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Senior Manager, Monitoring & Observability

ManagerManagerFull TimeRemoteSeniorTeam 10,001+Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

58 days ago

Salary

$116.3K - $151.1K / year

Seniority

Senior

Bachelor Degree10 yrs expEnglishCloudITSM

Job Description

Senior Manager, Monitoring & Observability

Conduent

• Define and own the enterprise observability and event management strategy, roadmap, and success metrics (e.g., MTTR reduction, alert quality, incidents caught by monitoring). • Lead and mentor multiple monitoring and alerting teams spanning infrastructure, application, network, and cloud observability platforms. • Establish governance, standards, and operating models for monitoring, alerting, and event management across the enterprise. • Serve as the senior escalation point for observability-related challenges during major incidents and platform outages. • Provide oversight and strategic direction for enterprise monitoring and observability platforms. • Drive integration and alignment across tools to reduce silos, eliminate duplicate alerts, and enable unified visibility. • Ensure effective lifecycle management of observability tools, maximizing return on existing investments. • Lead engineering initiatives to advance event correlation, enrichment, and service-level context (moving from alert-based monitoring to outcome-based observability). • Champion automation and intelligence in detection, correlation, and triage, including AIOps-driven capabilities. • Partner with architecture and engineering teams to embed observability standards into application, cloud, and platform designs. • Improve the quality of telemetry (metrics, logs, traces, events) and ensure data is usable for troubleshooting, trend analysis, and leadership reporting. • Improve alert signal-to-noise ratio and eliminate chronic alert fatigue through standards, tuning, and correlation strategies. • Ensure monitoring supports incident response effectively, enabling faster root cause identification and resolution. • Define and track KPIs and operational health metrics for observability platforms and teams. • Support continuous improvement through post-incident reviews, trend analysis, and proactive gap identification. • Act as a trusted partner to infrastructure, application, cloud, and operations leadership. • Align observability priorities with business outcomes and service reliability goals. • Manage vendor relationships and influence product roadmaps based on enterprise needs.

Job Requirements

  • 10+ years of experience in IT operations, monitoring, observability, or reliability engineering, with at least several years in a leadership or management role.
  • Strong hands-on engineering background in enterprise monitoring and event management systems.
  • Demonstrated experience transforming organizations from reactive monitoring to proactive, correlated event management or observability models.
  • Experience leading teams responsible for large-scale, multi-tool monitoring environments.
  • Strong understanding of incident management, ITSM integration, and service health models.
  • Excellent communication skills, with the ability to translate technical data into executive-level insights.

Benefits

  • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
  • Retirement Savings: We will support you as you save for your future.
  • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
  • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
  • Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

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