Role Description As a Dispatch Coordinator you’ll play a critical role in ensuring legal documents are delivered quickly and accurately. This role ensures every job is claimed, dispatched, and completed in a timely manner, while coordinating and communicating frequently with servers and internal partners to keep operations running smoothly. We are looking for someone who thrives within a fast-paced, metrics driven environment. If you love a good challenge and energize others with your enthusiasm to succeed in the goals of the team, we want to hear from you! This position is remote but located in Louisiana. Key Responsibilities - Monitor skye (internal application) task board to identify aging unclaimed jobs. - Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate. - Identify jobs that are unable to be claimed due to missing customer information (i.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched). - Resolve and escalate to teams if needed. - Monitor and report trends in stuck jobs if you see an increase in the same scenarios. - Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to escalate the findings. - Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers. Qualifications - 1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role. - Strong organizational skills with the ability to manage high-volume tasks and shifting priorities. - Excellent verbal and written communication skills. - Ability to analyze information, identify roadblocks, and escalate issues appropriately. - Comfortable navigating digital tools, internal platforms, and map-based systems. - Proven ability to work independently while contributing to team goals. - Reliable, consistent, and able to follow established processes with high accuracy. Benefits - Health, Dental, Vision insurance. - 401(k) with company matching. - Paid time off. - 7 Paid company holidays. - 4 Floating holidays per year. - Life Insurance and AD&D Insurance. - Long Term Disability. - Health Care Reimbursement Flexible Spending Account. - Dependent Care Flexible Spending Account. - EAP (Employee Assistance Program). - Pet Insurance. Pay Range $15.00 - $15.00 per hour Schedule Full-time, Monday through Friday - 8am-5pm CST

Position: Operations Lead (Remote) Location: Remote Whizz is an NYC-based mobility company on a mission to help the fast-growing and underserved segment of gig workers acquire and use expensive electric vehicles to boost their profits when traditional financing is not an option. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers. Operations Lead — Role Overview The Operations Lead is responsible for day-to-day operational performance across all store locations, with a strong focus on mechanics productivity, inventory management, logistics coordination, and cross-functional alignment. This role acts as a central point of coordination between stores, warehouse, logistics, and leadership. Core Responsibilities Mechanics Performance Management Track and analyze daily performance (points, KPIs, efficiency) across all mechanics. Maintain and update performance tracking systems and reports. Follow up directly with underperforming mechanics to identify issues and drive improvement. Provide daily performance summaries and insights to management. Support disciplinary processes (notices, attendance tracking, call-outs, etc.). Assist with scheduling, coverage planning, and cross-location staffing. ⸻ Inventory & Stock Management Own and maintain inventory tracking system for parts and accessories across all locations. Analyze stock levels, usage trends, and forecast demand Initiate and manage transfer requests between warehouse and stores. Prevent stock shortages through proactive planning and communication. Support and oversee inventory counts and audits. ⸻ Logistics & Fulfillment Coordination Plan and coordinate transfers of bikes, batteries, and parts between locations. Work closely with logistics to ensure readiness on both shipping and receiving sides. Monitor bike availability across locations and align supply with demand. Oversee movement of damaged bikes, batteries, and scrap. ⸻ Operations Oversight Communicate daily with store teams to align on priorities and production targets. Assign workload to key locations (especially main warehouse/store with highest mechanic capacity). Monitor repair flow, turnaround time, and operational bottlenecks. Ensure stores are properly equipped to meet demand and avoid lost sales. ⸻ Training & Onboarding Onboard new mechanics on ERP basics and operational workflows. Train store managers on inventory tools and transfer request processes. Provide ongoing support and guidance on systems and procedures. ⸻ Cross-Functional Coordination Act as a bridge between stores, logistics, procurement, legal, and leadership. Resolve operational issues and conflicts in real time. Support escalation handling and critical decision-making. ⸻ Asset Tracking & Reporting Track decommissioned bikes and maintain structured reporting. Monitor fleet health, availability, and repair pipeline. Support leadership with data for operational decisions. ⸻ Account Management (B2B) Manage key B2B client (DutchX) operations end-to-end Coordinate repairs, logistics, and communication with client. Handle escalations and ensure service quality. Align internal teams to support client needs.

• Build and maintain contact forecasts across channels, incorporating seasonality, growth trends, product launches, and marketing initiatives • Translate forecasts into staffing and capacity plans across in-house and BPO teams • Monitor forecast accuracy and adjust assumptions based on performance and new data • Analyze customer support data to identify trends, drivers of volume, and opportunities for efficiency • Build and maintain models (Excel/Google Sheets, SQL, etc.) to support forecasting and operational decision-making • Deliver clear, actionable insights to leadership, highlighting risks, tradeoffs, and recommendations • Support initiatives to improve operational efficiency, including channel strategy, automation (AI), and process improvements • Partner with Product, Marketing, Data, and Operations teams to understand demand drivers and align planning • Establish and support operating cadences (weekly/monthly reviews, forecasting updates, capacity planning discussions) • Identify opportunities to improve agent utilization, reduce cost per contact, and maintain service levels • Support scheduling and real-time operations as needed, with a focus on improving systems rather than owning execution long-term • Collaborate with BPO partners to align on staffing plans and performance expectations • Simplify and improve existing processes to increase transparency and scalability • Identify opportunities for automation as tools and systems evolve • Help shape how customer operations planning evolves over time • Assess current tools and processes, identify opportunities for improvement, and partner cross-functionally to implement new solutions • Support and lead the rollout of new tools (e.g., WFM, reporting, or analytics platforms) to improve visibility and scalability

• Apply engineering principles and data analysis to investigate, analyze, plan, design, develop, implement, test, or evaluate systems, policies, support systems, and management related to RAM. • Review and prepare engineering and technical analyses, reports, change proposals, and other technical documentation. • Contribute to the development of Navy and commercial specifications in relation to RAM development, requirements, and management. • Implement Reliability-Centered Maintenance (RCM) processes in accordance with MIL-STD-3034. • Apply Reliability Block Diagram (RBD) analyses. • Ensure compliance with all relevant security requirements and maintain eligibility for a final U.S. Government security clearance.