• Lead the strategic deployment and governance of learning delivery across Patient Service Center (PSC). • Ensure that learning initiatives are executed through scalable, disciplined delivery models that align to business priorities, operational capacity, and compliance standards. • Provide enterprise-level oversight of delivery feasibility, capacity trade-offs, and execution readiness. • Design and build the foundational learning delivery & operations strategy for PSC that aligns with business priorities and future capability needs. • Translate PSC's learning strategy into scalable delivery models by defining how curricula, learning plans, and capability priorities are deployed across the enterprise. • Serve as a strategic liaison for PSC Learning & Development (L&D). • Design & govern enterprise-wide learning delivery standards. • Provide strategic input on delivery feasibility, capacity planning, and trade-off decisions. • Anticipate delivery risks and constraints and proactively recommend mitigation strategies. • Drive continuous evolution of delivery strategy.

• Oversee daily learning operations activities, including training schedule inputs, enrollments, completions, certifications, and LMS data accuracy • Ensure training plans and calendars are operationally supported and executed on time • Maintain accurate learning records, training catalogs, and documentation to support audit readiness • Support onboarding, recurring training and priority initiatives by ensuring operational coordination and readiness • Identify and resolve issues related to data integrity, timelines, and learning administration • Directly manage a team of Learning Facilitators to include goal setting, work prioritization, coaching, and performance feedback • Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities • Conduct regular check-ins, feedback discussions, and performance evaluations • Serve as a key point of coordination between Learning Operations, Instructional Designers and PSC partners on operational timelines and readiness • Compile and deliver learning operations, metrics, reports, and status updates to leadership • Gather feedback from stakeholders to identify opportunities for process improvements.

• Build and implement operational processes from scratch; • Manage the fintech's daily operations, ensuring efficient and secure functioning; • Work with the technology team on product evolution (new features, improvements, and integrations); • Organize international financial flows (cross-border, FX, crypto, payments); • Create and monitor operational and financial performance indicators (KPIs); • Establish control, governance, and compliance routines; • Interface with external partners (banks, payment providers, financial platforms); • Identify bottlenecks and propose scalable solutions; • Support the building and growth of the team.

• Structure and organize the B2B smartphone sales operation; • Create processes from scratch (sales, orders, invoicing, logistics, and after-sales); • Manage the day-to-day operation, ensuring efficiency and scalability; • Work with the technology team on the evolution of systems (ERP, CRM, and product); • Organize the financial flows of the operation (billing, invoicing, reconciliation); • Interface with international partners and suppliers; • Define and monitor operational and commercial KPIs; • Identify opportunities for improvement and efficiency gains; • Support the structuring and growth of the team.