• Manage full-cycle HR functions including onboarding, employee relations, performance management, and offboarding • Serve as a primary point of contact for HR-related inquiries, supporting both English and Spanish-speaking employees • Ensure compliance with federal, state (Texas), and local employment laws and regulations • Partner with leadership to develop and implement HR policies, procedures, and best practices • Manage and maintain the company’s HRIS, ensuring data accuracy, integrity, and confidentiality across all employee records • Oversee employee data entry, updates, audits, and reporting within systems such as Paychex or similar platforms • Generate and analyze HR metrics (headcount, turnover, performance trends) to support leadership decision-making • Identify opportunities to improve HR processes through automation, system enhancements, and operational efficiencies • Act as the internal subject matter expert for HR systems, including troubleshooting and user support • Oversee and/or support end-to-end payroll processing, ensuring accuracy and timeliness for all employees • Coordinate with payroll providers to manage wages, bonuses, deductions, and timekeeping data • Ensure compliance with federal and Texas payroll regulations, including employee classification, overtime, and tax requirements • Review payroll reports, identify discrepancies, and resolve issues proactively • Partner with finance and leadership on compensation tracking, reporting, and workforce planning • Serve as a trusted advisor to both employees and leadership on employee relations matters • Handle employee concerns, complaints, and conflict resolution in a fair, consistent, and timely manner • Conduct internal investigations and provide recommendations based on findings • Coach managers on performance management, disciplinary actions, and effective communication strategies • Promote a positive, inclusive, and high-performing work environment across a diverse, bilingual workforce • Drive initiatives focused on employee engagement, retention, and overall workplace culture • Ensure consistent application of company policies and procedures across all levels of the organization • Oversee onboarding processes to ensure a smooth and professional new hire experience • Maintain and manage HR documentation and compliance records • Assist with benefits administration and employee communications • Support recruiting efforts as needed, including interview coordination and hiring processes

• Serve as the first point of contact for HR-related inquiries from associates and leaders​ • Manage an assigned caseload through the ticketing system, ensuring timely and accurate resolution • Manage caseload to include but not limited to, responding to general inquiries and supporting transactional execution on processes such as preboarding, job and compensation changes, time and attendance, leave of absence, benefits, etc., ensuring that Service Level Agreements (SLAs) and service quality standards are exceeded every time • Resolve Tier 1 cases across all channels using knowledge databases, FAQs, and standard documentation​ • Escalate unresolved or complex cases to Tier 2 and 3 as required • Execute HR transactions in Workday as requested by People Leaders, HR partners, and associates​ • Ensure consistent application of HR policies and procedures​ • Support the creation, maintenance, and continuous improvement of knowledge articles and HR resources​ • Collaborate with internal teams to improve service delivery, efficiency, and accuracy​ • Maintain strict confidentiality and handle sensitive employee information appropriately​

• Manage day-to-day HR operations including onboarding, offboarding, and employee relations • Administer employee benefits programs and support open enrollment processes • Oversee and/or manage day to day LOA and ADA cases • Serve as liaison between clients and benefits vendors, brokers, and carriers • Support Leave of Absence programs (FMLA, ADA, etc.) and ensure compliance with regulations such as the Family and Medical Leave Act and Americans with Disabilities Act • Maintain HRIS systems (e.g., ADP Workforce Now, UKG, Workday) and support payroll processes • Partner with clients to improve HR processes, ensure compliance, and deliver project-based work • Support benefits reconciliations, invoice audits, and vendor billing reviews • Assist with HR audits, reporting, and compliance documentation (ACA, COBRA, etc.) • Develop and update HR policies, SOPs, and employee communications • Track and manage client deliverables, timelines, and project status updates • Provide guidance on employee classification, compensation, and HR best practices • Coordinate with internal and external stakeholders to resolve HR and benefits-related issues • Support HR system implementations, enhancements, and data clean-up efforts • Analyze HR and benefits data to identify trends and provide actionable insights • Ensure accurate documentation and recordkeeping for compliance and audit readiness • Configure, test, and optimize HRIS workflows, integrations, and reporting to improve system efficiency and user experience

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description The West Coast Studio Operations HR team at NBCUniversal is looking for a collaborative, results-driven and innovative HR Manager. This role joins a high-performing team of experienced HR professionals striving to exceed employee expectations and deliver an engaging, respectful and collaborative work environment. We support the West Coast Studio Operations business at NBCU with a rich history in Film & TV as well as industry-leading production services, post production, stages & backlot, special events, facilities team that keeps it all working, and more. In this role, you will be the key HR partner for several functions in the operation of a unique content-creating city. You will help drive HR projects that span: onboarding, rewards and recognition, performance feedback, talent attraction and development, and HR's business impact. Working closely with the Director, HR, this role provides day-to-day support to managers and employees, coaches leaders on people and performance matters, and oversees core HR cycles including performance management, compensation planning, engagement, and development initiatives. The ideal candidate demonstrates solid judgment, clear communication, and the ability to balance multiple stakeholders while fostering a positive, people-centered environment. Responsibilities: - Be a business partner with an HR expertise leading resolution by independently managing employee relations issues for represented and non-represented employees with a proactive, inclusive and fair approach, leveraging experts from our Labor Relations and Employment Law teams as needed. - Deliver consistent, high-quality HR support and ensure alignment across teams. - Be the chief interpreter and implementer for HR policies, practices and procedures for all level of employees, looking to further the mission, values and strategic vision of the business. - Build trusting, supportive relationships with leaders and employees; proactively identify themes and recommend thoughtful, practical solutions. - Be a key contributor in drafting documentation and exercise sound judgment while knowing when to escalate. - Partner with leadership to design and implement action plans that address performance, culture, and operational challenges; use data and insights to proactively identify and solve issues. - Champion both the employee perspective and the company needs to promote a positive, collaborative, respectful, and engaging work environment. - Be a talent magnet, partnering with clients and our internal talent acquisition team, to create innovative and effective recruitment strategies seeking candidates from a diverse background and life experiences, and using exceptional candidate selection skills to build the best team for the organization. - Be a project driver role as needed for strategic HR team projects both local and company-wide, looking to ideate and execute programs that develop and engage our employees throughout their career life-cycle, achieve measurable outcomes, and are executed on time. Qualifications Let's Talk About You... - Executer - You get things done! Using strong business acumen, inciteful analytical skills, and superior process/project management skills you manage through competing priorities even with a matrixed environment - Communicates with ease - You have a way with words; written and verbal - Trusted counselor - You quickly gain trust and respect with anyone you come in contact with and can influence as needed, keeping a client-focused mindset - Coach - You help bring the best potential out of the employees, managers, and partners you work with helping them to continue to develop and create a great place to work with one another - Translator - You have vision - see the "big picture" and be able to boil it down to the appropriate HR and business strategy to make it work - Self-starter - Motivated and can work with minimal guidance, finding the resources to help you out What You Must Have: - Bachelor's degree in Human Resources, Business Administration, Industrial Labor Relations or related field, or equivalent combination of education and work experience - 5+ years of relevant professional level HR experience; if you've worked with Unions, it's a plus! - 2+ years of experience conducting complex employee relations investigations Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $95,000 - $110,000 (bonus eligible) Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.