. - Work with your supervisor to specify goals and objectives for your portfolio that align to the overall Client Success vision. - Take part in special/strategic initiatives and projects, as available and capacity allows. - Collaboration & Coordination: - Take initiative to evaluate current processes, identify any gaps, and make improvements. - Partner with team regarding FFS business development opportunities and activities. - Provide feedback to Data Analytics about client data requests and needs. - Collaborate with Technology to identify system improvements. Qualifications - Must be located in the Midwest region of the US, preferably Michigan. - BA/BS degree or equivalent experience. - 2+ years of client management experience preferred, including: - Cultivating strong client relationships. - Establishing/Understanding project goals and contributing to success. - Responsibility for reimbursement optimization initiatives. - Understands FFS policy; knowledge of additional SBS programs is preferred. - Demonstrated success working cross-functionally and with diverse stakeholders (both internally and externally). - Track record of producing high quality deliverables for clients. Requirements - Communication skills (presentation, facilitation, and written). - Collaboration skills (with peers, staff, and clients) and propensity for relationship building. - Problem solving skills; using sound judgement as to when an issue should be escalated. - Data analysis skills, especially as it relates to optimization opportunities. - Professional maturity and ability to put the best interests of the client and PCG above self-interest. Working Conditions - Remote Office Setting. - Up to 25% travel required. - To be successful at PCG, you must: - Be available during your set working hours. - Have a safe, private, and distraction-free environment in which to complete your work. - Be able to give your full attention to the completion of your PCG job duties. Compensation - Range: $60,000 - $80,000. - Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. - PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Role Description This role is for a pharmacist who believes customer service is a craft — not a call queue. Internally, Healthcare Concierges at AllCare are called Care Partners — the single point of contact for every facility, resident, and family we serve. - Assigned a portfolio of Assisted Living facilities in California. - Act as the Care Partner: the one person they call when something matters. - Handle medication reconciliation, pharmacy coordination, and clinical judgment on drug-related questions. - Focus on outbound work — callbacks, follow-through, proactive check-ins. - Coordinate across AllCare's clinical, routing, and clinic teams. Qualifications - B.Pharm or PharmD degree from an accredited Egyptian university. - 2+ years of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. - Fluent written and spoken English; neutral accent preferred. - Willingness and ability to work US Pacific Time hours (approximately 4pm–1am Cairo time). - Strong comfort with modern tools — CRM, task management, communication platforms. - Detail-oriented, process-disciplined, and calm under pressure. - Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work. - Based in Egypt with valid work authorization. Requirements - Customer-first operators who take every call seriously. - Strong communicators with polished and warm English. - Process-minded individuals who follow playbooks and log details accurately. - Accountable professionals who own tasks until they are closed. - Night owls on a US schedule, comfortable working US Pacific hours. Benefits - Base salary: $600 USD/month, plus monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics. - US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more). - Health benefits and paid time off.

Depuis 1980, PG SOLUTIONS, une filiale de Harris Computer, fait partie des chefs de file du marché québécois dans le domaine des solutions d'affaires et de gestion pour le domaine public et parapublic. Notre mission est de concevoir, développer et déployer des solutions de gestion les plus performantes sur le marché afin de contribuer à l’atteinte des objectifs de gestion des organisations que nous desservons. Relevant de l'équipe du service à la clientèle, le·la conseiller·ère au service à la clientèle utilise ses compétences en comptabilité pour assister à distance, nos clients du secteur municipal. Il répond ainsi aux questions des utilisateurs de notre suite de logiciels financiers et exécute certaines tâches administratives pour nos clients. Il participe également au contrôle de qualité des applications qu’il supporte. Une formation spécifique à ce poste, lui est offerte dès son entrée en poste. Ce qu'on attend de vous: - Assurer le soutien téléphonique sur une application de gestion financière; - Établir un diagnostic de situations problématiques rencontrées par les clients à l’utilisation de leurs applications et rechercher des solutions pour les résoudre; - Effectuer des tests et des validations de données suite aux nouveaux développements apportés aux applications supportées; - Travailler en équipe avec vos collègues, afin de répondre aux besoins de notre clientèle et d’assurer la satisfaction de