Transportation Insight

• Review, investigate, and resolve transportation claims in accordance with company policies and procedures • Demonstrate comprehensive knowledge of carrier services, including tracking, reporting, and billing methods • Utilize effective problem-solving skills to verify potential claims identified by proprietary auditing systems • Communicate information to carriers clearly, concisely, and in an organized manner • Meet or exceed company expectations for key performance indicators • Prioritize daily tasks of claims to be completed using time management skills • Provide accurate and timely updates of claims information and resolutions in proprietary systems • Escalate issues to leadership as they arise

• Responsible for the management and support of a team of Strategic Account Managers and Account Managers • Deliver client retention and growth • Drive team engagement through development and support • Ensure efficient cost to serve through ongoing continuous improvement • Career development of the team including Individual Development Plans, Succession Planning, and overall HR support. • Manage account team to oversee projects and customer relationships with existing accounts • Cultivate internal cross-functional relationships with members of other departments and locations • Assist the team with the facilitation of programs and communications to gather requirements from customers • Manage against annual operating budgets to include organic growth and retention targets • Develop and implement procedures and processes pertinent to the effective and efficient operations of the Client Services department • Maintain direct communication with key customer relationships to ensure adherence to commitments • Effectively coach teams to achieve high performance and drive employee engagement and retention. • Provide feedback and identify resolutions for service failures or customer concerns. • Review and audit monthly reports in order to understand and communicate results. • Recommend new strategies to enhance client retention and organic growth.

• Build and strengthen business relationships with potential and existing customers for the purpose of promoting Transportation Insight services. • Build revenue within potential & existing clients to reach and exceed established sales goals. • Develop a plan focusing on solution sales, sales call strategy and qualified list of prospects, giving targeted focus to Enterprise companies. • Communicate Transportation Insight’s value proposition, services, and solution strategies to prospects in order to position Transportation Insight's portfolio of solutions and value. • Utilize a consultative approach to driving conversations with the expectation of moving the prospective customer through the buying cycle and developing a formal and written sales solution for the purposes of closing business. • Understand how to navigate complex buying committees - develop and maintain professional relationships with economic buyers and key executives within sizable target accounts to create value and enable your selling efforts. • Establish and maintain contact and effective communication at all levels of strategic accounts and leverage internal resources to ensure a positive customer experience. • Partner with internal executive management, operations, development and sales management teams to establish and implement best practices. • Leverage his/her network for referrals and former partners to support growth efforts. • Manage complex relationships with strategic strategy and execution. • Accurately forecast opportunities and bookings, specific product revenue, and new opportunities on a weekly, monthly and quarterly basis within Salesforce. • Drive for results and success by conveying the appropriate sense of urgency while driving issues to closure. • Champion client programs and drive initiatives with a focus on continuous improvement. • Collaborate cross-functionally to remove roadblocks, track and resolve client objections, and solve problems via Transportation Insight myriad of solutions.

• Support analytical studies/consulting projects using advanced software and/or advanced mathematical techniques. • Synthesize analytical information, industry knowledge and commercial understanding into actionable intelligence for clients. • Interface with clients to acquire business data, information and insight. • Data analytics relating to initial client proposal. • Generate documentation of results for completed analytical projects. • Identify opportunities for studies based on client data. • Accurately analyze large, complex data sets and evaluate veracity of recommended solution.

• Act as a key link between targeted accounts and sales organization • Establish and maintain relationships with stakeholders at prospective clients • Work with Strategic Account Executive to develop aligned agendas • Engage with leadership on go-to-market messaging and logistics market events • Track engagement with the marketplace using Salesforce.com and sales tools

• Provide Transportation Insight’s clients with world-class analytical and relationship management • Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings. • Review open client requests. • Check status and ensure progress towards request closure and client satisfaction. • Review carrier performance and assigned client’s satisfaction with carrier performance. • Conduct monthly client reviews. • Review company tools and services available to assigned clients. • Attempt to engage the client on new services and/or offer additional cost savings opportunities through cost analysis. • Create case studies highlighting the client's use of Transportation Insight’s products/services for marketing and retention purposes. • Review opportunities for an assigned client to transition to more cost attractive solutions, as well as, investigate additional ways to reduce operational cost. • Provide training and direction to Logistics Analyst personnel

• Assist in the processing and management of customer orders. • Ensure accuracy in order entry and address any discrepancies. • Coordinate and track shipments to ensure timely and accurate deliveries. • Communicate with carriers and internal teams to resolve any transportation issues. • Maintain accurate and up-to-date data in logistics and transportation management systems. • Provide support to customer service teams in addressing inquiries and resolving issues. • Assist in identifying and resolving operational issues and challenges. • Generate and compile basic operational reports as required.