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Transportation Insight logo
Transportation Insight

Hybrid-digital logistics service provider empowering shippers and carriers. We keep the economy moving.

Client Services Manager

Client Services RepresentativeClient ServicesFull TimeRemoteLeadTeam 501-1,000Since 2001H1B SponsorCompany SiteLinkedIn

Location

New York + 4 moreAll locations: New York | North Carolina | Utah | Virginia | Wisconsin

Posted

46 days ago

Salary

0

Seniority

Lead

Bachelor Degree7 yrs expEnglishSalesforce

Job Description

Client Services Manager

Transportation Insight

• Responsible for the management and support of a team of Strategic Account Managers and Account Managers • Deliver client retention and growth • Drive team engagement through development and support • Ensure efficient cost to serve through ongoing continuous improvement • Career development of the team including Individual Development Plans, Succession Planning, and overall HR support. • Manage account team to oversee projects and customer relationships with existing accounts • Cultivate internal cross-functional relationships with members of other departments and locations • Assist the team with the facilitation of programs and communications to gather requirements from customers • Manage against annual operating budgets to include organic growth and retention targets • Develop and implement procedures and processes pertinent to the effective and efficient operations of the Client Services department • Maintain direct communication with key customer relationships to ensure adherence to commitments • Effectively coach teams to achieve high performance and drive employee engagement and retention. • Provide feedback and identify resolutions for service failures or customer concerns. • Review and audit monthly reports in order to understand and communicate results. • Recommend new strategies to enhance client retention and organic growth.

Job Requirements

  • Bachelor’s Degree in Business Administration / similar field or equivalent experience
  • Preferred 7+ years of experience with the Transportation industry or equivalent experience
  • Preferred 3+ years leading a team of direct reports in the logistics/transportation industry or equivalent experience
  • Strong technical skills, specifically with Microsoft suite, Transportation Management Systems, Optimization Engines, Salesforce.com and Reporting/BI Tools.
  • Possess excellent organizational skills with the flexibility to readily adapt to change under stress and against tight deadlines.
  • Excellent written, oral and presentation skills.
  • Eagerly accept new challenges.
  • Self-managed and motivated.

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities

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