Resource Innovations is seeking an Associate HR Planning & People Services Representative to join our growing team in REMOTE. We are looking for a skilled, mission-driven HR professional with strong case management, employee support, and people services experience. The Associate HR Planning & People Services Representative is responsible for providing high-quality, centralized HR support to employees and managers by managing HR inquiries, ensuring timely resolution, and promoting consistent application and publication of HR policies and procedures. This role also supports People Services and Operations and broader HR programs by coordinating activities, maintaining documentation, tracking deliverables, and driving service improvements. The Associate contributes to the employee experience through high-touch support, streamlined processes, and proactive issue resolution. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities: Case Management & Employee Support - Manage and resolve HR tickets/cases within established SLAs using HR case management tools. - Provide first-line support for employees and managers regarding HR policies, procedures, payroll inquiries, benefits questions, leave of absence processes, PTO, employment verification, performance, T&D, recognition, compensation, and other HR functions. - Escalate complex or sensitive cases to appropriate HR COEs or HR Business Partners. - Track, monitor, and close cases with accurate documentation, ensuring compliance and data integrity. - Maintain and update HR knowledge content to support employee self-service. Employee Lifecycle Support - Support employee onboarding and offboarding processes including new hire documentation, background check coordination, Form I-9 completion and employee file setup. - Assist with employment changes such as job changes, compensation updates, address changes, and basic Workday transaction troubleshooting. - Manage queries in line with the HR support model. Leave, Benefits & Payroll Operations Support - Answer employee questions related to benefits, eligibility, open enrollment support, and life event documentation. - Partner with Payroll and OSV (Workday Managed Services) to troubleshoot employee payroll inquiries. - Maintain tracking sheets and logs for recurring HR operational processes. HR Policy, Compliance & People Services - Ensure consistent application of HR policies across the organization. - Support compliance activities including I-9 audits, policy acknowledgments, and annual compliance requirements. - Maintain service delivery process documentation and recommend improvements. - Assist in maintaining the HR People services SOP library and updating workflows as needed. - Draft and formalize policy, guides and FAQs as part of ServiceNow delivery and Workday Help. Project & Program Support - Assist with planning, coordination, and execution of HR programs. - Track deliverables, milestones, and documentation for HR initiatives. - Support change management activities and communications. - Other duties as assigned.

Resource Innovations is seeking an Associate HR Planning & People Services Representative to join our growing team in REMOTE. We are looking for a skilled, mission-driven HR professional with strong case management, employee support, and people services experience. The Associate HR Planning & People Services Representative is responsible for providing high-quality, centralized HR support to employees and managers by managing HR inquiries, ensuring timely resolution, and promoting consistent application and publication of HR policies and procedures. This role also supports People Services and Operations and broader HR programs by coordinating activities, maintaining documentation, tracking deliverables, and driving service improvements. The Associate contributes to the employee experience through high-touch support, streamlined processes, and proactive issue resolution. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities: Case Management & Employee Support - Manage and resolve HR tickets/cases within established SLAs using HR case management tools. - Provide first-line support for employees and managers regarding HR policies, procedures, payroll inquiries, benefits questions, leave of absence processes, PTO, employment verification, performance, T&D, recognition, compensation, and other HR functions. - Escalate complex or sensitive cases to appropriate HR COEs or HR Business Partners. - Track, monitor, and close cases with accurate documentation, ensuring compliance and data integrity. - Maintain and update HR knowledge content to support employee self-service. Employee Lifecycle Support - Support employee onboarding and offboarding processes including new hire documentation, background check coordination, Form I-9 completion and employee file setup. - Assist with employment changes such as job changes, compensation updates, address changes, and basic Workday transaction troubleshooting. - Manage queries in line with the HR support model. Leave, Benefits & Payroll Operations Support - Answer employee questions related to benefits, eligibility, open enrollment support, and life event documentation. - Partner with Payroll and OSV (Workday Managed Services) to troubleshoot employee payroll inquiries. - Maintain tracking sheets and logs for recurring HR operational processes. HR Policy, Compliance & People Services - Ensure consistent application of HR policies across the organization. - Support compliance activities including I-9 audits, policy acknowledgments, and annual compliance requirements. - Maintain service delivery process documentation and recommend improvements. - Assist in maintaining the HR People services SOP library and updating workflows as needed. - Draft and formalize policy, guides and FAQs as part of ServiceNow delivery and Workday Help. Project & Program Support - Assist with planning, coordination, and execution of HR programs. - Track deliverables, milestones, and documentation for HR initiatives. - Support change management activities and communications. - Other duties as assigned.

