Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Ensures appropriate use of hospital resources by reviewing all patients admitted to the hospital and evaluating appropriateness of admission using approved criteria. Ensures appropriate patient class assignment (inpatient, outpatient) to ensure compliance with third party payer requirements. Job Duties - Acts as a resource and educates on the appropriate level of care assignment, patient class, and utilization management-related work. - Provides timely, accurate, and thorough clinical reviews to assist in the patient class decision-making process. - Develops and implements methods, policies, and procedures to improve departmental efficiency and overall effectiveness. - Partners with unit-based care managers to ensure appropriate exchange of information regarding patient financial status, diagnosis, and discharge needs. - Works closely with precert/preservices, appeals, patient access, billing, coding, and finance to complete all reviews thoroughly and accurately. - Completes clinical review and assesses the appropriateness of admission through the evaluation of evidence-based criteria. - Works collaboratively with management, peers, and other colleagues outside of the department to facilitate appropriate patient class assignment, assist in problem-solving with complex cases, and help investigate cases to maximize reimbursement. - Performs patient class change process in a timely and efficient manner at the direction of the physician advisor, attending provider, and/or in conjunction with the appropriate payer. - Documents authorizations and downgrades according to departmental policy and procedure. - Participates in the Performance Improvement process including assessment, implementation, and evaluation of new/updated processes to ensure goals are met each FY, as well as all procedures are streamlined for effectiveness and efficiency. Minimum Qualifications - Specialized Diploma in nursing - 2 years of previous utilization review experience. and - 2 years Knowledge of utilization management as it relates to third party payers. - Ability to maintain the strictest adherence to HIPAA while maintaining confidentiality of all PHI. - Ability to work in a team environment demonstrating flexibility to work toward common goals based around prioritized needs. - Ability to be attentive to detail and maintain a positive attitude. - Ability to complete work assignments accurately and in a timely manner while managing multiple responsibilities and prioritizing all tasks effectively. - Demonstrates proficiency with all work queue processes. - Knowledge of evidence-based clinical decision support criteria. - RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire Preferred Qualifications - Bachelor’s Degree In nursing - Knowledge of evidence-based criteria such as InterQual criteria and/or MCG criteria. - ACM - Accredited Case Manager ACMA - State of Pennsylvania Upon Hire and - CCM - Certified Case Manager CCMC - State of Pennsylvania Upon Hire and - CMCN - Certified Managed Care Nurse ABMCN - State of Pennsylvania Upon Hire Physical Demands Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. https://youtu.be/GD67a9hIXUY Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes. Work Shift: Day Shift Address: 1200 S Cedar Crest Blvd Primary Location: REMOTE IN PENNSYLVANIA Position Type: Remote Union: Not Applicable Work Schedule: Monday-Friday 8:00am-4:30pm (with weekend and holiday rotation) Department: 1004-09392 Utilization Management

• Responsible for interviewing, hiring, and onboarding new team members. • Clearly communicate job expectations to team members, and ensure they receive adequate training, and demonstrate competency in their respective roles. • Oversee and proactively guide each team member's performance, focusing on quality, productivity, and alignment with Included Health's core values. • Facilitate regularly scheduled 1:1s with team members, including mid and annual review meetings. • Accountable for meeting team objectives, goals, and service standards. • Monitor workflow performance to ensure the team is meeting clinician and patient needs. • Serve as an escalation point for workflow questions/clarifications and complex cases. • Foster a culture of accountability, continuous learning, and professional growth within the team. • Drive team engagement and retention. • Review and adjust daily staffing levels and assignments based on workload.

