Watch Duty

• Create, implement, and manage a comprehensive donor engagement and stewardship strategy. • Build lasting relationships with supporters across all revenue streams (including monthly donors, major donors, foundations, and corporate partners). • Ensure donors feel deeply connected to Watch Duty’s mission, valued for their support, and confident in the impact of their giving. • Actively prospect and cultivate new donors in partnership with the Chief Impact Officer. • Maintain a strong external presence, representing Watch Duty with clarity and credibility in donor-facing settings. • Serve as a primary relationship manager for many donors, building trust-based, long-term partnerships. • Plan and execute donor calls, meetings, briefings, and events. • Adapt donor engagement strategies and communications as disasters emerge and evolve. • Build and maintain scalable donor relations systems and processes that support Watch Duty’s rapid growth.

• Own and run business operations workstreams that are currently slowing execution or requiring frequent SVP involvement. • Turn priorities into clear next steps: who’s doing what, by when, and what “done” looks like. • Track progress, follow up with owners, and surface issues early so projects don’t drift. • Spot repeated friction (confusing handoffs, missing info, unclear ownership) and fix it in a practical way. • Handle or coordinate complex support cases and escalations when they need more context or judgment. • Help the offshore support team succeed by clarifying requirements, tightening handoffs, and removing recurring blockers. • Improve escalation paths so issues reach the right person quickly, with the right details. • Make CRM reporting more reliable and easier for teams to use without extra help. • Set simple standards for data entry so reporting stays accurate. • Work with stakeholders to ensure reports answer real questions and stay current. • Coordinate operational follow-through after deals close (onboarding coordination, procurement steps, internal handoffs). • Navigate B2B procurement platforms as needed and keep requirements from getting stuck. • Coordinate across Commercial, Operations, Finance/Bookkeeping, and Support so customers and internal teams have a smooth experience. • Write and maintain SOPs for repeatable work (simple, usable, and kept up to date). • Improve handoffs so work arrives with the context and materials needed to execute. • Delegate SOP-based tasks to VAs/vendors: train them, set expectations, and do light quality checks. • Provide practical admin support when it meaningfully unblocks work, including: Inbox/email triage, Follow-ups and reminders, Coordinating small but time-sensitive tasks across stakeholders.

• Conduct strategic outbound prospecting into key verticals (e.g., utilities, public safety, telecoms, insurers), surfacing intent signals and account intelligence to prioritize opportunity development. • Rapidly test and iterate messaging across outreach channels to identify patterns of receptivity and vertical-specific friction. • Drive high-quality top-of-funnel activity through email, LinkedIn, and event-based networking with credibility and strategic fluency. • Lead structured discovery conversations to qualify pain points, map stakeholders, and assess GTM fit. • Generate concise pre-call briefs and post-call notes to support seamless handoffs and accelerate multi-touch deal progression. • Capture market insights, common objections, and new product requirements for synthesis with commercial and product teams. • Collaborate directly with the CCO on outbound prioritization, vertical segmentation, and resource allocation decisions.

• Drive demand generation for Watch Duty enterprise level licenses/subscriptions, targeting specific verticals with strong Watch Duty applications. • Build and optimize multi-channel campaigns (email, digital advertising, webinars, events, partnerships) to consistently deliver and nurture a strong enterprise pipeline. • Own list segmentation, CRM hygiene, and lead-nurture workflows to move prospects efficiently through the pipeline. • Develop campaign analytics and reporting to track performance, identify conversion opportunities, and recommend data-driven improvements. • Collaborate closely with the Chief Commercial Officer to refine target customer persona, align messaging, ensure smooth cultivation of prospects, and support growth efforts. • Develop clear, compelling messaging tailored to enterprise verticals, highlighting product value, reliability, and real-world impact. • Create and maintain sales collateral—including one-pagers, case studies, testimonials, pitch decks, price/package overviews, and email sequences—that supports each stage of the buyer journey. • Partner with Chief Commercial Officer and subject-matter experts to ensure all materials are accurate, industry-relevant, and aligned with customer needs and procurement processes. • Support communications elements of Watch Duty’s participation in industry events, webinars, and trade shows to engage decision-makers at fire departments, utility companies, and public safety organizations. • Support additional communications materials across a range of departmental needs, as applicable.