Role Description The Digital Health Implementation Manager is responsible for developing and leading technical projects and resources to help the clinical business unit attain commercial goals among large, complex, and/or strategically valuable health care organizations including oncology accounts, traditional health systems, as well as their business associates including IT companies, partners, and other entities. Their remit is to integrate the test portfolio into the customer workflow by providing solutions including IT, data, and help facilitate contractual arrangements. As a client-facing role, this position supports both on-market and emerging products and solutions in the advanced oncology testing market. This role is expected to collaborate across commercial, operational, IT, and medical teams internally and externally to implement a business strategy that establishes alliances with these health organizations and networks. These activities will serve to complement our established field sales team and create incremental access, relationships, and test utilization aligned with customer needs. Core Responsibilities: - Enhance commercial connectivity between NeoGenomics and other healthcare providers, vendors, and technology solutions. - Identify opportunities, help negotiate agreements with technical input, and drive the integration of technology and services within oncology and health system customers to improve the value of oncology care delivery with customers and patients. - Partner with internal account leads to align with account plans, customer engagement including CIO, CMIO, service line leaders, and technology decision makers to execute digital health strategies including interoperability, workflow assessment and improvement, care pathways, and standardized protocols, working within customer CRM/PHM/EHR systems and establishing data agreements. - Help develop customer-specific resources for pull-through of key digital initiatives including care pathways and interoperability such as tip sheets and educational support. - Foster partnership development – Provide a consultative implementation approach to customers by actively collaborating with internal team members and key customer stakeholders and decision makers. - Participate in Connectivity/Interoperability Strategy – work closely with DTS (IT) and commercial leadership to identify, validate, and prioritize projects to improve connectivity, including optimization of existing interfaces. - Monitor and collect market intelligence and trends to improve strategy and collaboration in digital health solutions in the oncology market. - Lead and/or engage in key strategic digital health projects to enhance client experience. - Project management and execution. - Contribute towards internal performance monitoring and reporting. Qualifications - Bachelor’s Degree required, Master’s Degree preferred. - Preferred experience with oncology diagnostic workflow in a clinical setting. - 8+ years’ experience in healthcare, informatics, and/or managed care within the healthcare industry and strong knowledge of healthcare IT platforms (for example, EMR, EHR, LIS, LIMS, interoperability engines). - Proven track record of launching and scaling digital health solutions in complex markets. - Exceptional stakeholder management, communication, and interpersonal skills. - Effectively develops business cases with compelling economic value. - Deep understanding of healthcare ecosystems, including reimbursement, provider workflows, and patient engagement. - Ability to lead projects with business acumen and drive implementation projects with compelling economic value. - Ability to build and maintain strong relationships with executives, partners, and stakeholders in the oncology and digital health ecosystems. - Proven ability to work well with and influence peers across commercial, technical, and product. - Strong strategic thinking and problem-solving capabilities. - Proven oral, written, and presentation skills to a technical customer base. - Strong organizational skills and attention to detail. - Ability to work independently and in a team environment. Requirements - Ability to travel occasionally for customer visits and/or company events (up to 30% of the time). Benefits - Highly competitive benefits with a variety of HMO and PPO options. - Company 401k match along with an Employee Stock Purchase Program. - Tuition reimbursement and leadership development. - 16 days of paid time off plus holidays. - Wellness courses and highly engaged employee resource groups.

Role Description As an Implementation Lead, you are the delivery owner for all customer implementations. You lead the implementation program end-to-end, including project plan, timeline, stakeholder alignment, and launch readiness – and are accountable for ensuring the platform is successfully adopted to achieve the customer’s defined goals at handoff to Customer Success. You keep projects moving, decisions crisp, and go-lives predictable. This is a customer-facing role for someone who blends strong program leadership with enough platform fluency to guide solution direction, make tradeoffs, and coordinate effectively across teams. What You’ll Own - Go-live delivery ownership - Own implementation delivery from kickoff through go-live and transition to Customer Success - Build and manage the project plan: milestones, dependencies, decisions, and weekly execution rhythm - Drive accountability across internal teams and customer stakeholders to keep timelines on track - Discovery, solution direction, and decision-making - Lead structured discovery to clarify goals, workflows, stakeholders, constraints, and measurable success criteria tied to customer outcomes - Translate requirements into a phased implementation approach and realistic timeline - Partner with Integrations Architect and Product as needed on complex design decisions - Launch readiness + risk management - Maintain a clear go-live checklist: UAT completion, data readiness, approvals, training coordination, and communications - Identify risks early (scope creep, stakeholder misalignment, data delays) and implement mitigation plans - Ensure scope is controlled and tradeoffs are made transparently when needed - Ensure go-live criteria include both technical readiness and alignment to intended customer outcomes - Outcome validation + value alignment - Ensure the configured product supports the customer’s primary use cases and defined success criteria - Validate (with the customer) that key workflows and capabilities are live, usable, and aligned to their goals - Confirm readiness not just for go-live, but for value realization post-launch - Cross-functional coordination + customer experience - Lead customer working sessions and executive updates with confidence and clarity - Coordinate with Adoption & Enablement and Integrations specialists to ensure all workstreams land cleanly - Provide clear validation of how the implementation supports the customer’s goals, including any gaps, risks, or dependencies for achieving outcomes Qualifications - 4–8 years in SaaS implementation/project delivery/customer onboarding (PM, Implementation Manager, Professional Services, TPM, etc.) - Proven ability to run multiple implementations at once with strong stakeholder management - Comfort working with technical and non-technical audiences (Enrollment Ops, IT, leadership) - Excellent project discipline: timelines, risks, communication, and follow-through - Familiarity with CRM/marketing automation implementations (higher ed experience a strong plus) - Experience in a scaling environment is a plus How We Measure Success - Early value realization signals (e.g., initial usage, workflow adoption, or goal alignment within first 30–60 days) - On-time go-live rate and predictable delivery outcomes - Implementation cycle time without quality tradeoffs - Risk management quality: fewer avoidable delays/escalations - Handoff quality score: CS confirms the implementation is positioned to achieve stated customer goals - Customer experience: post-implementation CSAT and stakeholder confidence

