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Associate Director, Learning Operations
Location
Arizona + 4 moreAll locations: Arizona | Florida | North Carolina | Pennsylvania | Texas
Posted
41 days ago
Salary
0
Seniority
Senior
Job Description
Associate Director, Learning Operations
Johnson & Johnson
• Lead the strategic deployment and governance of learning delivery across Patient Service Center (PSC). • Ensure that learning initiatives are executed through scalable, disciplined delivery models that align to business priorities, operational capacity, and compliance standards. • Provide enterprise-level oversight of delivery feasibility, capacity trade-offs, and execution readiness. • Design and build the foundational learning delivery & operations strategy for PSC that aligns with business priorities and future capability needs. • Translate PSC's learning strategy into scalable delivery models by defining how curricula, learning plans, and capability priorities are deployed across the enterprise. • Serve as a strategic liaison for PSC Learning & Development (L&D). • Design & govern enterprise-wide learning delivery standards. • Provide strategic input on delivery feasibility, capacity planning, and trade-off decisions. • Anticipate delivery risks and constraints and proactively recommend mitigation strategies. • Drive continuous evolution of delivery strategy.
Job Requirements
- Bachelor’s degree in related field such as Pharmaceuticals or Life Sciences.
- A minimum of 8 years progressive experience in learning delivery, learning operations, or a related field.
- A minimum of 5 years of experience managing & developing teams (direct & indirect).
- Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)
- Demonstrated experience translating learning strategy into scalable delivery and operational models while considering capacity planning, prioritization, and trade-off decision making related to learning delivery.
- Exposure to both instructor-led/facilitated learning models and blended or virtual delivery environments.
- Excellent executive communication, influence, and stakeholder management skills.
- Ability to lead through ambiguity, manage competing priorities, and drive disciplined execution without direct control.
- Familiarity with learning ecosystems (LMS, delivery coordination, learning operations analytics).
Benefits
- Inclusive work environment
- Professional development opportunities
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