The Web 3 is arriving, bringing a new wave of change to the Internet. Matters Lab is committed to building a freer and fairer creator ecosystem in the Web 3 world: one that is in control of data and ownership while realizing the co-creation of content and reaping the rewards of digital assets. We seek a startup operator who will be crucial in guiding our back-end operations and transforming our cross-functional team into a highly efficient and impactful force. In this role, you will support the growth of our team across different regions while also establishing processes and tools that foster a distinctive culture of innovation, collaboration, and high performance at Matters Lab. This is not a typical Operations position, as we operate as a distributed team across various regions, which brings about unique requirements and challenges. Experience working in a startup company Experience with open-source communities/projects

• Own recruiting operations end to end in partnership with hiring managers • Create job descriptions and gather market salary data • Conduct hiring intakes and define interview processes • Post roles and manage applicant pipelines • Screen candidates and coordinate interviews • Facilitate hiring decision meetings • Draft and manage offer letters • Own onboarding from offer acceptance through first 30–90 days • Set up new hires in Rippling • Lead first-day onboarding sessions • Ensure benefits enrollment and access are complete • Conduct regular new-hire check-ins • Serve as front door for employee questions • Maintain salary bands and performance review cycles • Manage benefits programs and renewals • Maintain employee records • Monitor morale, engagement, and retention risk • Manage NDAs, contractor agreements, offer letters, and option grants • Serve as operational contact for employment-related legal matters • Coordinate with external legal counsel • Maintain operational trackers and documentation • Plan and coordinate team offsites • Manage administrative workflows and state renewals • Manage CEO calendar and travel • Support COO scheduling and follow-ups • Coordinate leadership meetings • Support Board and investor materials

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At Crescendo, we're hiring a high-agency operator to join the GTM Strategy & Ops team and help translate top priorities into visible, business-wide impact. As a Senior Analyst, you’ll tackle complex, cross-functional initiatives across the entire Go-To-Market organization, including Sales, Customer Success, Demand Generation, BizTech, and Finance. Reporting to the SVP of GTM Strategy & Ops, you’ll partner directly with GTM leaders to identify growth opportunities, drive initiatives, and accelerate execution across the org. The role demands a combination of strategic thinking, analytical rigor, operational excellence, and strong communication skills, particularly within a fast-paced SaaS or B2B technology environment. Success in this role opens the door to leadership roles within GTM Strategy & Ops, Sales, or Product Management. This is a remote role that requires working West Coast hours. What You’ll Do: - Drive strategic initiatives: Own and execute high-priority GTM initiatives, partnering with functional leaders to support priority projects and accelerate progress where needed. - Serve as a trusted thought partner to GTM executives: Help senior leaders navigate complex issues, structure their thinking, and drive toward clear, high-impact decisions. - Run operational rhythms: Dive into performance trends, pipeline data, Gong calls, and customer journeys to uncover gaps, patterns, and insights that drive better decisions and execution. - Fix and modernize broken processes: Identify outdated or inefficient ways of working across GTM. Propose smarter approaches, pilot improvements (especially with AI) and support scale-up. - Craft executive-ready communications: Help GTM leaders distill and package their strategies into internal narratives and external presentations, including org-wide updates, strategic initiative briefs, board content, and leadership presentations. - Enable cross-functional coordination: Facilitate alignment and collaboration across Sales, Marketing, CS, Support, Ops, and Growth, especially in ambiguous or fast-moving areas. - Drive critical planning activities, including capacity planning, territory design, and goal setting, applying a strong financial lens to all strategic decisions. Qualifications - 5+ years of combined experience in GTM Strategy, Sales Operations, Management Consulting, Product Management, or a similar strategic generalist role, preferably within a SaaS or B2B technology company. - Intimate understanding of recurring revenue business models, the SaaS customer lifecycle, sales cycles, and key drivers of sales success. - Outstanding analytical and modeling skills; with the talent for conducting research, analyzing data, developing hypotheses, and crafting effective, data-driven recommendations. - Deep familiarity with Salesforce (lead flow, reporting, and dashboard creation), adjacent tooling (Gong, Clari, Outreach, etc), and experience with BI Tools (Tableau, Lookr, etc.) - Strong verbal and written communication skills with proven experience presenting to and influencing senior stakeholders and executives. - High sense of ownership, extreme organization, and ability to thrive in a dynamic work environment, comfortable with ambiguity. Requirements - Experience operating in a high-growth tech environment. - Experience creating GTM strategies along with a practical understanding of the technologies and tactics necessary for execution. - Curiosity and enthusiasm for leveraging AI tools to drive efficiency and scale work. - Experience leading a small team or complex project from end-to-end. Benefits - Be part of a people-first, values-driven organization. - Work with innovative global partners and diverse teams. - Remote working arrangements. - Competitive Base Salary. - Generous paid vacation. - Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees. - Training opportunities provided by Crescendo and outside entities. - 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development.

• serve as the operational backbone of our marketing organization • own the rhythm of the business, orchestrating planning, budgeting, and executing global initiatives • partner with the Senior Director to lead marketing strategy sessions • define the Integrated Global Marketing Calendar • manage the OKR reporting framework • support monthly business reviews for metrics and organization budgets • standardize project management processes across the organization • provide high-level Program Management support for strategic initiatives • oversee the creative intake/triage process