• Creating and encouraging relationships of trust with our BR clients, working in retention, renewal of agreements, and potential expansions of the same. • Scheduling meetings with clients to present results/metrics, conclusions, and following plans/steps... • Ensuring that clients continuously take full advantage of their services to guarantee growth and customer satisfaction. • Developing critical relationships so that all Odilo's activities are directly aligned with the client's business strategy. • Collaborate in the definition of customer strategy, supporting the identification of short term objectives and long term opportunities. • Identify and manage potential project risks and dependencies. • Deeply understand the functionalities and services offered by ODILO, in order to design an execution strategy that optimizes the value perceived by the customer. • Developing and implementing personalized programs/plans which provide continued value to the client, guarantee renewals, and promote the account's long-term growth. • Managing client meetings to promote existing relationships while also discovering new opportunities.

Within this rewarding role, you’ll be complementing our existing Property team in handling both general material damage losses as well as assisting with complex building related issues. Claims can typically range from around 20k to over £1M in value, with a typical claims being around 250k. This role will be remotely based with travel. We are Crawford & Company; the world’s largest publicly listed independent provider of claims management solutions. With a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, we are guided by our mission to restore and enhance lives, businesses and communities. We’re people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients’ policyholders resume their lives and work. Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford’s service lines work together in unison for our clients. We call ourselves One Crawford. Through many specialised services in 700 offices around the world, One Crawford enhances our ability to deliver total claims management solutions to our clients. In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements: - Consciousness - Capability - Culture We welcome applications from all candidates, no matter their background.  So, what are you waiting for?  Apply today, we’re looking forward to your application.

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking a Client Success Manager. The role will report directly to the VP, Client Success. Qualified candidates can work remotely in Dubai, UAE. Position Summary The Client Success Manager who will be responsible for managing and expanding the partnership with our clients. The right candidate will have an entrepreneurial spirit, a proven track record of Client Management or Business Development & Executive Relationships excellence with the ability to provide solutions and guidance to meet business objectives and taking business to the next level. You must have a passion for clients. We need someone that can be very hands-on, do whatever it takes to deliver value, develop relationships, and be a strategic thinker with the ability to create long-term relationships with our clients. As a Client Success Manager with Rimini Street, Inc., you’ll be managing a large portfolio of named clients – driving client lifecycle – leading to adoption, retention, cross-sell, advocacy, and client satisfaction across your portfolio. Located in the Middle East you will support the growth and development of this region and while doing so will handle a number of smaller accounts remotely across UK and France. Essential Duties & Responsibilities - Focus on Retention, Cross-Sell, Client Advocacy & developing the business value-prop through RSI services offerings - Deliver and communicate ROI throughout the client lifecycle - Build C-level and executive relationships, establishing trusted advisor status - Drive growth, value, retention, and partnerships for our important clients to ensure active engagement and full recognition of ROI - Develop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacy - Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy) - Create awareness and demand for Rimini Street products and services - Identify, cultivate, and engage on cross-sell opportunities within your portfolio for services and/or strategic solutions - Ensure client retention through actively driving retention strategy, retention content including ROI models and proposals, and assisting with retention sales execution - Provide ongoing proactive client management through executive business reviews, client onsite visits, executive relationships, and overall client communications - Build and foster our Client Champion Community. Secure client sales and marketing advocates, ensuring client referenceability and driving client participation in select client marketing programs, events, interviews, etc. - Implement and utilize current Social and Digital selling strategies to maximize opportunities via Social Networking platforms - Quarterback the team and coordinate across executive leadership, sales, service delivery, marketing, etc. Additional Duties & Responsibilities - Monitor client consumption of Rimini Street services with the support of standard dashboards - Maintain up-to-date client information in Salesforce.com and other systems - Provide detailed and timely status reporting to all management as requested - Assure client communications and escalations are performed on time, sufficiently and accurately Experience - 10+ years’ experience in Consultative Sales, Account Management, or Business Development - Specific Industry expertise - Knowledge of the enterprise software industry - Specific experience with Oracle, SAP and/or Salesforce preferable - Experience dealing with CXO’s - Experience in managing a portfolio of clients in different industries - Experience in cross-selling – identifying opportunities through trusted advisor partnership with clients and ability to coordinate and lead cross-functional team to drive better results for cross-sell and retention, etc. - Experience in renewing and/or negotiating client support contracts - Experience in working with complex, multi-divisional, multi-geographical clients - Experience working with cross-functional teams (e.g., Sales, Renewals, Marketing, Services, etc.) Qualifications and Skills - English, Arabic & French language skills preferred - Impressive executive presence and communication abilities - Demonstrated ability to provide proactive account management to a large portfolio of clients - Exceptional leadership, time management, facilitation, and organizational skills - Bias for action - Passion for technology and for being a part of a fast-growing technology company - Proven analytical and problem-solving abilities - Proven experience with Social and Digital selling techniques - Ability to create structure and prioritize tasks to best manage different situations - Strong documentation skills MS Office Suite (Word, Visio, Excel, and PowerPoint); Salesforce CRM, Smartsheet, etc. Location Remote - Dubai, UAE Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: - Company - We dream big and innovate boldly. - Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration. - Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. - Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth - Nasdaq-listed under ticker symbol RMNI since October 2017 - Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies - Over 2,000 team members in 23 countries - US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

