Job Closed

This listing is no longer active.

Element451 logo
Element451

The #1 Student Engagement Platform for Higher Education Admissions, Enrollment, and Beyond

Implementation Lead

Implementation SpecialistCustomer SuccessFull TimeRemoteLeadTeam 51-200Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

52 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Implementation Lead

Element451

Role Description As an Implementation Lead, you are the delivery owner for all customer implementations. You lead the implementation program end-to-end, including project plan, timeline, stakeholder alignment, and launch readiness – and are accountable for ensuring the platform is successfully adopted to achieve the customer’s defined goals at handoff to Customer Success. You keep projects moving, decisions crisp, and go-lives predictable. This is a customer-facing role for someone who blends strong program leadership with enough platform fluency to guide solution direction, make tradeoffs, and coordinate effectively across teams. What You’ll Own - Go-live delivery ownership - Own implementation delivery from kickoff through go-live and transition to Customer Success - Build and manage the project plan: milestones, dependencies, decisions, and weekly execution rhythm - Drive accountability across internal teams and customer stakeholders to keep timelines on track - Discovery, solution direction, and decision-making - Lead structured discovery to clarify goals, workflows, stakeholders, constraints, and measurable success criteria tied to customer outcomes - Translate requirements into a phased implementation approach and realistic timeline - Partner with Integrations Architect and Product as needed on complex design decisions - Launch readiness + risk management - Maintain a clear go-live checklist: UAT completion, data readiness, approvals, training coordination, and communications - Identify risks early (scope creep, stakeholder misalignment, data delays) and implement mitigation plans - Ensure scope is controlled and tradeoffs are made transparently when needed - Ensure go-live criteria include both technical readiness and alignment to intended customer outcomes - Outcome validation + value alignment - Ensure the configured product supports the customer’s primary use cases and defined success criteria - Validate (with the customer) that key workflows and capabilities are live, usable, and aligned to their goals - Confirm readiness not just for go-live, but for value realization post-launch - Cross-functional coordination + customer experience - Lead customer working sessions and executive updates with confidence and clarity - Coordinate with Adoption & Enablement and Integrations specialists to ensure all workstreams land cleanly - Provide clear validation of how the implementation supports the customer’s goals, including any gaps, risks, or dependencies for achieving outcomes Qualifications - 4–8 years in SaaS implementation/project delivery/customer onboarding (PM, Implementation Manager, Professional Services, TPM, etc.) - Proven ability to run multiple implementations at once with strong stakeholder management - Comfort working with technical and non-technical audiences (Enrollment Ops, IT, leadership) - Excellent project discipline: timelines, risks, communication, and follow-through - Familiarity with CRM/marketing automation implementations (higher ed experience a strong plus) - Experience in a scaling environment is a plus How We Measure Success - Early value realization signals (e.g., initial usage, workflow adoption, or goal alignment within first 30–60 days) - On-time go-live rate and predictable delivery outcomes - Implementation cycle time without quality tradeoffs - Risk management quality: fewer avoidable delays/escalations - Handoff quality score: CS confirms the implementation is positioned to achieve stated customer goals - Customer experience: post-implementation CSAT and stakeholder confidence

Related Job Pages

More Implementation Specialist Jobs

Level Agency logo

Analytics Implementation Manager

Level Agency

Level Agency, or Level.Agency, is a full-service digital marketing agency that is focused on delivering data-driven returns on investments for its clients. The company, originally

