Within this rewarding role, you’ll be complementing our existing Property team in handling both general material damage losses as well as assisting with complex building related issues. Claims can typically range from around 20k to over £1M in value, with a typical claims being around 250k. This role will be remotely based with travel. We are Crawford & Company; the world’s largest publicly listed independent provider of claims management solutions. With a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, we are guided by our mission to restore and enhance lives, businesses and communities. We’re people taking care of people. From large-scale catastrophic losses to short-term workers compensation claims, Crawford & Company offers total solutions that help our clients’ policyholders resume their lives and work. Our 9,000+ employees hail from more than 70 countries and speak dozens of languages, but all of Crawford’s service lines work together in unison for our clients. We call ourselves One Crawford. Through many specialised services in 700 offices around the world, One Crawford enhances our ability to deliver total claims management solutions to our clients. In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements: - Consciousness - Capability - Culture We welcome applications from all candidates, no matter their background.  So, what are you waiting for?  Apply today, we’re looking forward to your application.

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking a Client Success Manager. The role will report directly to the VP, Client Success. Qualified candidates can work remotely in Dubai, UAE. Position Summary The Client Success Manager who will be responsible for managing and expanding the partnership with our clients. The right candidate will have an entrepreneurial spirit, a proven track record of Client Management or Business Development & Executive Relationships excellence with the ability to provide solutions and guidance to meet business objectives and taking business to the next level. You must have a passion for clients. We need someone that can be very hands-on, do whatever it takes to deliver value, develop relationships, and be a strategic thinker with the ability to create long-term relationships with our clients. As a Client Success Manager with Rimini Street, Inc., you’ll be managing a large portfolio of named clients – driving client lifecycle – leading to adoption, retention, cross-sell, advocacy, and client satisfaction across your portfolio. Located in the Middle East you will support the growth and development of this region and while doing so will handle a number of smaller accounts remotely across UK and France. Essential Duties & Responsibilities - Focus on Retention, Cross-Sell, Client Advocacy & developing the business value-prop through RSI services offerings - Deliver and communicate ROI throughout the client lifecycle - Build C-level and executive relationships, establishing trusted advisor status - Drive growth, value, retention, and partnerships for our important clients to ensure active engagement and full recognition of ROI - Develop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacy - Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy) - Create awareness and demand for Rimini Street products and services - Identify, cultivate, and engage on cross-sell opportunities within your portfolio for services and/or strategic solutions - Ensure client retention through actively driving retention strategy, retention content including ROI models and proposals, and assisting with retention sales execution - Provide ongoing proactive client management through executive business reviews, client onsite visits, executive relationships, and overall client communications - Build and foster our Client Champion Community. Secure client sales and marketing advocates, ensuring client referenceability and driving client participation in select client marketing programs, events, interviews, etc. - Implement and utilize current Social and Digital selling strategies to maximize opportunities via Social Networking platforms - Quarterback the team and coordinate across executive leadership, sales, service delivery, marketing, etc. Additional Duties & Responsibilities - Monitor client consumption of Rimini Street services with the support of standard dashboards - Maintain up-to-date client information in Salesforce.com and other systems - Provide detailed and timely status reporting to all management as requested - Assure client communications and escalations are performed on time, sufficiently and accurately Experience - 10+ years’ experience in Consultative Sales, Account Management, or Business Development - Specific Industry expertise - Knowledge of the enterprise software industry - Specific experience with Oracle, SAP and/or Salesforce preferable - Experience dealing with CXO’s - Experience in managing a portfolio of clients in different industries - Experience in cross-selling – identifying opportunities through trusted advisor partnership with clients and ability to coordinate and lead cross-functional team to drive better results for cross-sell and retention, etc. - Experience in renewing and/or negotiating client support contracts - Experience in working with complex, multi-divisional, multi-geographical clients - Experience working with cross-functional teams (e.g., Sales, Renewals, Marketing, Services, etc.) Qualifications and Skills - English, Arabic & French language skills preferred - Impressive executive presence and communication abilities - Demonstrated ability to provide proactive account management to a large portfolio of clients - Exceptional leadership, time management, facilitation, and organizational skills - Bias for action - Passion for technology and for being a part of a fast-growing technology company - Proven analytical and problem-solving abilities - Proven experience with Social and Digital selling techniques - Ability to create structure and prioritize tasks to best manage different situations - Strong documentation skills MS Office Suite (Word, Visio, Excel, and PowerPoint); Salesforce CRM, Smartsheet, etc. Location Remote - Dubai, UAE Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: - Company - We dream big and innovate boldly. - Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration. - Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. - Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth - Nasdaq-listed under ticker symbol RMNI since October 2017 - Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies - Over 2,000 team members in 23 countries - US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

(Remote Role – Must Be Based in the Miami Area) Why Joint Academy Joint Academy is transforming how musculoskeletal (MSK) care is delivered at scale. Our platform combines AI-powered digital care, clinical protocols, and reimbursement-enabling technology to help healthcare providers and organizations improve outcomes, expand access to care, and generate new revenue streams. We operate across multiple business lines and customer segments, supporting: - independent physical therapy and orthopedic clinics - multi-site provider groups and health systems - health plans and payer organizations - employer-sponsored populations This role requires someone who can successfully navigate the full spectrum of healthcare customers—from single-location clinic owners to large enterprise organizations—and manage implementations across very different operational environments. To date, Joint Academy has treated 200,000+ patients, published 40 peer-reviewed clinical studies, and onboarded thousands of clinicians across many of the worlds leading health systems. Backed by $50M from leading global investors, we are scaling rapidly and building the category leader in digital MSK care. Why Join Our Customer Success Team You will play a critical role in helping our partners successfully deploy digital MSK programs across a wide range of healthcare environments. Your portfolio will include: - independent physical therapy clinics - multi-location provider groups - health systems - health plans - employer-sponsored populations Success in this role requires the ability to context-switch between very different types of customers, understand their operational workflows, and lead structured implementations that drive adoption, outcomes, and measurable financial impact. This is not a traditional support role—you will operate as a strategic advisor and implementation leader, helping organizations deploy new care delivery models at scale. The Role You will lead the end-to-end deployment and success of Joint Academy programs across clinics, health systems, health plans, and employer populations. This includes: - managing structured onboarding and implementation programs - driving adoption across clinical teams and leadership stakeholders - ensuring partners achieve measurable outcomes and ROI - reporting back on utilization, clinical results, cost savings, and revenue impact You will work across organizations of very different sizes—from single-location clinics to enterprise healthcare organizations—and must be comfortable managing both simultaneously. Responsibilities - Lead onboarding and implementation for new partners, ensuring rapid time-to-value (goal: <30 days to first RTM reimbursement). - Manage full lifecycle implementations across clinics, health systems, health plans, and employer populations. - Act as a strategic advisor to partners, helping them successfully deploy digital MSK care programs. - Build relationships with stakeholders ranging from clinic owners and clinicians to executives and payer teams. - Educate care teams on how to use the platform effectively and drive patient engagement. - Develop implementation plans that scale across multi-site organizations and enterprise deployments. - Track and report clinical outcomes, utilization metrics, cost savings, and ROI back to client organizations. - Identify opportunities to expand program adoption and increase value for partners. - Collaborate cross-functionally with Sales, Product, Clinical, and Operations teams to align on partner goals and feedback. - Manage multiple implementations simultaneously while maintaining strong project management discipline. - Host training sessions, webinars, and check-ins to reinforce best practices and showcase results. - Represent Joint Academy at conferences and client events as a trusted advisor in digital MSK care. Who You Are - 5+ years of experience in Customer Success, Account Management, Implementation, or Strategic Accounts within a B2B SaaS company. - Proven project management experience comfortable leading structured implementations and managing multiple rollouts simultaneously. - Track record of driving customer adoption, engagement, and