(Remote Role – Must Be Based in the Miami Area) Why Joint Academy Joint Academy is transforming how musculoskeletal (MSK) care is delivered at scale. Our platform combines AI-powered digital care, clinical protocols, and reimbursement-enabling technology to help healthcare providers and organizations improve outcomes, expand access to care, and generate new revenue streams. We operate across multiple business lines and customer segments, supporting: - independent physical therapy and orthopedic clinics - multi-site provider groups and health systems - health plans and payer organizations - employer-sponsored populations This role requires someone who can successfully navigate the full spectrum of healthcare customers—from single-location clinic owners to large enterprise organizations—and manage implementations across very different operational environments. To date, Joint Academy has treated 200,000+ patients, published 40 peer-reviewed clinical studies, and onboarded thousands of clinicians across many of the worlds leading health systems. Backed by $50M from leading global investors, we are scaling rapidly and building the category leader in digital MSK care. Why Join Our Customer Success Team You will play a critical role in helping our partners successfully deploy digital MSK programs across a wide range of healthcare environments. Your portfolio will include: - independent physical therapy clinics - multi-location provider groups - health systems - health plans - employer-sponsored populations Success in this role requires the ability to context-switch between very different types of customers, understand their operational workflows, and lead structured implementations that drive adoption, outcomes, and measurable financial impact. This is not a traditional support role—you will operate as a strategic advisor and implementation leader, helping organizations deploy new care delivery models at scale. The Role You will lead the end-to-end deployment and success of Joint Academy programs across clinics, health systems, health plans, and employer populations. This includes: - managing structured onboarding and implementation programs - driving adoption across clinical teams and leadership stakeholders - ensuring partners achieve measurable outcomes and ROI - reporting back on utilization, clinical results, cost savings, and revenue impact You will work across organizations of very different sizes—from single-location clinics to enterprise healthcare organizations—and must be comfortable managing both simultaneously. Responsibilities - Lead onboarding and implementation for new partners, ensuring rapid time-to-value (goal: <30 days to first RTM reimbursement). - Manage full lifecycle implementations across clinics, health systems, health plans, and employer populations. - Act as a strategic advisor to partners, helping them successfully deploy digital MSK care programs. - Build relationships with stakeholders ranging from clinic owners and clinicians to executives and payer teams. - Educate care teams on how to use the platform effectively and drive patient engagement. - Develop implementation plans that scale across multi-site organizations and enterprise deployments. - Track and report clinical outcomes, utilization metrics, cost savings, and ROI back to client organizations. - Identify opportunities to expand program adoption and increase value for partners. - Collaborate cross-functionally with Sales, Product, Clinical, and Operations teams to align on partner goals and feedback. - Manage multiple implementations simultaneously while maintaining strong project management discipline. - Host training sessions, webinars, and check-ins to reinforce best practices and showcase results. - Represent Joint Academy at conferences and client events as a trusted advisor in digital MSK care. Who You Are - 5+ years of experience in Customer Success, Account Management, Implementation, or Strategic Accounts within a B2B SaaS company. - Proven project management experience comfortable leading structured implementations and managing multiple rollouts simultaneously. - Track record of driving customer adoption, engagement, and retention. - Comfortable working with both SMB customers and enterprise healthcare organizations. - Strong communicator who can build trust with clinicians, operators, and executives alike. - Self-starter with a high ownership mindset and the ability to operate in a fast-moving environment. - Experience in healthcare, digital health, or physical therapy is a plus but not required. - Data-driven and process-oriented, with experience using modern Customer Success and CRM platforms. - Willing to travel 10–20% for conferences and client visits. Compensation & Perks - Base salary: $120k + strong performance-based bonus (OTE $200k+) - Meaningful equity / stock options - Full medical, dental, and vision coverage - 401(k) with company match - HSA/FSA options - Unlimited PTO - Remote-first culture with off-sites and monthly lunches