• Own Infrastructure Deployment • Implement core first-party measurement and signal quality infrastructure across the client portfolio • Support & deploy tag gateway and related server-side tagging solutions through client-owned domains • Build and maintain offline conversion signal flows from CRM systems into ad platforms (CAPI, Google enhanced conversions for leads, Google Data Manager, etc) • Audit signal quality, match rates, and event fidelity before and after implementation • Lead Analytics Implementation • Execute end-to-end GA4 and GTM implementations across client web properties • Architect data layers, event schemas, and tagging logic aligned to measurement requirements • Write and maintain custom JavaScript in GTM for advanced implementation needs • Manage container versioning, deployment workflows, and implementation QA • Build scalable measurement setups that hold up in production • Build Server-Side & API-Level Measurement • Configure and maintain server-side GTM environments • Implement conversion APIs across Google, Meta, and other paid platforms where needed • Support deduplication logic, event routing, and cross-platform signal validation • Query raw GA4 event-level data in BigQuery to validate implementation quality and troubleshoot issues • Help connect web measurement infrastructure with downstream data and reporting systems • Improve Standards, QA, and Documentation • Create and maintain measurement plans, tagging specs, data layer documentation, and QA checklists • Identify tracking gaps, schema drift, broken tags, and signal quality issues across active implementations • Support audit workflows and implementation standards that improve consistency across the portfolio • Document work at a level that supports client delivery, internal QA, and long-term maintainability • Support Cross-Functional Delivery • Partner with media, account, and analytics teams on tracking validation and attribution troubleshooting • Support technical implementation conversations when deeper measurement expertise is needed • Act as a go-to escalation point for tagging failures, measurement gaps, and platform integrations • Help ensure measurement infrastructure supports business outcomes—not just technical completion

Canada
$90K - $115K / year
SeatGeek logo

Implementation Consultant

SeatGeek

Help the world experience more live.

Full TimeRemoteTeam 501-1,000Since 2009H1B Sponsor

• Work collaboratively, constructively, and assertively with clients and internal teams to deliver implementation projects successfully and efficiently • Consult with clients to understand their requirements and align proposed solutions with their objectives • Lead and own workstreams or entire projects • Build strong, collaborative relationships with clients and stakeholders • Contribute to initiatives focused on process improvement, efficiency, and client satisfaction • Maintain a strong understanding of our products and features as they evolve, and their applicability to client requirements • Support clients onsite as part of project deliveries and go-lives

United States
$84K - $121K / year
Job Closed
JumpCloud logo

Implementation Consultant

JumpCloud

An open directory platform for secure, frictionless access from any device to any resource, anywhere

Full TimeRemoteTeam 201-500Since 2013H1B Sponsor

• Guide our direct customers and partnered organizations through scalable implementation and onboarding project plans. • Build custom onboarding plans when appropriate, based on the needs of the customer and the service offering they have purchased. • Consult, plan, and assist with all sizes of roll outs of JumpCloud in customers’ existing environment and infrastructure. • Resolve onboarding and implementation issues via email, or remote web session. • Regularly follow-up with customers on recommendations, updates and action plans. • Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal resources to provide the most effective solutions for our partners and customers. • Ensure the success of our customers as they transition to our product - one which ensures the access of their entire employee base to all of the resources they need - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day. • Be constantly learning through researching and evaluating technologies to capture new information for reuse throughout the team, organization, and for end users. • Use your technical background and experience to help facilitate the onboarding and knowledge transfer of new team members. • Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases. • Work hands-on in customer environments when applicable to execute migration or configuration tasks.

Brazil

Product Implementation Lead

Security Benefit Business Services / Everly Life

Security Benefit is a leader in the U.S. retirement market with more than $60 billion in assets under management. We offer opportunities to thrive, innovate, and make an impact. Named to Ward’s 50 list of top-performing life-health insurance companies Recognized on the list of Ingram’s Top 100 Private Companies in the Kansas City area in 2024