Overview This role is responsible for leading, developing, and implementing the environmental, health and safety strategy for the Bread, Dough and Specialty Business Unit within Marzetti. The Sr. Health and Safety Manager will ensure compliance with all applicable laws and corporate standards while driving a proactive safety culture. This role will partner with plant managers, supply chain leaders, and corporate EHS to reduce risk, enhance employee wellbeing and promote continuous improvement in environmental, health and safety. In addition, this role will serve as the subject matter expert for the company wide Process Safety Management (PSM) program. Responsible for the overall direction, coordination, and results of the enterprise safety and physical security function. Directly or indirectly manages local EHS&S staff at their facilities. Supervisory responsibilities include interviewing, training, scheduling, appraising, and investigating incidents; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints/grievances, resolving problems, and interpreting policies. ****This is a remote role with a preference of candidates who live in or near Altoona, Iowa, Horse Cave, Kentucky, or Columbus, Ohio. While this is a remote role candidates should be based near a major airport for ease of travel. Responsibilities - Develop and execute the business unites Health and Safety strategy in alignment with corporate EHS goals. - Lead implementation of risk-based safety management systems, audits, and performance tracking tools. - Ensures compliance with federal, state, and local occupational health and safety standards. - Manage incident investigations and root cause analysis, ensuring timely corrective and preventative actions. - Coaches, guides, and mentors EHS&S site staff under direct or indirect reporting models. - Support teams in achieving continuous improvement in safety performance metrics, both leading and lagging. - Develop and deliver effective health and safety training for all levels of the organization. - Act to recognize and reward proactive safety performance and improvement initiatives. - Serves as a primary EHS&S department contact with FM Global, private security firms, U.S. Department of Labor, and similar safety and security-related parties. - Partners with Marzetti management teams regarding compliance and policy matters. - Performs routine inspections and assessments for continuous improvement. - Partners with sites to prepare for and host third parties during their EHS&S audits of Marzetti operations. May provide onsite support as necessary during audits. - Provides governance over workers’ compensation claims processes including, but not limited to, program management, collaborating on case management, and record retention across the business unit. - Assists in the onboarding of new EHS&S staff members, new leaders, and other individuals. - Ensures accurate OSHA Recordkeeping and proper worker’s compensation documentation across the Business Unit, including occupational noise exposure. - Maintains and produces accurate safety and security metrics reports for internal and external purposes. - Maintains close working relationships with other functional staff to foster a zero-harm mindset, including operations, human resources supply chain, engineering, maintenance, operational excellence, quality, and sanitation. Responds to deviations from standards immediately. - Provides analysis of trends and costs associated with safety and security oversight, along with budgetary input. - Manages physical security standards and programs including access control systems, cameras, fencing, guard stations, lobby check in and alarm systems. - Provides interim site-level EHS&S support when necessary (ex. Vacancies, PTO, etc.) - Performs other duties/responsibilities as assigned by management, including EHS&S tasks outside of safety and security duties. - Maintains the corporate process safety management (PSM) program by ensuring compliance dates are met, auditing recordkeeping, and ensuring corrective actions are implemented. #TMZ23 Qualifications - Bachelor’s degree in a related field is preferred, with five (5) years of experience in occupational safety and physical security profession necessary. - 5+ years’ experience leading safety and security efforts across multiple industrial sites. - Demonstrated project management experience, preferably in manufacturing environments. - Experience leading others preferred. - 2+ years’ experience developing the safety and security strategic plan for a company, business unit, or function. - 2+ years’ experience working in a process safety management (PSM) environment, preferably anhydrous ammonia refrigeration systems. - Strong people skills and self-motivation. - Bias for action and continuous improvement. - Demonstrated ability to drive the EHS programs forward and engage associates within all levels of the organization across multiple industrial locations in various U.S. states. - Excellent organizational skills. - Experience with safety, security, OSHA, and worker’s compensation administration in a manufacturing environment, preferably within the food industry. - Ability and desire to travel to business unit facilities and other locations. Working Conditions/Environment - Works in office, R&D, and manufacturing environments where the Team Member is regularly required to speak, read, and comprehend, stand, walk, reach, lift, grasp, climb, and bend while working in a fast-paced production environment. - May be required to work overtime and/or weekends as needed. - The employee is regularly exposed to heat, fumes, odors, dust, oil, slippery floors, moving parts/equipment and non-toxic industrial waste and scrap. - Slip-resistant steel-toed shoes, earplugs, safety glasses, hairnets, beard nets (if facial hair exists) are required to be worn/used in accordance with company GMP and Safety standards. Condition of these items must be inspected by employee daily and be replaced when no longer providing the optimal protection of the Team Member or food safety.

