Overview AskSage (BigBear.ai Company) is seeking a Program Management Analyst to serve as a key operational and analytical contributor supporting the Director of Strategic Operations. This role is central to ensuring Ask Sage's customers realize sustained value from the platform by driving disciplined program delivery, proactive customer engagement, and high-quality product marketing and training content. Reporting directly to the Director of Strategic Operations, the Program Management Analyst operates at the intersection of service delivery execution and customer enablement. The analyst ensures that delivery commitments are met with quality and consistency, customer relationships are actively nurtured and monitored, and that customers have access to current, compelling product marketing materials and training resources that accelerate platform adoption. What you will do Customer Success & Service Delivery Support · Support end-to-end program delivery operations by tracking milestones, deliverables, and timelines to ensure customer commitments are met with quality and on schedule. · Serve as a proactive point of engagement with customers through regular check-ins, health monitoring, satisfaction tracking, and support escalation coordination. · Prepare delivery reports, dashboards, status updates, and briefing materials for the Director and senior leadership to enable informed decision-making and program oversight. · Support onboarding workflows for new customers, ensuring smooth program start-ups, clear communication of expectations, and timely access to platform resources. · Coordinate cross-functional resources and internal stakeholders to identify, escalate, and resolve customer issues and delivery risks before they impact program outcomes. · Monitor and communicate delivery performance trends, flagging risks and recommending corrective actions to maintain service quality standards. Product Marketing & Customer Training · Collaborate with the Marketing team to create and deliver external training content and user enablement materials designed to drive platform adoption, deepen customer proficiency, and support diverse user communities. · Support the design and continuous improvement of training programs, walkthroughs, quick-start guides, and educational resources tailored to customer needs and platform updates. · Interface with product and engineering teams to stay current on platform capabilities, roadmap developments, and feature releases to ensure all marketing and training content remains accurate and relevant. · Ensure product marketing and training materials are updated in a timely manner as the platform evolves, maintaining a consistent library of current, high-quality external content. Program Management & Business Operations Collaboration · Collaborate on cross-functional process improvement initiatives that benefit overall organizational performance and customer experience. · Share customer insights gathered through delivery and engagement activities to inform and strengthen operational workflows. · Coordinate on customer-facing matters that intersect both delivery and support functions to ensure seamless service and consistent communication. What you need to have · Experience: Minimum of 5 years of professional experience in program management, program analysis, customer success, service delivery, or a related operational and customer-facing discipline. · Customer Engagement: Demonstrated experience directly engaging with external customers in a delivery, success, or enablement capacity, including conducting regular touchpoints, tracking satisfaction, and coordinating issue resolution. · Program Coordination: Proven ability to track and manage multiple concurrent program activities, deliverables, and milestones across cross-functional teams. · Content Development: Strong experience developing professional, customer-facing materials such as training guides, product overviews, briefing documents, use case collateral, or enablement resources. · Communication: Excellent written and verbal communication skills with the ability to translate complex or technical concepts into clear, compelling content for varied audiences, including senior government and commercial stakeholders. · Analytical & Reporting Skills: Ability to compile, synthesize, and present data through reports, dashboards, and executive-level briefings using relevant tools and platforms. · Education: Bachelor's degree in business administration, public administration, communications, information systems, or a related field. Equivalent professional experience may be considered in lieu of a degree. What we'd like you to have · Experience supporting program delivery or customer success within the federal, defense, or intelligence community sectors, with an understanding of the unique requirements, compliance standards, and stakeholder dynamics of government customers. · Experience working with or supporting a SaaS platform, particularly in a technology, AI/ML, or data analytics environment. · Familiarity with federal acquisition processes, contract structures (e.g., firm-fixed-price, time-and-materials), or government program lifecycles. · Experience developing or delivering customer training programs, onboarding curricula, or user enablement initiatives for technology products. · Experience creating product marketing content in a B2B or B2G technology context, including capability briefs, use case documentation, or customer success narratives. · Working knowledge of FedRAMP, DoD Impact Levels (IL4/IL5/IL6), or other federal accreditation frameworks as they relate to communicating platform value to government audiences. · Professional certifications such as PMP (Project Management Professional), CAPM, Certified Customer Success Manager (CCSM), or equivalent credentials. · Master's degree in business administration, public policy, information technology, or a related discipline. · Demonstrated ability to operate effectively in a high-growth, fast-paced startup or scale-up environment, with comfort navigating ambiguity and evolving priorities. About BigBear.ai BigBear.ai is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity. Customers and partners rely on Bigbear.ai’s predictive analytics capabilities in highly complex, distributed, mission-based operating environments. Headquartered in McLean, Virginia, BigBear.ai is a public company traded on the NYSE under the symbol BBAI. For more information, visit https://bigbear.ai/ and follow BigBear.ai on LinkedIn: @BigBear.ai and X: @BigBearai. BigBear.ai is an Equal opportunity employer all protected groups, including protected veterans and individuals with disabilities.