Role Description The Advisor, Technical Implementation is a role within our Enterprise Implementation organization supporting integration and software implementations. This role is responsible for data analysis, configuration, testing, and troubleshooting of our various applications supporting healthcare interoperability. The successful incumbent will understand how to transform and configure healthcare data from our customers into our various solutions. In addition, their technical aptitude and ability to understand how to resolve customer issues will directly lead to satisfied customers and business success. This is a customer-facing position, so great interpersonal and communication skills are a must. Minimal travel may be required for company gatherings or requested client meetings that are able to be accommodated, approximately 5-10% travel annually. Responsibilities - Completes day-to-day application support tasks with moderate supervision - Provides professional input to complex application support tasks/projects - Serves as the first point of contact technical configuration of assigned products - Monitors and works through implementation project plans for assigned projects under the guidance and partnership of the Implementation Project Manager - Manage the process for taking a new customer project from the phase of ‘data received and loaded’ to ‘go live’ by: - Analyzing the output of our software to validate results - Understanding customer’s workflows and confirming our software is properly configured for those workflows - Adding needed master data to our database to support the above items - Training lead users in how to validate the data as part of the implementation - Partner with support teams to troubleshoot, determine root cause, resolve, or escalate issues as needed - Perform routine configurations and application modifications to integrate with client workflow using established guidelines - Troubleshoot client issues related to network, security, performance, database or other issues - Enter time and thoroughly track implementation project status changes - Perform data mapping from the client's system(s) Qualifications - Bachelor’s Degree or equivalent relevant experience - 1+ years working in a client-facing or consulting role or other equivalent experience - Basic knowledge of theories, principles, and concepts related to technology implementation - Ability to prioritize multiple tasks in a fast-paced, team environment - Effective interpersonal and communication skills with an ability to maintain positive working relationships

Role Description Procuramos Consultor de Implementação (Basis) que queira aprender e transformar sua carreira. Modalidade de Trabalho: Atuação em formato 100% remoto no horário de 08:00 às 17:00 (SEG/SEX). Nesta função você irá: - Atuar na sustentação, administração e evolução dos ambientes SAP, garantindo disponibilidade, performance, segurança e continuidade dos serviços, em conformidade com SLAs contratuais e melhores práticas. - Sustentação e Operação SAP BASIS - Administração de ambientes SAP (SRM, BW, PI, Portal, HANA) - Monitoramento técnico e troubleshooting de incidentes - Análise de dumps, logs, jobs e performance - Gestão de transportes (STMS) e mudanças - Execução de rotinas operacionais (checklists, tuning, capacity) - Integrações e Ambiente Técnico - Gestão de integrações SAP (PI/PO, APIs, REST/SOAP) - Suporte à comunicação entre sistemas e troubleshooting - Atuação como ponto focal técnico com fornecedores de infraestrutura - Administração de subcontas e ambientes (DEV, QA, PRD) - Gestão de usuários, roles e segurança - Configuração de serviços (HANA Cloud, Integration Suite, etc.) - Monitoramento e governança da plataforma - Atendimento de Incidentes e Problemas - Atuação em incidentes críticos (produção) - Diagnóstico rápido e aplicação de correções - Escalonamento técnico conforme necessário - Registro e documentação de atendimentos - Segurança e Governança - Gestão de acessos e compliance (GRC) - Aplicação de boas práticas de segurança SAP - Apoio em auditorias e conformidade (LGPD, ISO 27001) - Gestão Operacional - Atendimento de chamados via ITSM - Cumprimento de SLA e indicadores - Geração de relatórios técnicos - Apoio em mudanças e projetos - Disponibilidade para Sobreaviso (On-call) - Atendimento fora do horário comercial - Suporte a janelas de mudança - Resolução de incidentes críticos 24x7 Qualifications - Formação de Ensino superior completo em: TI, Sistemas de Informação, Engenharia ou áreas correlatas - Vivência com SAP BASIS - Experiência comprovada em ambientes produtivos críticos - Sustentação e suporte N2/N3 - Gestão de incidentes e mudanças - Pensamento analítico e resolução de problemas - Senso de urgência (ambiente crítico) - Comunicação clara com áreas técnicas e negócio - Proatividade e autonomia - Organização e disciplina operacional - Capacidade de atuar sob pressão Requirements - Será um diferencial ter conhecimento em SAP BTP - Desejável: SQL - Conhecimento em ITIL - Experiência com ferramentas ITSM: - ServiceNow - CA SDM - Aranda - Experiência com integração de dados (ETL, APIs) - Noções de automação e uso de IA aplicada a dados - Experiência com dados de Service Desk / Field Services Benefits - Flexibilidade de trabalho, promovendo o equilíbrio entre sua vida pessoal e profissional. - Desenvolvimento profissional e evolução constante das suas competências, sempre de acordo com os seus interesses. - Um ambiente colaborativo, diverso e inovador, que incentiva o trabalho em equipe. - SONDA Academy: uma plataforma de aprendizado que busca maximizar seu desenvolvimento profissional. - Trabalho híbrido, com jornadas presenciais e de teletrabalho. - SONDA Wellness, um programa que busca apoiá-lo no equilíbrio da sua vida pessoal e profissional, promovendo uma série de iniciativas focadas na sua saúde física, mental e social. - E muito mais!