Resource Innovations is seeking an Associate HR Planning & People Services Representative to join our growing team in REMOTE. We are looking for a skilled, mission-driven HR professional with strong case management, employee support, and people services experience. The Associate HR Planning & People Services Representative is responsible for providing high-quality, centralized HR support to employees and managers by managing HR inquiries, ensuring timely resolution, and promoting consistent application and publication of HR policies and procedures. This role also supports People Services and Operations and broader HR programs by coordinating activities, maintaining documentation, tracking deliverables, and driving service improvements. The Associate contributes to the employee experience through high-touch support, streamlined processes, and proactive issue resolution. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities: Case Management & Employee Support - Manage and resolve HR tickets/cases within established SLAs using HR case management tools. - Provide first-line support for employees and managers regarding HR policies, procedures, payroll inquiries, benefits questions, leave of absence processes, PTO, employment verification, performance, T&D, recognition, compensation, and other HR functions. - Escalate complex or sensitive cases to appropriate HR COEs or HR Business Partners. - Track, monitor, and close cases with accurate documentation, ensuring compliance and data integrity. - Maintain and update HR knowledge content to support employee self-service. Employee Lifecycle Support - Support employee onboarding and offboarding processes including new hire documentation, background check coordination, Form I-9 completion and employee file setup. - Assist with employment changes such as job changes, compensation updates, address changes, and basic Workday transaction troubleshooting. - Manage queries in line with the HR support model. Leave, Benefits & Payroll Operations Support - Answer employee questions related to benefits, eligibility, open enrollment support, and life event documentation. - Partner with Payroll and OSV (Workday Managed Services) to troubleshoot employee payroll inquiries. - Maintain tracking sheets and logs for recurring HR operational processes. HR Policy, Compliance & People Services - Ensure consistent application of HR policies across the organization. - Support compliance activities including I-9 audits, policy acknowledgments, and annual compliance requirements. - Maintain service delivery process documentation and recommend improvements. - Assist in maintaining the HR People services SOP library and updating workflows as needed. - Draft and formalize policy, guides and FAQs as part of ServiceNow delivery and Workday Help. Project & Program Support - Assist with planning, coordination, and execution of HR programs. - Track deliverables, milestones, and documentation for HR initiatives. - Support change management activities and communications. - Other duties as assigned.

Resource Innovations is seeking an Associate HR Planning & People Services Representative to join our growing team in REMOTE. We are looking for a skilled, mission-driven HR professional with strong case management, employee support, and people services experience. The Associate HR Planning & People Services Representative is responsible for providing high-quality, centralized HR support to employees and managers by managing HR inquiries, ensuring timely resolution, and promoting consistent application and publication of HR policies and procedures. This role also supports People Services and Operations and broader HR programs by coordinating activities, maintaining documentation, tracking deliverables, and driving service improvements. The Associate contributes to the employee experience through high-touch support, streamlined processes, and proactive issue resolution. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities: Case Management & Employee Support - Manage and resolve HR tickets/cases within established SLAs using HR case management tools. - Provide first-line support for employees and managers regarding HR policies, procedures, payroll inquiries, benefits questions, leave of absence processes, PTO, employment verification, performance, T&D, recognition, compensation, and other HR functions. - Escalate complex or sensitive cases to appropriate HR COEs or HR Business Partners. - Track, monitor, and close cases with accurate documentation, ensuring compliance and data integrity. - Maintain and update HR knowledge content to support employee self-service. Employee Lifecycle Support - Support employee onboarding and offboarding processes including new hire documentation, background check coordination, Form I-9 completion and employee file setup. - Assist with employment changes such as job changes, compensation updates, address changes, and basic Workday transaction troubleshooting. - Manage queries in line with the HR support model. Leave, Benefits & Payroll Operations Support - Answer employee questions related to benefits, eligibility, open enrollment support, and life event documentation. - Partner with Payroll and OSV (Workday Managed Services) to troubleshoot employee payroll inquiries. - Maintain tracking sheets and logs for recurring HR operational processes. HR Policy, Compliance & People Services - Ensure consistent application of HR policies across the organization. - Support compliance activities including I-9 audits, policy acknowledgments, and annual compliance requirements. - Maintain service delivery process documentation and recommend improvements. - Assist in maintaining the HR People services SOP library and updating workflows as needed. - Draft and formalize policy, guides and FAQs as part of ServiceNow delivery and Workday Help. Project & Program Support - Assist with planning, coordination, and execution of HR programs. - Track deliverables, milestones, and documentation for HR initiatives. - Support change management activities and communications. - Other duties as assigned.

