franke

Role Description With the ability to fluently speak both French and English, the Project Manager will manage all aspects of key projects as assigned by leadership and stakeholders. Candidates for this role will be remote, but must be located in the greater Toronto area. Your tasks - Manage day-to-day project development from initiation to completion. - Document project scope. - Organize projects in logical, cost effective, and measurable steps. - Track and report project progress on a consistent and accurate basis. - Coordinate cross functional activities. - Integrate company standards and policies with project requirements. - Recommend solutions, implementation, and deployment within project life-cycle, as necessary. - Document and report project information, as needed, utilizing appropriate systems. - May provide training following project deployment. - Document product process and procedure documents. - Other duties as assigned. - Reliable attendance is a must. Qualifications - Customer Service - Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Computers - Knowledge of computer hardware and software, including applications and programming. - Design - Knowledge of design techniques, tools, and principals involved in productions of technical plans, blueprints, drawings, and models. - Language Skills: Basic Skills - Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization. Bilingual English/French. - Mathematical Skills: Basic Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent, and to draw and interpret bar graphs. - Reasoning Ability: Basic Skills - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations. - Computer Skills: Word Processing Software - Microsoft Word; Spreadsheet software - Microsoft Excel; Internet Software - Project Portal; Order Processing Systems – Primary Business Systems (PBS) - Order Manager; Other - PBS-RMA Manager, Credit Note Manager, Project Manager, Incident Manager. - Other Knowledge/Skills: Attention to detail, Problem Solving, Customer Service, Proper Email Etiquette, Organizational & Multi-tasking. Requirements - Associate’s Degree; - Two years’ prior related work experience; - Or combination of education and experience may be considered. Benefits - Comprehensive benefits package including dental, vision, and extended health care. - Life insurance. - Employee assistance program to support you in all aspects of life. - RRSP matching program. - Competitive salary ranging from: - Project Manager I: $45.50 to $51.00 CAD per hour, based on experience, qualifications, and overall fit for the role. - Project Manager II: CA$94,000.00 to CA$108,000.00 per year, based on experience, qualifications, and overall fit for the role.

Role Description - Du analysierst den Markt, Trends und potenzielle Zielkunden zur anschließenden möglichen Erstellung passender, individueller Vertriebskonzepte innerhalb des Gebietes, inklusive Bericht zur Marktentwicklung an den Vorgesetzten. - Du baust ein tragfähiges Netzwerk zur Sicherstellung des Umsatzes innerhalb der Region auf. - Du bist verantwortlich für den Aufbau, Entwicklung und Sicherstellung langfristiger strategischer Geschäftsentwicklungen. - Du akquirierst und betreust Kunden innerhalb deines Verkaufsgebiets. - Du bist für die Umsatzplanung und -verantwortung anhand der vorhandenen Potentiale zuständig. Qualifications - Du besitzt eine abgeschlossene Berufsausbildung mit kaufmännischem oder technischem Hintergrund. - Du bringst mehrjährige Berufs- und Branchenerfahrung mit oder hast bereits Kontakte in der HoReCa Branche. - Du besitzt Erfahrung im Vertrieb von Investitionsgütern. - Du besitzt sehr gute Microsoft Office Kenntnisse (O365), (SAP-/CRM-Kenntnisse sind von Vorteil). - Du bringst sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift mit. - Du rundest Dein Profil durch exzellente Kommunikationsfähigkeit und sehr gutem Verhandlungsgeschick, Hands On Mentalität, sowie Deiner Kooperations- und Teamfähigkeit ab. Benefits - Vom ersten Tag an bist Du Teil unsers FRANKE-Teams. - Unsere Mitarbeitenden setzen Impulse und bringen sich aktiv ein. - Flexible Arbeitszeiten (mobiles Arbeiten und Work from Anywhere). - Firmen-KFZ gem. Car Policy, Laptop, Smartphone etc. - Klimatisierte, neu renovierte und ergonomisch eingerichtete Büros. - Corporate Benefits und Mitarbeitergeschenke bei verschiedenen Anlässen. - Vollen Zugriff auf LinkedIn-Learning (inklusive Lernzeit). - Kaffee, Tee, Wasser. - Firmenevents.

Role Description Du hast Freude an der Disposition von Technikereinsätzen und unterstützt sie so optimal in Ihrer täglichen Arbeit. - Deine Leidenschaft ist es durch persönliche Beratung volle Kundenzufriedenheit herzustellen. - Du bearbeitest technische Kundenanfragen. - Du dokumentierst die Anrufe im ERP - System (SAP). - Du baust kontinuierlich fachübergreifendes Know-How auf. Qualifications - Du besitzt eine abgeschlossene kaufmännische Berufsausbildung. - Du verfügst über Dispositionskenntnisse. - Du hast eine hohe Kundenorientierung und der Servicegedanke kommt bei dir an erster Stelle. - Du verfügst über gute MS Office (O365) Kenntnisse, Erfahrung mit SAP wünschenswert. - Du rundest dein Bild durch verhandlungssicheres Deutsch in Wort und Schrift ab (Englischkenntnisse wünschenswert). - Du verstärkst uns mit deinem Teamgeist und Deinen kommunikativen Fähigkeiten. Benefits - Vom ersten Tag an bist Du Teil unsers FRANKE-Teams. - Wir wollen, dass unsere Mitarbeitenden Impulse setzten und sich aktiv einbringen. - Wir bieten flexible Arbeitszeiten (mobiles Arbeiten und Work from Anywhere). - 30 Tage Urlaub. - Kostenloses Laden von privaten E-Fahrzeugen am Standort Grünsfeld. - Klimatisierte, neu renovierte und ergonomisch eingerichtete Büros. - Corporate Benefits und Mitarbeitergeschenke bei verschiedenen Anlässen. - Vollen Zugriff auf LinkedIn-Learning (inklusive Lernzeit). - Micromarket, Kaffee, Tee, Wasser. - Firmenevents. - Jobrad u.v.m. Company Description Franke ist ein globaler Anbieter von intelligenten Systemlösungen für die Essens- und Getränkezubereitung sowie für Kaffeezubereitung etabliert in 40 Ländern. Franke Coffee Systems, eine Division der Franke Gruppe, ist ein weltweit führender Lösungsanbieter von Vollautomaten für die professionelle Kaffeezubereitung.

About Franke We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities. About the job SUMMARY The Account Director leads sales and sales administration efforts for the McDonald’s Americas Account. This role is accountable for driving revenue growth through strategic account leadership, building and sustaining trusted relationships with key McDonald’s contacts and OEM partners, enabling strong sales execution through field leadership, expanding emerging market opportunities, and delivering consistent and exceptional customer experience. Ideal candidates bring proven leadership experience, strong sales and marketing expertise, excellent communication skills, and the ability to inspire teams while delivering results. Significant domestic and international travel is required to maintain customer relationships, support sales initiatives, and represent the company at meetings, conferences, and conventions. Your tasks ESSENTIAL DUTIES AND RESPONSIBILITIES • Own and manage strategic relationships with key customer accounts, ensuring customer satisfaction and long-term partnership growth. • Serve as the primary point of escalation to resolve customer disputes, service issues, and internal alignment challenges. • Act as an information conduit between customers and internal stakeholders, including Regional, Corporate, Divisional, Franchisee, and National Franchisee organizations. • Bring customer insights back into the organization to inform product development, marketing strategy, and service improvements. • Develop and execute sales strategies to meet and exceed revenue targets, with a strong emphasis on emerging markets and market share expansion. • Review and establish monthly sales forecasting and project planning to support company sales budgets. • Partner with the VP of Sales to develop selling strategies and tactics for domestic and international markets. • Support international sales efforts in regions where no dedicated Sales Manager exists or involvement is limited. • Direct, coach, and develop outside sales and sales administration teams supporting key customer accounts. • Conduct performance reviews and support professional development through training, coaching, and individual development plans. • Foster a culture of accountability, recognition, collaboration, and continuous improvement across the sales organization. • Makes professional development a top priority to retain and grow our talent to include but not limited to ongoing training and development and individual development plan execution for each member of your team. • Review and manage team workload, promote cross-training, and ensure efficient information sharing and project execution. • Coordinate communication and execution between Sales, Sales Administration, Product Management, Segment Management, Manufacturing, Engineering, Accounts Receivable, Production Planning, Shipping, Information Systems, Service, Warranty, and Turnkey Installation teams. • Establish and maintain infrastructure and processes that support sales execution, installations, service, and warranty needs for key customer accounts. • Lead process improvement initiatives and corrective actions through structured problem-solving efforts. • Assist the VP of Sales with organizing sales meetings, national conventions, and customer-facing events. • Represent the company at customer meetings, conferences, conventions, and industry events. • Travel extensively within the U.S. and internationally to support customer relationships and sales growth initiatives. • Other duties as assigned. Requirements KNOWLEDGE, SKILLS AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Management - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources. • Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Design - Knowledge of design techniques, tools, and principles involved in production of technical plans, blueprints, drawings, and models. • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. • Intermediate Comprehension & Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. • Intermediate Financial & Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. • Intermediate Reasoning Skills - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. • Relationship Building - Builds trust and productive partnerships at all levels of our organization, with supplier partner leads, and appropriate client corporate leads • High Comprehension & Communication Skills - Ability to speak effectively before groups of customers or employees of organization. Can communicate with clarity and confidence across the organization, inspiring others and driving action through persuasive messaging. Demonstrates consistency, transparency, and reliability • Computer Skills - Strong proficiency in Microsoft Office and related business applications, with the ability to analyze data, develop presentations, and communicate effectively with internal and external stakeholders. EDUCATION and/or EXPERIENCE • Bachelor’s degree in related field; • Minimum six years’ prior related work experience. SUPERVISORY RESPONSIBILITIES • Does directly supervise staff. What we offer you • Free, On-Site Medical Clinic • Comprehensive benefits package (Health, Vision, Dental, and More) starting day 1 • Free life insurance • 401k match up to 4% • Paid time off and 11 holidays. Contact details #LI-JB1 For more information see: www.franke.com Important information for all executive search companies, headhunters and HR consultants The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.

Role Description Manages and directs customer account support, project management, and large-scale deployment activities for the McDonald’s account. This role leads cross-functional initiatives from early development through execution, supports business growth, and ensures a positive deployment experience that strengthens long-term customer relationships. - Lead large-scale deployments and customer initiatives for the McDonald’s account from concept through execution. - Serve as the primary point of contact for McDonald’s Equipment and Operations teams, ensuring clear communication and alignment throughout all phases of development and deployment. - Develop and maintain strong relationships with assigned key customer contacts and corporate departmental stakeholders to ensure a thorough understanding of customer operational objectives, timelines, and expectations. - Work cross-functionally with internal teams including Engineering, IT, Purchasing, Logistics, Operations, Sales, and external OEM/Suppliers to support deployment readiness and execution. - Partner closely with Franke IT to develop and manage survey tools that collect customer data and facilitate accurate order import into our system. - Collaborate with Operations on order intake, order fulfillment, shipping execution, and issue resolution to deliver a positive customer deployment experience. - Coordinate program data collection and tracking to ensure timelines, deliverables, and customer expectations are met. - Serve as a trusted resource to McDonald’s throughout the development, pilot, and rollout of initiatives, resolving issues quickly and professionally to maintain customer satisfaction and operational continuity. - Identify new business opportunities within the McDonald’s account to support revenue growth and expanded partnerships. - Serves as liaison between the customer and all associated company divisions as required. - Reliable attendance is a must. - 10%-20% travel may be required. - Other duties as assigned. Qualifications - Project Management — Ability to lead large-scale deployments, manage multiple initiatives simultaneously, and coordinate timelines, resources, and stakeholders across functions. - Customer & Account Management — Ability to develop and maintain relationships with key customer contacts; work directly with customers to deliver a positive deployment experience and strengthen long-term business relationships. - Cross-Functional Collaboration — Ability to work effectively across technical, operational, and customer-facing teams to deliver solutions that meet customer requirements. - Business Development — Ability to identify new business opportunities, support revenue growth, and contribute to strategic account expansion. - High Language Skills — Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write business correspondence and present information effectively to customers and internal teams. - High Reasoning Skills — Ability to solve practical problems, assess risks, and respond proactively to challenges during deployment and execution phases. - Computer Skills — MS Word, MS Excel, PowerPoint, PBS. - Travel - 10%-20% travel may be required. Requirements - Minimum one (1) year prior work experience in account management, project management, food service equipment, supply chain, restaurant operations deployments, or equivalent. - Minimum Associate’s Degree, Bachelor’s Degree preferred. - Or equivalent combination of education and experience. Benefits - Reliable attendance is a must. - 10%-20% travel may be required. - Other duties as assigned.

About Franke We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities. About the job SUMMARY The Account Director leads sales and sales administration efforts for the McDonald’s Americas Account. This role is accountable for driving revenue growth through strategic account leadership, building and sustaining trusted relationships with key McDonald’s contacts and OEM partners, enabling strong sales execution through field leadership, expanding emerging market opportunities, and delivering consistent and exceptional customer experience. Ideal candidates bring proven leadership experience, strong sales and marketing expertise, excellent communication skills, and the ability to inspire teams while delivering results. Significant domestic and international travel is required to maintain customer relationships, support sales initiatives, and represent the company at meetings, conferences, and conventions. Your tasks ESSENTIAL DUTIES AND RESPONSIBILITIES • Own and manage strategic relationships with key customer accounts, ensuring customer satisfaction and long-term partnership growth. • Serve as the primary point of escalation to resolve customer disputes, service issues, and internal alignment challenges. • Act as an information conduit between customers and internal stakeholders, including Regional, Corporate, Divisional, Franchisee, and National Franchisee organizations. • Bring customer insights back into the organization to inform product development, marketing strategy, and service improvements. • Develop and execute sales strategies to meet and exceed revenue targets, with a strong emphasis on emerging markets and market share expansion. • Review and establish monthly sales forecasting and project planning to support company sales budgets. • Partner with the VP of Sales to develop selling strategies and tactics for domestic and international markets. • Support international sales efforts in regions where no dedicated Sales Manager exists or involvement is limited. • Direct, coach, and develop outside sales and sales administration teams supporting key customer accounts. • Conduct performance reviews and support professional development through training, coaching, and individual development plans. • Foster a culture of accountability, recognition, collaboration, and continuous improvement across the sales organization. • Makes professional development a top priority to retain and grow our talent to include but not limited to ongoing training and development and individual development plan execution for each member of your team. • Review and manage team workload, promote cross-training, and ensure efficient information sharing and project execution. • Coordinate communication and execution between Sales, Sales Administration, Product Management, Segment Management, Manufacturing, Engineering, Accounts Receivable, Production Planning, Shipping, Information Systems, Service, Warranty, and Turnkey Installation teams. • Establish and maintain infrastructure and processes that support sales execution, installations, service, and warranty needs for key customer accounts. • Lead process improvement initiatives and corrective actions through structured problem-solving efforts. • Assist the VP of Sales with organizing sales meetings, national conventions, and customer-facing events. • Represent the company at customer meetings, conferences, conventions, and industry events. • Travel extensively within the U.S. and internationally to support customer relationships and sales growth initiatives. • Other duties as assigned. Requirements KNOWLEDGE, SKILLS AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Management - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources. • Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Design - Knowledge of design techniques, tools, and principles involved in production of technical plans, blueprints, drawings, and models. • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. • Intermediate Comprehension & Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. • Intermediate Financial & Mathematical Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. • Intermediate Reasoning Skills - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. • Relationship Building - Builds trust and productive partnerships at all levels of our organization, with supplier partner leads, and appropriate client corporate leads • High Comprehension & Communication Skills - Ability to speak effectively before groups of customers or employees of organization. Can communicate with clarity and confidence across the organization, inspiring others and driving action through persuasive messaging. Demonstrates consistency, transparency, and reliability • Computer Skills - Strong proficiency in Microsoft Office and related business applications, with the ability to analyze data, develop presentations, and communicate effectively with internal and external stakeholders. EDUCATION and/or EXPERIENCE • Bachelor’s degree in related field; • Minimum six years’ prior related work experience. SUPERVISORY RESPONSIBILITIES • Does directly supervise staff. What we offer you • Free, On-Site Medical Clinic • Comprehensive benefits package (Health, Vision, Dental, and More) starting day 1 • Free life insurance • 401k match up to 4% • Paid time off and 11 holidays. Contact details #LI-JB1 For more information see: www.franke.com Important information for all executive search companies, headhunters and HR consultants The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.