celle-ci; Ce qu'il vous faut: - Très bonnes connaissances comptables; - Connaissance des environnements informatiques; - Aisance à communiquer avec la clientèle; - Capacité à communiquer de façon claire et concise et voir une bonne écoute; - Esprit d’analyse et aptitudes à travailler en équipe ; - Une connaissance de base de l’anglais est requise, car nous avons des clients, des partenaires et fournisseurs anglophones, et le titulaire du poste peut avoir à l’occasion à communiquer dans cette langue. (Atout) - Expérience pertinente dans le domaine municipal serait un atout. - Une connaissance des logiciels MégaGest ou Infotech SyGem serait un atout Nous vous offrons: - Possibilité de réaliser vos objectifs professionnels ; - Environnement de travail stimulant ; - Concours d’innovation ; - Des assurances collectives payées par l’employeur ; - Dès la première année, 3 semaines de vacances payées, une 4e semaine après 3 ans et une 5e semaine après 7 années de service dans l’entreprise ; - 5 jours de congé personnel par année ; - Un programme de REER avec participation de l’employeur ; - Un programme de reconnaissance de vie active (prime annuelle) ; - Le télétravail est possible ; - Remplacement d’ordinateur aux 4 ans avec possibilité de conserver son équipement *Seul les candidats retenus seront contactés* Harris souscrit à un programme d’accès à l’égalité en emploi et les candidatures des membres des groupes visés à savoir les femmes, les personnes handicapées, les personnes autochtones et les minorités visibles sont encouragées à soumettre leur candidature. Si vous êtes une personne handicapée, vous pouvez recevoir, sur demande, de l’assistance pour le processus de présélection et de sélection. L'équipe de recrutement de talents de Harris n'a pas recours aux messages texte pour entrer en communication avec les candidats ou solliciter des informations confidentielles. Nous encourageons tous les candidats à postuler sur des postes publiés. Ils seront contactés soit par un gestionnaire de Harris, soit par un membre de l'équipe de recrutement de talents pour un entretien, dès lors que les critères requis sont satisfaits.

Alta Wealth Partners is a growing wealth management firm located in White Plains, NY. We are seeking a PERMANENTLY REMOTE Client Service Associate to join our team. If you’d like to join a full-service wealth management team that is dedicated to its clients and be part of a staff that has created a culture of success, this may be a good fit for you! Find out more about us at altawealthpartners.com This position will be permanently remote. We will provide you with equipment to work from home, but you will be expected to have a workspace where you can work comfortably full-time. This position is only open to candidates in New York, Connecticut, New Jersey, and Pennsylvania. Compensation: - Salary range of $80K-100K, commensurate with relevant experience - Great Work/Life Balance with a Monday-Friday Schedule - Health Insurance Plan with Company Contribution ($616/month) - 401(k) with company contribution - Generous PTO Policy & Paid Holidays - Professional, Fun, Motivating Atmosphere - Permanently remote position Responsibilities include: - Respond to client requests with timeliness and accuracy in mind, with the goal of handling most client requests without advisor oversight - Assist Advisors with client meeting prep and follow-up tasks - Attend client meetings with advisors virtually - Process account opening applications, transfer paperwork, money movements and/or other various industry-specific administrative and operational tasks - Assist in the preparation of investment-related Requests for Proposals and insurance illustrations. - We are a team that is always striving to improve our processes, and we ask our entire team to help identify areas for improvement. - Requirements: - 5 years of financial services experience and prior remote working experience. Client service experience strongly preferred. - Ability to contribute to creating a “Wow” Experience for our clients - Adept and skilled with technology, 3rd party software, and the use of Microsoft Office products (Word, Excel, Chat, Etc.) – We are a tech-forward firm - Experience with our software is not required, but it is a plus: RedTail, Mac OSX, Sharepoint, MS office, Teams, Copilot, eMoney, Zocks, Scribe, My90, Black Diamond, MyRepChat, RingCentral - BA degree required. Skills: - Ability to prioritize tasks, problem-solve, and meet deadlines - Organization skills & attention to detail - Ability to anticipate client and advisor needs - Ability to work independently while prioritizing projects and managing your time - Ability to learn and implement new technology and software quickly - Ability to communicate well and work in a collaborative environment - Ability to follow office processes and policies related to office operations & client privacy The Process: Qualified candidates will start the process with a 15-30 minute Zoom interview conducted by our recruiting consultant. If you advance in the process, you will be required to complete a Career History Form, and if you are selected to move forward, you will be invited to an interview with the team. Qualified candidates will be asked to take assessments. We are an Equal Opportunity Employer.