Behind life-changing technologies, there is SONDA
Implementation Consultant (Basis)
Location
Worldwide
Posted
52 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Implementation Consultant (Basis)
SONDA
Role Description Procuramos Consultor de Implementação (Basis) que queira aprender e transformar sua carreira. Modalidade de Trabalho: Atuação em formato 100% remoto no horário de 08:00 às 17:00 (SEG/SEX). Nesta função você irá: - Atuar na sustentação, administração e evolução dos ambientes SAP, garantindo disponibilidade, performance, segurança e continuidade dos serviços, em conformidade com SLAs contratuais e melhores práticas. - Sustentação e Operação SAP BASIS - Administração de ambientes SAP (SRM, BW, PI, Portal, HANA) - Monitoramento técnico e troubleshooting de incidentes - Análise de dumps, logs, jobs e performance - Gestão de transportes (STMS) e mudanças - Execução de rotinas operacionais (checklists, tuning, capacity) - Integrações e Ambiente Técnico - Gestão de integrações SAP (PI/PO, APIs, REST/SOAP) - Suporte à comunicação entre sistemas e troubleshooting - Atuação como ponto focal técnico com fornecedores de infraestrutura - Administração de subcontas e ambientes (DEV, QA, PRD) - Gestão de usuários, roles e segurança - Configuração de serviços (HANA Cloud, Integration Suite, etc.) - Monitoramento e governança da plataforma - Atendimento de Incidentes e Problemas - Atuação em incidentes críticos (produção) - Diagnóstico rápido e aplicação de correções - Escalonamento técnico conforme necessário - Registro e documentação de atendimentos - Segurança e Governança - Gestão de acessos e compliance (GRC) - Aplicação de boas práticas de segurança SAP - Apoio em auditorias e conformidade (LGPD, ISO 27001) - Gestão Operacional - Atendimento de chamados via ITSM - Cumprimento de SLA e indicadores - Geração de relatórios técnicos - Apoio em mudanças e projetos - Disponibilidade para Sobreaviso (On-call) - Atendimento fora do horário comercial - Suporte a janelas de mudança - Resolução de incidentes críticos 24x7 Qualifications - Formação de Ensino superior completo em: TI, Sistemas de Informação, Engenharia ou áreas correlatas - Vivência com SAP BASIS - Experiência comprovada em ambientes produtivos críticos - Sustentação e suporte N2/N3 - Gestão de incidentes e mudanças - Pensamento analítico e resolução de problemas - Senso de urgência (ambiente crítico) - Comunicação clara com áreas técnicas e negócio - Proatividade e autonomia - Organização e disciplina operacional - Capacidade de atuar sob pressão Requirements - Será um diferencial ter conhecimento em SAP BTP - Desejável: SQL - Conhecimento em ITIL - Experiência com ferramentas ITSM: - ServiceNow - CA SDM - Aranda - Experiência com integração de dados (ETL, APIs) - Noções de automação e uso de IA aplicada a dados - Experiência com dados de Service Desk / Field Services Benefits - Flexibilidade de trabalho, promovendo o equilíbrio entre sua vida pessoal e profissional. - Desenvolvimento profissional e evolução constante das suas competências, sempre de acordo com os seus interesses. - Um ambiente colaborativo, diverso e inovador, que incentiva o trabalho em equipe. - SONDA Academy: uma plataforma de aprendizado que busca maximizar seu desenvolvimento profissional. - Trabalho híbrido, com jornadas presenciais e de teletrabalho. - SONDA Wellness, um programa que busca apoiá-lo no equilíbrio da sua vida pessoal e profissional, promovendo uma série de iniciativas focadas na sua saúde física, mental e social. - E muito mais!
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