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Manager, Virtual Clinical Support – RN
Location
United States
Posted
59 days ago
Salary
$94.1K - $122.3K / year
Seniority
Senior
Job Description
Manager, Virtual Clinical Support – RN
Included Health
• Responsible for interviewing, hiring, and onboarding new team members. • Clearly communicate job expectations to team members, and ensure they receive adequate training, and demonstrate competency in their respective roles. • Oversee and proactively guide each team member's performance, focusing on quality, productivity, and alignment with Included Health's core values. • Facilitate regularly scheduled 1:1s with team members, including mid and annual review meetings. • Accountable for meeting team objectives, goals, and service standards. • Monitor workflow performance to ensure the team is meeting clinician and patient needs. • Serve as an escalation point for workflow questions/clarifications and complex cases. • Foster a culture of accountability, continuous learning, and professional growth within the team. • Drive team engagement and retention. • Review and adjust daily staffing levels and assignments based on workload.
Job Requirements
- Bachelor of Science in Nursing
- Registered Nurse, in good standing with current state of licensure.
- 5+ years of clinical experience. (Previous experience in primary or ambulatory care setting and telehealth experience strongly preferred).
- 2+ years of people management experience in a clinical setting.
Benefits
- Remote-first culture
- 401(k) savings plan through Fidelity
- Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
- Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
- Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
- 12 weeks of 100% Paid Parental leave
- Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
- Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
- 11 Holidays Paid with one Floating Paid Holiday
- Work-From-Home reimbursement to support team collaboration and effective home office work
- 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations
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