We are hiring an experienced Finance Manager at Aspire Software to join our growing team in Florida! The Finance Manager will report to the Director of Finance. This individual will coordinate and manage period-end close, budgeting and forecasting, statutory compliance and reporting and ensure accurate financial reporting and analysis for a portfolio of acquired companies, as well as lead projects impacting their accounting and provide guidance on the more complex accounting issues. The Finance Manager will coordinate with their Finance team and work directly with the Portfolio Managers and Managing Directors for the subsidiary companies. Here is a little window into our company: Aspire Software, an Operating Group of Valsoft Corp, primarily focuses on operating and managing Valsoft’s global portfolio of software companies within the Travel and Leisure vertical. It provides mission-critical solutions to this sector, leveraging industry best practices to deliver a time-sensitive integration process. The decentralized model Aspire operates allows it to drive rapid growth, reinvesting in its portfolio to foster continuous innovation within the Travel and Leisure space. Our motto is 'Be Humble, Stay Hungry!' The successful candidate will work in a hybrid work model from our office in Clearwater, Florida! What your day will look like: - Monitor and analyze the performance strategies to identify areas of opportunity and respond with action plans to ensure execution to meet and exceed financial targets - Drive the financial planning of the company by analyzing the performance and risks of the portfolio by applying the KPI framework - Prepare monthly and quarterly business reviews for portfolio companies that highlight results, remediation plans for underperformers, and strategic initiatives to drive organic growth to the senior management team - Build and manage monthly, quarterly, and annual forecasts and track KPIs - Monitor the financial health of a portfolio and ensure positive cash flow - Develop strategies to increase return on investment and profitability - Maintain high-level interaction with the corporate finance department - Actively participate in the processes related to the sale or acquisition of companies - Application of Valsoft Finance best practices to all companies within Portfolio - Ownership of all things finance for companies acquired into the Portfolio Financial Reporting: - Oversee and review accounting tasks including tax and compliance - Own monthly financial close process for Portfolio companies - Prepare accurate and timely monthly, quarterly, and annual financial reports - Build processes and ensure compliance with Corporate policies and reporting requirements. Identify and manage differences between corporate consolidation accounting policies and local statutory reporting requirements - Ensure effective financial internal controls and continually evaluate established policies and procedures - Optimize internal reporting processes for efficiency - Prepare for and support the corporate audit by providing necessary documentation - Lead and organize the annual statutory audits and ensure all fillings are complete Team Leadership and Development: - Set targets for and supervise all accounting and finance personnel (Accounting, FP&A, AR, AP) - Provide leadership and develop a high-performing scalable finance team in a decentralized finance environment, fostering a culture of accountability, collaboration, and continuous improvement - Train and coach teams to ensure they have the knowledge and resources necessary to be successful Financial Systems: - Support Netsuite rollout activities to Portfolio companies by ensuring data integrity - Conduct situational assessments, identify gaps and opportunities for automation, make recommendations, and direct the implementation of such changes as required to improve financial systems and related processes About you: - A qualified financial accountant (ACCA) with at least a bachelor's degree or above in Accounting, Finance, Economics or similar is essential; CPA preferred - 5+ years of experience in a similar role, including at least 2+ years in team management - Ability to manage risks by ensuring that effective and efficient internal controls are in place without compromising operational efficiency and flexibility - Strong understanding of financial processes, with the ability to navigate and resolve conflicting goals of diverse stakeholders - Extensive knowledge and skill in multiple disciplines to be able to support business integration activities effectively and a capacity to understand and interpret conflicting goals and needs of diverse groups - Ability to manage risks by ensuring that effective and efficient internal controls are in place without compromising operational efficiency and flexibility - Fast learner and adaptable – time management skills and ability to meet deadlines - Working knowledge of Oracle NetSuite ERP (or similar) is considered an asset - Ability to visualize efficient processes and implement them - Excellent organizational skills and time management - Excellent verbal and written communication skills - Advanced knowledge of MS Excel - Expertise in streamlining and implementing efficient financial processes - Prior experience managing a finance team is advantageous - Being fluent in the English language, both written and verbal, is essential  - Must be legally authorized to work in the US For information about Aspire Software, please visit our website at www.aspiresoftware.com We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. #aspiresoftware

• Partner with the CTO, Engineering, Data Science, Product, and cross-functional teams to drive execution across strategic technical initiatives • Lead complex, cross-functional programs spanning product engineering, platform, infrastructure, AI/ML, data science, and customer-facing technical workstreams • Drive technical prioritization by helping teams align on business impact, engineering effort, dependencies, risk, and capacity • Support resource planning and capacity management across teams to ensure focus remains on the highest-impact initiatives • Build and manage integrated program plans across multiple technical teams, including timelines, milestones, dependencies, risks, and owners • Identify and proactively manage cross-team blockers, execution gaps, and delivery risks • Establish and improve operating cadences for planning, prioritization, roadmap reviews, dependency tracking, and status reporting • Create clear visibility for stakeholders into roadmap progress, resource constraints, technical tradeoffs, and delivery confidence • Partner with Engineering and Data Science to improve execution quality, predictability, and cross-functional collaboration • Prepare concise, executive-ready updates and recommendations to support decision-making at the leadership level

• Provide end-to-end program oversight across all product lines • Be the connective tissue between Engineering, Product Management, QA, Support, and Operations • Ensure that programs move on schedule, risks surface early, and stakeholders have clear, consistent visibility • Own the master program schedule across TxOS, TGC, and Cloud Engine product lines • Drive cross-functional program reviews, stand-ups, and milestone checkpoints • Maintain and publish program status dashboards in Jira and Confluence • Identify, track, and mitigate program risks and dependencies across teams • Manage the Product Lifecycle (PLC) gate process • Partner with Engineering leads to ensure sprint commitments roll up accurately to release timelines • Own release readiness: GA checklists, RTM criteria, Beta entry/exit • Facilitate retrospectives and drive action items through to closure • Coordinate with Manufacturing, Support, and Field teams on release readiness and logistics • Drive adoption and compliance with the new Atlassian SDLC toolchain • Produce executive-level program summaries on a weekly cadence • Manage escalation paths and ensure critical blockers reach the right decision-maker fast