Role Description Come and join our rapidly growing Solutions Engineer team! As a Solutions Engineer, you will help qualify and close opportunities with customers and partners and provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations. - Work alongside the sales team to introduce Redpanda to our potential customers. - Lead product and solution briefings, build proof-of-concepts (POC), run live product demos, and prototype Redpanda integrations. - Partner with Redpanda product management, engineering, and support teams to solve customer challenges and improve customer experience. - Identify and address customers' key technical objections and develop the strategies to address those blockers to adoption. Qualifications - 3-8+ years of prior experience leading presentations, collecting requirements, developing solution architectures, and teaching prospective users or project teams how to use software similar to Redpanda. - Comfortable developing/prototyping solutions in many different languages (e.g., Java, Python, Go, and Javascript). - Passion for working on complex technical problems and have a strong understanding of modern infrastructure and streaming technologies (Kafka ecosystem preferred). - Strong ability to build relationships with our partners, customers, and open-source users. - Experience demonstrating technical concepts, including presenting and whiteboarding. - Collaborative spirit and enjoy making sure each team gets customer feedback to provide great customer experience. - Flexibility to travel to meet customers, attend events or conferences or wherever the work takes you. - Comfortable with Linux and Kubernetes. - Proficient with one or more of the following cloud providers: AWS, GCP, and Azure. Requirements - U.S. base salary range for this role is $168,500 - $198,000, not including bonus and/or commission. - Our salary ranges are determined by role, level, and location. - As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. - Your talent partner will share more about the specific salary range for your preferred location during the hiring process. Benefits - Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe. - A culture based on trust, transparency, communication, and kindness.

• Support customer onboarding from first conversation through production deployment • Lead technical discovery, live demos, onsite evaluations, and troubleshooting on factory floors • Identify and evaluate high-impact inspection opportunities for deployment • Execute hands-on installations and troubleshooting with manufacturing teams • Provide field insights and feedback to inform product and deployment strategy • Build and maintain strong relationships with key manufacturing partners in Monterrey

• Serve as a technical consultant and player-coach for the Solution Engineering team • Deliver tailored product demonstrations aligned to customer use cases • Lead technical discovery sessions and own proof-of-value engagements • Assist with deployment planning across various architectures • Coordinate with Customer Success for smooth post-sale onboarding

• Acting as the technical trusted advisor to provide consultative support for organizations evaluating the JumpCloud platform • Providing tailored product demonstrations • Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges • Support direct and partner sales teams with product related questions and skill development • Building relationships with partners through technical enablement and co-selling • Assist prospects with setup and configuration of free trials • Provide technical Q&A to prospects as they progress through trial • Assess prospect readiness to enter a formal sales cycle • Understand implementation best practices to advise on the quickest customer time to value • Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve • Provide evaluation framework for prospects to follow in their POV