Purpose in Every Position Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere. Where Your Work Moves the Needle. At Pebl, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work. What Makes You a Great Fit As a HR Specialist at Pebl, you will play a vital role on our operations team, helping ensure a positive and seamless experience for both our customers and supported employees. You will engage directly with customers to address inquiries and resolve issues efficiently through a customer-first approach. This role requires a high level of empathy, strong problem-solving skills, and exceptional attention to detail, along with the ability to collaborate effectively with internal teams to consistently meet and exceed customer expectations. This is a 6 month fixed-term contractor position. How You’ll Make an Impact: - Customer Engagement: - Serve as the first point of contact for customers and supported employees, responding to inquiries via phone, email, and chat in a timely, professional manner while adhering to established SLAs - Provide accurate and relevant information regarding services, processes, and solutions, ensuring that every interaction is aligned with our customer-first approach. - Resolve customer issues and challenges promptly, escalating to the appropriate internal teams as needed while maintaining ownership of the resolution process. - Customer Satisfaction: - Monitor and maintain customer satisfaction metrics, proactively working to maintain or improve scores through exceptional service and effective issue resolution. - Continuously strive to enhance the customer experience by identifying areas for improvement and suggesting initiatives. Let’s Connect If You Have: - Proven experience in customer service, preferably in a B2B or SaaS environment. - Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically. - Ability to build rapport quickly and manage customer relationships with professionalism and care. - Strong problem-solving skills with the ability to think critically and find effective solutions in high-pressure situations. - Familiarity with CRM tools and customer support software (e.g., DevRev, Superblocks, Airtable, etc.) is a plus. - Strong attention to detail and a passion for delivering outstanding customer experiences. - Ability to work independently and as part of a collaborative team. - A positive, can-do attitude with a commitment to maintaining high levels of customer satisfaction. Preferred Skills: - Experience working with global customers and understanding of international business practices and cultural differences. - Knowledge of Pebl's services or a willingness to learn. - Familiarity with customer satisfaction metrics and metrics-driven performance tracking Pebl is an Equal Opportunity Employer. We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.

Job Summary: We are looking for an HRIS Specialist II to join our People and Culture (P&C) team. The HRIS Specialist performs a variety of Human Resource Information System (HRIS) functions including ensuring data governance and the processing and reporting of human resource data. Handles problems and non-routine situations by determining the approach or action to take and interprets guidelines, policies, and practices. Provides system configuration, support and data analysis to meet the needs of the People and Culture department and users of the HRIS. Responsibilities: - Configure business processes across multiple Workday functional areas including condition rules, validations, routing, approvals and notifications. - Configure and support core and advanced compensation, benefits, and payroll processes, including annual merit and open enrollment events, compensation and benefit plans, eligibility and validation rules, and payroll earnings, deductions, and calculations. - Configure and support Workday Learning and Talent, including course and trainer management, skills and experience and talent management. - Configure and support Workday Recruiting, including requisitions, candidate management, business process workflows, and reporting. - Build reports and dashboards using Workday reporting and calculated fields. Gather and present data for analysis. - Use EIBs for data loads, mass updates and corrections. - Conduct regular audits and data analysis on HRIS data, and system clean-up to ensure data governance across all functional areas. - Provide training and ongoing support to P&C team members and end-users on system functionality and best practices. Create and maintain job aids and user communications. - Identify opportunities to streamline HRIS processes, improve the user experience, and increase user adoption. - Participate in system testing, upgrades, and enhancement rollouts. - Contribute to special projects as assigned. - Other duties as assigned. Qualifications: - Bachelor's Degree or its International Equivalent in Computer Science, Business Administration, Human Resource Management or Related Field, or equivalent combination of relevant education and/or experience. - 5-8 years of HRIS experience specifically within Workday. - Hands-on experience within Workday including HCM, Benefits, Payroll, Compensation, Recruiting, Learning, and Talent required. - Strong understanding of Workday supervisory orgs, position management, benefit plans, job profile and compensation structures is required. - Strong understanding of Workday dashboards, and advanced and matrix reporting including calculated fields. - Strong Excel skills and comfort working with large amounts of data, including data visualization and analysis. - Working knowledge of principles, practices and standards of human resource administration working with a global dispersed team across many geographies. - Experience working in a non-governmental organization (NGO) or non-profit preferred. - French proficiency required. - This position is fully remote, but prioritizing candidates based in the Eastern Time Zone. - Analytical, detail-oriented, and problem-solving mindset. - Collaborative approach with a strong customer-service orientation. - Excellent written and verbal communication skills. - Ability to handle confidential data with discretion. Management & Supervision - Provide suggestions on business and operational decisions that affect the department. - Set own goals and determine how to accomplish results. - Typically reports to a manager or Director. Typical Physical Demands & Technology: - Typical office environment with the ability to spend long hours looking at a computer screen and doing repetitive work on a keyboard, and ability to sit and stand for extended periods of time. - Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Teams/Zoom), and standard office equipment. Travel: - Less than 5% The expected US Based hiring salary range for this role is listed below. Candidates FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget. Base salary is only one component of our offer. FHI 360 contributes 7% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule. US Based Hiring Salary Range: USD 80,000 - 110,000 annually This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law. Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks. FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email CareerCenterSupport@fhi360.org. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself. Please click here to continue searching FHI 360's Career Portal.