• Investigate, troubleshoot, debug, and resolve the organization's technical issues, serving as an escalation point across the Customer Engineering and Support organizations. • Partner closely with Support, Product, and Engineering teams to diagnose and resolve technical issues while maintaining a deep understanding of platform architecture and behavior. • Build and maintain scripts to automate troubleshooting workflows using SQL, PowerShell, or equivalent scripting languages, reducing manual effort and improving resolution speed. • Triage and resolve complex data issues, constructing detailed reports using SQL tables, queries, functions, and stored procedures. • Develop and maintain expert-level knowledge of all Degreed platform features, configurations, APIs, integrations, jobs, and architecture — staying current as the product evolves. • Handle client production data with extraordinary care, rigor, and awareness of data privacy standards and procedures. • Communicate findings, root causes, and solutions clearly to both technical and non-technical audiences, including clients and internal stakeholders.

ALTEN México es una empresa líder en ingeniería que proporciona soluciones innovadoras y eficientes en proyectos de tecnología y desarrollo de productos. Nuestra empresa está compuesta por más de 700 profesionales comprometidos en brindar servicios a diversas industrias, incluyendo sector automotriz, energético, aeronáutico, banca y seguros, telecomunicaciones y multimedia, así como ferroviaria. En ALTEN México, valoramos el talento y estamos buscando a un Functional Modeling Engineer - Mid para unirse a nuestro equipo. Como Functional Modeling Engineer - Mid serás parte del equipo de Validación (HiL/MiL/SiL), y serás responsable de diseñar, desarrollar e implementar sistemas embebidos, dispositivos mecatrónicos y soluciones de software que lleven nuestros productos más allá de sus límites actuales. Responsabilidades: - Diseñar y desarrollar circuitos y sistemas electrónicos, incluyendo circuitos analógicos y digitales, microcontroladores, e interfaces con sensores y actuadores. - Seleccionar y evaluar componentes electrónicos, asegurando un desempeño óptimo y alta confiabilidad. - Desarrollar y probar prototipos, iterando los diseños con base en el desempeño y los requerimientos funcionales. - Colaborar con ingenieros de software para asegurar una integración fluida entre hardware y software. - Diseñar e implementar sistemas mecatrónicos, integrando componentes mecánicos, eléctricos y de software. - Desarrollar algoritmos de control para control de movimiento, control por retroalimentación y otras funciones mecatrónicas. - Analizar datos provenientes de sensores y actuadores para optimizar el desempeño y la funcionalidad del sistema. - Diagnosticar y resolver problemas técnicos relacionados con sistemas mecatrónicos. - Desarrollar aplicaciones de software embebido utilizando Python y C++. - Utilizar Python para prototipado rápido, automatización (scripting) y análisis de datos, y C++ para aplicaciones críticas en desempeño y para interacción de bajo nivel con el hardware. - Escribir código eficiente y robusto para aplicaciones en tiempo real, considerando restricciones de recursos y optimización del desempeño. - Colaborar con ingenieros de software para garantizar una integración efectiva entre software y hardware. - Desarrollar y ejecutar planes de prueba para circuitos electrónicos, sistemas mecatrónicos y software embebido. - Realizar pruebas y validaciones exhaustivas para asegurar la calidad, confiabilidad y seguridad de los productos. - Elaborar documentación técnica para circuitos electrónicos, sistemas mecatrónicos y aplicaciones de software. - Comunicar información técnica de manera clara y efectiva a colegas, partes interesadas y clientes.

Title: Risk Engineer Location: Perth Australia Job Description: Primary Details Time Type: Full time Worker Type: Employee - Location: Perth, WA - Type- Permanent, full time - Hybrid working, happy to talk flexible working The Opportunity As a member of our Risk Solutions team at QBE, based in Perth, you'll contribute to the delivery of industry-leading risk management services. Crafting insurer property risk reports and offering innovative risk mitigation solutions to our esteemed customers will be at the heart of your responsibilities. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role: As a Risk Engineer, you will be providing Risk Management Services (RMS) that support effective underwriting decisions and offer customers advice on risk mitigation to minimise the frequency and exposure of potential losses, thereby improving the overall quality of the risk. Services include performing property and liability risk engineering site assessments and producing technical reports to identify exposures. The assessments will provide best practice risk mitigation solutions to customers. Responsibilities include: - Conduct comprehensive on-site and virtual surveys to identify exposure to property damage and business interruption, providing detailed risk information to underwriters and risk mitigation advice to customers. - Complete thorough desktop and technical reviews, providing risk quality information to underwriters in addition to responding to technical queries. - Contribute to risk management insights and training sessions provided to QBE colleagues, customers, and brokers through advice, fact sheets, in-person training, webinars, etc. - Collaborate with the QBE team of risk engineers, underwriters, and external service providers, ensuring awareness of emerging risks and mitigation strategies - Support the delivery of operational plans and risk management services (RMS) within agreed service levels. - Plan and manage travel arrangements to ensure the timely and cost-effective delivery of RMS to customers. About you Your professional journey boasts a wealth of experience in similar roles, showcasing your expertise in risk management. You will have: - Strong technical knowledge relevant to the industry, project management skills, and understanding of regulatory requirements - Attention to detail is crucial for identifying issues and effectively communicating risk assessments to stakeholders. - With exceptional communication skills, you effortlessly forge strong relationships across various business units. - Thriving in fast-paced environments, your knack for negotiation and facilitation sets you apart. Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - 18 weeks' gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here. Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: - 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program - 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards - Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. How to Apply If you're looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com. Skills: Critical Thinking, Decision Making, Financial Products, Insurance Underwriting, Intentional collaboration, Managing performance, Negotiation, Process Improvements, Programming Languages, Project Resource Management, Risk Analysis, Risk Management, Risk Reporting, Stakeholder Management, Waterfall Model How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

- Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems). - Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers. - Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams. - Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns. - Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them. - Automate routine and repetitive tasks to improve team efficiency. - Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes.