• Develops, implements and utilizes processes and tools to enable the sales life-cycle • Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment • Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems • Applies intermediate level of subject matter knowledge to solve a variety of common business issues • Works on problems of moderately complex scope

Role Description The Licensing Specialist is responsible for administering and coordinating inbound licensing requests related to Sync licensing, and other Reproduction Rights (RR) as required. This role focuses on the efficient intake, qualification, processing, and documentation of licensing requests involving primarily single-right agreements, ensuring timely communication, accuracy, and alignment with established guidelines, tariffs, and regulatory frameworks. The Licensing Specialist plays a key role in delivering consistent, high-quality service to licensees while supporting the integrity and execution of licensing operations. Key Responsibilities - Receive, qualify, and process inbound licensing requests related to Sync licensing, and other Reproduction Rights (RR), ensuring accurate handling of licensing requests. - Respond to incoming inquiries (phone, email, and other channels) within established timelines, providing clear, professional, and timely communication. - Set up and manage licensing cases and products within internal systems to track requests from intake through execution. - Prepare, generate, and amend Sync licensing agreements, ensuring accuracy of terms, rights, and documentation. - Coordinate with rights holders (as required) to support proper handling and execution of licensing requests. - Administrate licenses in accordance with applicable agreements and internal guidelines. - Maintain accurate and organized records of all licensing activity, including agreements, communications, and repertoire-related information. - Utilize CRM and internal systems to document licensing activity, track request status, and ensure data accuracy. - Provide guidance and support to licensees regarding licensing requirements, including Reproduction Rights (RR) obligations and general Canadian copyright considerations. - Communicate effectively with licensees, rights holders, and internal stakeholders to ensure smooth and efficient processing of requests. - Monitor and follow up on open or pending requests to ensure timely completion and adherence to service standards. - Collaborate with internal teams, including Legal, Finance, Royalty Operations, Royalty Collections, and Licensing Operations, to support accurate execution and reporting. - Identify and escalate issues or process gaps, contributing to improvements in workflows, documentation, and service delivery. - Complete assigned tasks and other duties as required. Qualifications - 2+ years experience in Sync Licensing (preferred). - Understanding of Reproduction Rights (RR), Sync licensing, and the publishing industry. - Knowledge of the bicultural Canadian market. - Bilingual in French and English. - Exceptional customer service skills with a strong service-oriented mindset. - Excellent organizational and time management skills. - Strong communication and interpersonal skills. - Professional telephone etiquette and communication presence. - Proven ability to identify issues and apply effective problem-solving approaches. - Self-starter with the ability to work independently and take initiative. - Collaborative team player with the ability to work cross-functionally. - Detail-oriented, with strong accuracy in documentation and data management. - Proficiency in Microsoft Office applications (Word, Excel) and CRM/database systems. Benefits - 35-hour workweek schedule (possible flexible work options i.e., 4-day work week). - Twelve paid sick days annually (including five personal days). - Access to SOCAN fitness facility. - Annual Performance Incentive bonus (dependent on personal and company performance). - Defined contribution Pension Plan. - Comprehensive health and dental benefits program. - Inclusive and collaborative working environment. Accessibility & Accommodation SOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at hr@socan.com and we will make the necessary accommodations. Applications submitted to this email address will not be accepted. Equal Employment Opportunity SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. How to Apply If you’re interested in joining us, we’d love to hear from you: http://www.socan.com/careers/ Thank you for your interest in our company; we will be in touch with those candidates we wish to interview. To learn more about SOCAN, go to www.socan.com . You can also follow us on LinkedIn, Twitter, Instagram, and Facebook (@SOCANmusic/@SOCANmusique).

• Support the design, administration, monitoring, and continuous improvement of enterprise resilience capabilities across data center and infrastructure environments. • Maintain and enhance solutions supporting high availability, disaster recovery, backup, replication, and recovery operations. • Identify, assess, and help remediate cybersecurity risks , resilience gaps, and operational weaknesses through the application of sound engineering practices and established standards. • Partner with infrastructure, security, and application teams to ensure resilience and recoverability requirements are incorporated into technical solutions and operational processes from the beginning. • Participate in resilience testing activities, including failover exercises, disaster recovery validation, backup recovery testing, and operational readiness reviews. • Support monitoring, alerting, incident response, escalation processes, and service restoration efforts related to resilience platforms and technologies. • Develop, maintain, and improve technical documentation, operational procedures, standards, and runbooks. • Contribute to process improvement initiatives that strengthen platform stability, recoverability, and overall security posture. • Participate in troubleshooting, root cause analysis, and corrective action planning for resilience-related incidents and service disruptions. • Support cross-platform resilience efforts involving compute, storage, backup, network, and platform services. • Perform other duties as assigned.

• Lead the strategic deployment and governance of learning delivery across Patient Service Center (PSC). • Ensure that learning initiatives are executed through scalable, disciplined delivery models that align to business priorities, operational capacity, and compliance standards. • Provide enterprise-level oversight of delivery feasibility, capacity trade-offs, and execution readiness. • Design and build the foundational learning delivery & operations strategy for PSC that aligns with business priorities and future capability needs. • Translate PSC's learning strategy into scalable delivery models by defining how curricula, learning plans, and capability priorities are deployed across the enterprise. • Serve as a strategic liaison for PSC Learning & Development (L&D). • Design & govern enterprise-wide learning delivery standards. • Provide strategic input on delivery feasibility, capacity planning, and trade-off decisions. • Anticipate delivery risks and constraints and proactively recommend mitigation strategies. • Drive continuous evolution of delivery strategy.