Role Description Handles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) within predefined Group Sales parameters. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. Qualifications - High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. - OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. - Preferred: 2 years experience selling group business, either at a property or in a sales office. - Knowledge of property operations, Food and Beverage (F&B). - Knowledge of the group sales process for all brands and how to close a sale. - Team-based selling experience. - Hospitality Management Degree. Requirements - Handles customer inquiries and leads requests for groups (e.g., Full Service and MSB, 10-99 peak room nights). - Responds in a timely manner to incoming group/catering opportunities that are within predefined Group Sales parameters. - Refers opportunities to appropriate sales associate if business is outside these parameters. - Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. - Verifies that business is turned over properly and in a timely fashion for quality service delivery. - Maintains customer loyalty by delivering service excellence throughout each customer experience. - Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. - Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative. - Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand) and how to sell against them. - Verifies that business booked is within hotel parameters. - Closes the best opportunities for each property based on market conditions and individual property needs. - Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). - Transfers accurate, complete, and timely information to property in accordance with brand standards. - Understands and actively utilizes company marketing initiative/incentives to close on business. - Implements process improvements and best practices. - Effectively leverages other Group Sales resources and administrative/support staff to achieve personal and team related revenue goals. - Processes business correspondence and creates contracts and other related booking documentation as required. - Performs other duties, as assigned, to meet business needs. Benefits - 401(k) plan - Stock purchase plan - Discounts at Marriott properties - Commuter benefits - Employee assistance plan - Childcare discounts - Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, and educational assistance for full-time positions. - Washington Full-time Management Applicants: Employees will accrue paid sick leave, 0.01282 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually. - Washington Full-time Non-Management Applicants: Employees will accrue paid sick leave, 0.00128 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually.

• Define and own the enterprise observability and event management strategy, roadmap, and success metrics (e.g., MTTR reduction, alert quality, incidents caught by monitoring). • Lead and mentor multiple monitoring and alerting teams spanning infrastructure, application, network, and cloud observability platforms. • Establish governance, standards, and operating models for monitoring, alerting, and event management across the enterprise. • Serve as the senior escalation point for observability-related challenges during major incidents and platform outages. • Provide oversight and strategic direction for enterprise monitoring and observability platforms. • Drive integration and alignment across tools to reduce silos, eliminate duplicate alerts, and enable unified visibility. • Ensure effective lifecycle management of observability tools, maximizing return on existing investments. • Lead engineering initiatives to advance event correlation, enrichment, and service-level context (moving from alert-based monitoring to outcome-based observability). • Champion automation and intelligence in detection, correlation, and triage, including AIOps-driven capabilities. • Partner with architecture and engineering teams to embed observability standards into application, cloud, and platform designs. • Improve the quality of telemetry (metrics, logs, traces, events) and ensure data is usable for troubleshooting, trend analysis, and leadership reporting. • Improve alert signal-to-noise ratio and eliminate chronic alert fatigue through standards, tuning, and correlation strategies. • Ensure monitoring supports incident response effectively, enabling faster root cause identification and resolution. • Define and track KPIs and operational health metrics for observability platforms and teams. • Support continuous improvement through post-incident reviews, trend analysis, and proactive gap identification. • Act as a trusted partner to infrastructure, application, cloud, and operations leadership. • Align observability priorities with business outcomes and service reliability goals. • Manage vendor relationships and influence product roadmaps based on enterprise needs.

Company : Highmark Inc.Job Description : JOB SUMMARY This job implements effective utilization management strategies including: review of appropriateness of health care services, application of criteria to ensure appropriate resource utilization, identification of opportunities for referral to a Health Coach/case management, and identification and resolution of quality issues. Monitors and analyzes the delivery of health care services; educates providers and members on a proactive basis; and analyzes qualitative and quantitative data in developing strategies to improve provider performance/satisfaction and member satisfaction. Responds to customer inquiries and offers interventions and/or alternatives. ESSENTIAL RESPONSIBILITIES - Implement care management review processes that are consistent with established industry and corporate standards and are within the care manager’s professional discipline. - Function in accordance with applicable state, federal laws and regulatory compliance. - Implement all care management reviews according to accepted and established criteria, as well as other approved guidelines and medical policies. - Promote quality and efficiency in the delivery of care management services. - Respect the member’s right to privacy, sharing only information relevant to the member’s care and within the framework of applicable laws. - Practice within the scope of ethical principles. - Identify and refer members whose healthcare outcomes might be enhanced by Health Coaching/case management interventions. - Employ collaborative interventions which focus, facilitate, and maximize the member’s health care outcomes. Is familiar with the various care options and provider resources available to the member. - Educate professional and facility providers and vendors for the purpose of streamlining and improving processes, while developing network rapport and relationships. - Develop and sustain positive working relationships with internal and external customers. - Utilize outcomes data to improve ongoing care management services. - Other duties as assigned or requested EDUCATION Required - None Substitutions - None Preferred - Bachelor’s Degree in Nursing EXPERIENCE Required - 3 years of related, progressive clinical experience in the area of specialization - Experience in a clinical setting Preferred - Experience in UM/CM/QA/Managed Care LICENSES AND CERTIFICATIONS Required - Current State of PA RN licensure OR Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC). Additional specific state licensure(s) may be required depending on where clinical care is being provided. Preferred - Certification in utilization management or a related field SKILLS - Working knowledge of pertinent regulatory and compliance guidelines and medical policies - Ability to multi task and perform in a fast paced and often intense environment - Excellent written and verbal communication skills - Ability to analyze data, measure outcomes, and develop action plans - Be enthusiastic, innovative, and flexible - Be a team player who possesses strong analytical and organizational skills - Demonstrated ability to prioritize work demands and meet deadlines - Excellent computer and software knowledge and skills Languages (Other than English) None Travel Requirement 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-Based Teaches/trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Does Not Apply Works primarily out-of-the office selling products/services (sales employees) Does Not Apply Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely, Occasionally Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $68,400.00 Pay Range Maximum: $105,900.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Study Manager - Respiratory (COPD) - Home Based ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development What you will be doing: Study Manager Support - Assists the SM Study Lead and study team with the operational conduct of clinical studies (e.g., CTT minutes, clinical supplies planning/tracking, lab specimen tracking, imaging data reconciliation, status update reports, study closeout activities) - May support a single study or multiple studies - May lead a study with limited scope (e.g., Survival Follow-up) - May be responsible for tracking study timelines and will be proficient in project management tools - May interact with internal and external stakeholders (study sites, vendors, committees, etc.) in support of clinical study objectives What you need to have: Educational Requirements - BS/BA/MS/PhD with 2+ yrs clinical research experience Minimum Years of Experience - Pharmaceutical and/or clinical drug development experience beneficial but not required - Respiratory (COPD) experience highly preferred - Demonstrated oral and written communication skills - Excel and PP experience required - To qualify, applicants must be legally authorized to work in the United States or Canada, and should not require, now or in the future, sponsorship for employment visa status What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply