Shyft6 logo
Shyft6

Human Powered, Technology Driven, Results First.

Application Support Engineer

Application EngineerApplication EngineerFull TimeRemoteSeniorTeam 201-500Since 2019H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

35 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishSQL

Job Description

Application Support Engineer

Shyft6

• Monitor application performance and system health to ensure stability and availability • Troubleshoot and resolve application issues, working closely with end users and technical teams • Perform root cause analysis and implement long-term solutions to prevent recurring issues • Support applications during the Facets migration process, including issue resolution and system validation • Collaborate with development, infrastructure, and business teams to address system defects and enhancements • Manage incident tickets, ensuring timely resolution and clear communication with stakeholders • Assist with system testing efforts, including system integration testing (SIT) and user acceptance testing (UAT) • Maintain documentation for incidents, resolutions, and support processes • Support ongoing system improvements and optimization initiatives

Job Requirements

  • Experience in application support, production support, or a similar role
  • Strong troubleshooting and problem-solving skills
  • Experience performing root cause analysis and resolving complex system issues
  • Familiarity with ticketing systems and incident management processes
  • Excellent communication skills, with the ability to work with both technical and non-technical stakeholders
  • Experience supporting healthcare payer systems or Facets applications
  • Experience working on system implementations or migration projects
  • Knowledge of SQL for basic querying and troubleshooting
  • Familiarity with Agile or hybrid (“Wagile”) environments
  • Experience supporting high-volume, production-critical systems

Benefits

  • Health insurance
  • Flexible work arrangements
  • Paid time off

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