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The International Information System Security Certification Consortium, or (ISC)2, is a global nonprofit organization dedicated to advancing the field of inform
Customer Success Account Manager
Location
California
Posted
53 days ago
Salary
$180K - $220K / year
Seniority
Senior
Job Description
Customer Success Account Manager
ISC2 - International Information System Security Certification Consortium
• Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention • Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations • Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies • Facilitate service delivery by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place • Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers • Oversee the day-to-day management of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems • Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met • Develop and deliver account-level reporting on performance, usage, and ROI • Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close
Job Requirements
- Experience in education, certification, training services, Cyber strongly preferred
- Proficiency with CRM systems, reporting tools, and order processing workflows
- Bachelor’s degree in related field preferred, or equivalent work experience
- 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role
Benefits
- Customer Satisfaction
- Retention
- Growth across assigned accounts
- Seamless delivery of services
- Proactive account management
- Measurable customer outcomes
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