Role Description We're hiring a hands-on Team Lead, Accounts Receivable Operations to manage and support a team of 5–10 AR Operations Reps while also actively contributing to daily AR operations work. It's critical you can easily read and follow written instructions, so applicants who don't follow the instructions in the "How to Apply" section below will not be considered. This is not a “sit back and supervise” role. You'll lead from the front: coaching your team, solving problems, improving systems, and jumping into the work yourself. If you thrive in fast-moving environments, communicate clearly, take initiative without being asked, and know how to bring calm to chaos, we'd love to meet you. We are still a growing startup, which means priorities can shift quickly and processes are still evolving. You'll need resilience, adaptability, and the ability to give feedback that is both kind and candid. What You'll Do - Team Leadership & Management - Manage a team of 5–10 AR Operations Reps - Serve as the first point of contact for team questions, blockers, and escalations - Hold 1:1 meetings with each direct report 1–2 times per month - Monitor individual and team performance, productivity, and quality - Deliver clear feedback that helps your team build motivation and improvement - Help build a strong, accountable, supportive team culture - Assist with hiring, onboarding, and training new team members as needed - Process Improvement & Cross-Functional Communication - Partner with Customer Success and company leadership to clarify priorities and document processes - Create and maintain clear SOPs, best practices, and internal documentation - Identify inefficiencies and proactively improve workflows - Build and maintain simple operational workflows using internal Zapier-like tools - Hands-On AR Operations (~50% of your time) - Managing shared AR inboxes - Clearing scheduled actions queues for your accounts on the Invoice Butler platform - Responding to Slack requests and internal messages - Reviewing and updating action items / to-dos for the customers you look after Qualifications - 3–5 years of Accounts Receivable experience - Previous leadership, supervisory, or team lead experience - Excellent written and verbal English communication - Strong organizational skills and attention to detail - Ability to give direct feedback with professionalism and empathy - Highly proactive; does not need hand-holding or constant follow-up - Comfortable working in a startup environment with changing priorities - Tech-savvy and able to learn new tools quickly Requirements - Experience managing remote teams (strongly preferred) - Experience with Gmail, Slack, Google Sheets/Docs, Trello, CRMs, or task management systems (strongly preferred) - Experience creating automations/workflows (strongly preferred) What Success Looks Like - Your team knows what to do and feels supported - Priorities are clear, documented, and followed through - Work gets done accurately and on time - Problems are surfaced early and solved quickly - Processes improve over time instead of staying messy - You help turn chaos into consistency Important Note This role is ideal for someone who enjoys ownership, autonomy, and solving problems. It is not ideal for someone who needs constant direction or prefers highly structured corporate environments. How to Apply Please submit your resume with a short cover letter that includes: - A brief description of your AR experience - A brief description of any leadership experience you have - What you like to do in your free time

• Reviewing client contracts and independently setting up new projects in ERP and CRM • Creating billing schedules and communicating installments to accounting team • Implementing billing schedule to generate invoices and addressing billing exceptions • Contacting clients regarding collections when necessary • Making informed decisions on billing timing and adjustments • Partnering with Market Development Team to validate client contracts • Maintaining ERP and CRM tools as contracts change • Tracking and reporting on multiple assignments and progress • Assisting in guiding and supporting other AR staff once trained

Title: Accounts Receivable Supervisor, Customer Service Operations Location: FL-Doral-US Med Work Type: Hybrid, Full Time Job ID: 20178016 Job Description: This is an onsite/hybrid role based out of the Doral, Florida office where you will work onsite 3-5 days per week based on Manager approval and business needs. Shift: Monday - Friday, 8:00 AM EST - 4:30 PM EST What Customer Service Management contributes to Cardinal Health Customer Service Management contributes by establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Management contributes by providing strategic oversight and leadership direction within the Customer Service function. Responsibilities - Supervise the Accounts Receivable Team (about 27-30 FTE's) - Possess strong work ethic, self-motivated and able to make sound business decisions. - Supervises an accounts receivable team responsible for resolving rejected and denied medical insurance claims through follow‑up, appeals, and claim correction. - Capable of adapting to change and able to influence team in an evolving environment. - The team is responsible for interfacing with insurance companies to resolve any outstanding issues by filing appeals, refiling claims or any other steps needed to make sure that we are paid for the services/products provided. - Drive achievement of financial objectives through timely and proper payment collection of accounts receivable and resolution of credit balances - Mentor and coach employees with focus on performance management and professional development - Collaborate with employees to identify and implement process improvements - Perform quality audits to ensure standards are met and initiative corrective actions as needed - Develop and execute communication plan to that includes regularly scheduled meetings and daily communication with all work sites. - Act as an effective supervisor with a positive attitude. Work through team conflict with solutions and creative ideas. Build a strong team relationship by helping, understanding and motivating your team. - Assist in projects as needed. - Assist with hiring and retaining qualified employees to maintain appropriate staffing levels. - Complete performance evaluations for employees as assigned in accordance with company policy. - Evaluate staff training needs and make recommendations to Billing Manager. - Schedule department personnel for vacation, time off, etc. Qualifications - 2-3 years of experience in related field, preferred - Bachelor's degree in related field, or equivalent work experience, preferred - Prior medical billing experience preferred - Lead or supervisory management experience preferred - Strong analytical and problem-solving skills - Excellent interpersonal, verbal and written communication skills - Able to work in and adapt to a fast-paced environment What is expected of you and others at this level - Coordinates and supervises the daily activities of operations or business staff - Administers and exercises policies and procedures - Ensures employees operate within guidelines - Decisions have a direct impact to work unit operations and customers - Frequently interacts with subordinates, customers, and peer groups at various management levels - Interactions normally involve information exchange and basic problem resolution Anticipated salary range: $67,500 - $86,670 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

• Process and issue customer invoices accurately and on time • Monitor outstanding payments and follow up on overdue accounts • Reconcile accounts receivable ledger to ensure all payments are accounted for • Communicate professionally with clients regarding payment queries • Maintain accurate financial records and documentation