Resource Innovations is seeking an Associate HR Planning & People Services Representative to join our growing team in REMOTE. We are looking for a skilled, mission-driven HR professional with strong case management, employee support, and people services experience. The Associate HR Planning & People Services Representative is responsible for providing high-quality, centralized HR support to employees and managers by managing HR inquiries, ensuring timely resolution, and promoting consistent application and publication of HR policies and procedures. This role also supports People Services and Operations and broader HR programs by coordinating activities, maintaining documentation, tracking deliverables, and driving service improvements. The Associate contributes to the employee experience through high-touch support, streamlined processes, and proactive issue resolution. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities: Case Management & Employee Support - Manage and resolve HR tickets/cases within established SLAs using HR case management tools. - Provide first-line support for employees and managers regarding HR policies, procedures, payroll inquiries, benefits questions, leave of absence processes, PTO, employment verification, performance, T&D, recognition, compensation, and other HR functions. - Escalate complex or sensitive cases to appropriate HR COEs or HR Business Partners. - Track, monitor, and close cases with accurate documentation, ensuring compliance and data integrity. - Maintain and update HR knowledge content to support employee self-service. Employee Lifecycle Support - Support employee onboarding and offboarding processes including new hire documentation, background check coordination, Form I-9 completion and employee file setup. - Assist with employment changes such as job changes, compensation updates, address changes, and basic Workday transaction troubleshooting. - Manage queries in line with the HR support model. Leave, Benefits & Payroll Operations Support - Answer employee questions related to benefits, eligibility, open enrollment support, and life event documentation. - Partner with Payroll and OSV (Workday Managed Services) to troubleshoot employee payroll inquiries. - Maintain tracking sheets and logs for recurring HR operational processes. HR Policy, Compliance & People Services - Ensure consistent application of HR policies across the organization. - Support compliance activities including I-9 audits, policy acknowledgments, and annual compliance requirements. - Maintain service delivery process documentation and recommend improvements. - Assist in maintaining the HR People services SOP library and updating workflows as needed. - Draft and formalize policy, guides and FAQs as part of ServiceNow delivery and Workday Help. Project & Program Support - Assist with planning, coordination, and execution of HR programs. - Track deliverables, milestones, and documentation for HR initiatives. - Support change management activities and communications. - Other duties as assigned.

Purpose in Every Position Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere. Where Your Work Moves the Needle. At Pebl, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work. What Makes You a Great Fit As a HR Specialist at Pebl, you will play a vital role on our operations team, helping ensure a positive and seamless experience for both our customers and supported employees. You will engage directly with customers to address inquiries and resolve issues efficiently through a customer-first approach. This role requires a high level of empathy, strong problem-solving skills, and exceptional attention to detail, along with the ability to collaborate effectively with internal teams to consistently meet and exceed customer expectations. This is a 6 month fixed-term contractor position. How You’ll Make an Impact: - Customer Engagement: - Serve as the first point of contact for customers and supported employees, responding to inquiries via phone, email, and chat in a timely, professional manner while adhering to established SLAs - Provide accurate and relevant information regarding services, processes, and solutions, ensuring that every interaction is aligned with our customer-first approach. - Resolve customer issues and challenges promptly, escalating to the appropriate internal teams as needed while maintaining ownership of the resolution process. - Customer Satisfaction: - Monitor and maintain customer satisfaction metrics, proactively working to maintain or improve scores through exceptional service and effective issue resolution. - Continuously strive to enhance the customer experience by identifying areas for improvement and suggesting initiatives. Let’s Connect If You Have: - Proven experience in customer service, preferably in a B2B or SaaS environment. - Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically. - Ability to build rapport quickly and manage customer relationships with professionalism and care. - Strong problem-solving skills with the ability to think critically and find effective solutions in high-pressure situations. - Familiarity with CRM tools and customer support software (e.g., DevRev, Superblocks, Airtable, etc.) is a plus. - Strong attention to detail and a passion for delivering outstanding customer experiences. - Ability to work independently and as part of a collaborative team. - A positive, can-do attitude with a commitment to maintaining high levels of customer satisfaction. Preferred Skills: - Experience working with global customers and understanding of international business practices and cultural differences. - Knowledge of Pebl's services or a willingness to learn. - Familiarity with customer satisfaction metrics and metrics-driven performance tracking Pebl is an Equal Opportunity Employer. We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.