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Service Desk Engineer, L2
Location
Europe
Posted
36 days ago
Salary
0
Seniority
Senior
Job Description
Service Desk Engineer, L2
Tabby
- Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems). - Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers. - Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams. - Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns. - Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them. - Automate routine and repetitive tasks to improve team efficiency. - Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes.
Job Requirements
- Strong troubleshooting and problem-solving skills.
- Experience with **Jira** at the administrator level.
- Ability to work with logs and monitoring tools to investigate product and system issues(Datadog, Grafana, Kibana).
- Knowledge and use of tools to automate administrative tasks.
- English B1 or higher.
- Understanding of software development principles and fundamentals.
- Experience writing simple** SQL queries.**
- Process management skills, ability to work in a team, proactivity.
- Nice to have:
- Experience with **Google Cloud**.
- Experience writing scripts in **Bash, Python, Golang.**
- Hands-on experience in **incident management (SEV process, on-call duties).**
- Experience at a fintech company.
- Experience at a startup.
Benefits
- Full-time B2B contract
- Fully remote setup, work from anywhere in Europe
- Up to 20% tax allowance
- 22 paid leave days annually
- Stock options (ESOP) in a fast-scaling, pre-IPO company
- Flexi benefits you can use for wellness, travel, or learning
- Work alongside a high-performing, international engineering team in a global fintech unicorn
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