- We’re on a mission to make payments safer and simpler—empowering customers to transact with confidence while staying ahead of fraud. We move quickly, take ownership, and use data to solve complex problems at scale. - This role requires hands-on expertise in fraud investigations, dispute operations, and transaction monitoring. You’ll use data to identify risks, make decisions, and improve processes in a fast-paced environment. - Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office Start your adventure with Zip As a Manager, Fraud & Dispute Operations, you will lead and scale fraud and dispute operations, ensuring we protect our customers while delivering a seamless experience. You’ll use data and insights to drive decision-making, improve operational efficiency, and evolve processes to stay ahead of emerging fraud risks in a fast-paced environment. You’ll be part of a team focused on delivering seamless, high-quality support experiences that build trust and loyalty at every touchpoint. Working closely with Fraud Strategy, Compliance, Risk, and Customer Experience teams, you’ll help shape how we serve customers—driving fast, efficient, and customer-centric solutions while continuously improving our operations. Interesting problems you’ll get to solve - Lead a high-performing Fraud and Disputes Operations team, delivering impactful outcomes that protect customers and the business - Own the end-to-end fraud and dispute operations function, shaping how we scale efficiently while maintaining strong risk controls - Build and evolve operational processes that reduce friction, improve speed, and leverage automation to create best-in-class experiences - Drive fraud prevention strategies by uncovering insights from transaction data, customer behavior, and emerging fraud trends - Oversee complex, high-risk escalations including merchant due diligence, transaction monitoring alerts, and regulatory reporting decisions - Partner cross-functionally with teams across Fraud Strategy, Compliance, Risk, and Customer Experience to deliver seamless, customer-first solutions - Champion improvements to the customer journey by identifying key pain points in fraud and dispute interactions and implementing meaningful change - Develop and inspire a team of investigators through coaching, mentorship, and a strong focus on growth and performance - Identify opportunities to innovate and streamline operations, helping us stay ahead of evolving fraud risks while scaling sustainably - Influence strategic decision-making by delivering clear insights and recommendations based on fraud trends and operational performance What you’ll bring to the team - 5+ years of experience in fraud investigations, dispute operations, or risk management within fintech, BNPL, banking, or payments environments - 2+ years of people leadership experience, managing investigators or operations teams in a high-volume, SLA-driven environment - Proven experience overseeing fraud and dispute operations, including case management, escalations, and end-to-end resolution workflows - Hands-on expertise with transaction monitoring systems, fraud detection tools, and case management platforms (e.g., alerts review, investigation tooling) - Experience reviewing high-risk activity, including merchant due diligence, escalation handling, and decisioning on suspicious transactions and SAR submissions - Strong analytical capability, with experience interpreting transaction data, identifying fraud patterns, and translating insights into operational improvements - Demonstrated ability to drive operational excellence, including improving workflows, reducing manual effort, and scaling processes through automation or tooling enhancements - Working knowledge of regulatory requirements related to fraud, KYC/KYB, PCI-DSS, and financial crime reporting obligations - Bring a strong focus on leveraging AI and automation to scale Fraud Operations, including identifying opportunities to reduce manual workload, enhance decisioning through data-driven models, and pilot agentic/AI-enabled workflows to improve efficiency, accuracy, and loss control. - Experience partnering cross-functionally with teams such as Fraud Strategy, Compliance, Risk, and Customer Experience to deliver process and policy improvements - Bachelor’s degree in Finance, Business, Criminal Justice, or a related field (or equivalent practical experience) - Clear alignment with Zip’s core values What you’ll get in return Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back. We think these are just some of the best things about being a Zipster. We will also offer you: - Flexible working culture - Incentive programs - Unlimited PTO - Generous paid parental leave - Leading family support policies - Company-sponsored 401k match - Learning and wellness subscription stipend - Beautiful Union Square office with a casual dress code - Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations. The annual base Pay Range for this position is $91,000- $114,000. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits. *Please note that visa sponsorship is not available for this position. If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Be a part of a team that reflects the diversity of our customers We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique. Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience. And finally…get to know us Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products. Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do. I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. Zip participates in the federal government’s E-Verify program. #LI-Remote Before you apply, give Zip a try -> rebrand.ly/check-zip-out