Full TimeRemoteTeam 501-1,000

About Us: At Everly, our vision is to change the paradigm of insurance. We know life insurance can be confusing and complex. We know that most people purchase life insurance at a milestone moment and file it away for the future. We want to change how people think about, buy, and use life insurance by being a partner in life’s journey. We are focused on making things that matter, making meaningful connections, and making things work WAY better. Our goal is to provide radically transparent, consumer-first insurance solutions. We are looking for people with a continuous improvement mindset. Those who think the opposite of “This is how we’ve always done it”. We want people on our team who are always asking “How can we do this better?” Our company values are a guide to our behavior and help inform our decisions. We want people who embody those values of breaking down barriers, owning the outcome, embracing the journey, and sparking joy. This is a remote position based in the US with occasional travel. About the role: We are seeking a versatile and detail-oriented Product Implementation Lead to serve as the central technical resource bridging our product development, actuarial, and operations functions. This role owns the actuarial and technical dimensions of the product lifecycle—from design specifications through implementation, testing, filing, and ongoing operational support—for our life insurance and annuity product portfolio. The ideal candidate thrives in a small-company environment where wearing multiple hats is the norm. You are equal parts technical expert, project wrangler, and cross-functional partner. You build strong relationships across marketing, operations, technology, and third-party vendors, and you are willing to roll up your sleeves and dive deep into the details to get the job done. While you will not be designing products from scratch, you will be the go-to authority on how products work technically and will lead the effort to ensure they are built, tested, documented, and maintained correctly. What You’ll Do: Product Technical Support & Subject Matter Expertise - Own the actuarial/technical specifications for product features across life insurance and annuity products, translating product design intent into detailed, implementable requirements. - Serve as the internal SME on product technical design, features, formulas, rates, and mechanics throughout the product development cycle. - Lead rate-setting activities for life and annuity products, including developing and maintaining rate scales, factors, and supporting documentation. - Support product filings from an actuarial perspective, ensuring technical accuracy and completeness of filed materials. Testing, Validation & Operational Support - Lead testing of technical product features on administration and illustration systems, developing and executing test plans to validate that implemented values match actuarial intent. - Drive validation and remediation of defects in actuarial and product values across systems, partnering with technology and operations teams to resolve issues through to completion. - Provide ongoing operational support for actuarial and product values in production, including troubleshooting, root-cause analysis, and corrective action. - Step in to support operational and administrative issues on an ad hoc basis when immediate resolution is needed. Documentation & Process Management - Maintain and enforce internal documentation standards for all actuarial and product materials, ensuring specifications, rate bases, testing artifacts, and reference documents are current, organized, and accessible. - Apply project management discipline to recurring actuarial activities such as dividend determination, rate updates, and other BAU processes—tracking timelines, coordinating stakeholders, and ensuring deliverables are met. Cross-Functional Collaboration & Strategic Support - Serve as a key liaison between actuarial, marketing, operations, the PMO, technology, and third-party partners, ensuring alignment and clear communication across workstreams. - Support PMO activities as needed, including project tracking, status reporting, and coordination of cross-functional deliverables. - Contribute to strategic planning efforts by providing actuarial and product perspective on initiatives, market developments, and operational improvement opportunities. Skills and Experience: Required - Bachelor’s degree in actuarial science, mathematics, finance, or a related quantitative field. - 10–15 years of experience in the life insurance industry, with hands-on exposure to product development, implementation, or administration. - Strong working knowledge of life insurance and/or annuity product mechanics, features, and regulatory frameworks. - Experience with insurance administration and/or illustration systems and the testing lifecycle. - Demonstrated ability to manage multiple workstreams, track deadlines, and coordinate across teams without formal project management authority. - Excellent written and verbal communication skills, with the ability to translate technical actuarial concepts for non-technical audiences. - High attention to detail and a strong sense of ownership over work quality. Preferred - Experience with state product filing processes and regulatory requirements. - Familiarity with project management tools and methodologies. - Experience working in a small or mid-size insurance company environment where broad scope and flexibility are essential. - Exposure to financial reporting, pricing, or modeling functions (not required for the role but helpful for cross-functional collaboration). At Everly, we celebrate our diverse backgrounds and support our differences, and we are dedicated to equal employment opportunities regardless of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. We’re also committed to adding new perspectives to our team and invite applications from people of all walks of life. We understand that experience comes in many forms, so if you believe you’re close to what we’re looking for, please consider applying. Everly offers a competitive salary and as a full-time employee you are eligible for our robust benefits package including: - Employees are eligible for an annual incentive bonus designed to reward for performance. - The salary range for this job in most geographic locations in the US is $151,000 - $173,000 - Candidates hired to work in other locations will be subject to the pay range associated with that location and will be reflected in the candidate’s offer letter. - Flexible paid time off for PTO, plus paid holidays, days of Significance, and a Volunteer Day - Paid parental leave eligible after 3 months of service - Medical, Dental & Vision Insurance - 401k with company match - Profit Sharing & Savings Plan - Short-term and long-term disability insurance - Flexible spending account - Life insurance - Educational Assistance - Associate Assistance Programs and more! Visit the career section to apply and submit your resume. EOE

Worldwide