retention. - Comfortable working with both SMB customers and enterprise healthcare organizations. - Strong communicator who can build trust with clinicians, operators, and executives alike. - Self-starter with a high ownership mindset and the ability to operate in a fast-moving environment. - Experience in healthcare, digital health, or physical therapy is a plus but not required. - Data-driven and process-oriented, with experience using modern Customer Success and CRM platforms. - Willing to travel 10–20% for conferences and client visits. Compensation & Perks - Base salary: $120k + strong performance-based bonus (OTE $200k+) - Meaningful equity / stock options - Full medical, dental, and vision coverage - 401(k) with company match - HSA/FSA options - Unlimited PTO - Remote-first culture with off-sites and monthly lunches

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We are currently looking for a Manager, Customer Experience to lead the strategy and execution of all customer-facing service operations and event experiences for PCGS. You will oversee Customer Care and Events, ensuring collectors, dealers, and partners receive best-in-class support across every interaction with the brand. You will lead a team responsible for managing customer inquiries, order issue resolution, call center operations, and PCGS’s presence at major industry events and trade shows. This role will focus on delivering operational excellence, improving service processes, and creating exceptional experiences that strengthen customer trust and loyalty. This role reports to the PCGS President and will be based onsite at our Santa Ana, CA headquarters with occasional domestic and international travel as needed. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process. What You’ll Do: - Lead PCGS Customer Care Operations: Oversee all customer service functions including call center operations, inbound inquiries, order issue resolution, and dealer support. Ensure consistent, high-quality service across all customer touchpoints. - Manage a High-Performing Customer Experience Team: Lead, mentor, and develop a team of customer care and event professionals. Establish clear performance standards, service metrics, and accountability across the organization. - Improve Customer Service Processes: Identify opportunities to streamline workflows, reduce response times, and improve the efficiency and effectiveness of support operations through process improvements and technology adoption. - Oversee PCGS Event Strategy and Execution: Manage the staffing, planning and execution of PCGS’s presence at domestic coin shows, trade and grades and drop-off events. Ensure events deliver strong customer engagement, operational efficiency, and high submission volumes. - Enhance the Collector and Dealer Experience: Continuously improve how collectors and dealers interact with PCGS, protecting the brand while ensuring every interaction—from inquiries to submissions to events—reflects the company’s commitment to service excellence. - Partner Cross-Functionally: Work closely with operations, marketing, product, sales, and finance teams to resolve customer issues, improve communication, and align service initiatives with broader business goals. - Develop Customer Experience Metrics: Establish and monitor key performance indicators such as service levels, response times, resolution rates, and customer satisfaction to ensure continuous improvement. - Escalation & Issue Management: Serve as the senior leader responsible for resolving complex customer issues, ensuring high-value clients and key dealers receive thoughtful and timely support. - Drive Continuous Improvement: Implement best practices for customer service operations, call center management, and event execution to scale the organization as PCGS continues to grow. Who You Are: - Customer Experience Leader: You bring 8+ years of experience leading customer service, customer experience, or operations teams, ideally in a high-volume service environment. - Operationally Strong: You are comfortable managing complex workflows and large teams while maintaining a focus on service quality and efficiency. - Customer-First Mindset: You deeply understand the importance of trust and responsiveness in customer relationships and consistently advocate for the customer experience. - Show & Event Familiarity: You understand how trade shows and industry events operate and can design experiences that engage customers and drive submissions. - Strong Communicator: You communicate clearly and effectively with collectors, dealers, internal teams, and leadership. - Problem Solver: You thrive in dynamic environments and enjoy tackling complex customer issues with thoughtful, practical solutions. - Team Builder: You develop strong teams, set clear expectations, and create a culture focused on service, accountability, and continuous improvement. - Adaptable and Growth-Oriented: You are comfortable building new processes, improving systems, and scaling operations as the business evolves. Preferred Qualifications: - Experience in the collectibles, auction, or grading industries. - Experience managing call center or customer service operations at scale. - Prior responsibility for customer experience metrics such as NPS, CSAT, or service-level performance. - Experience leading teams across multiple locations. Travel Requirements: Willingness and ability to travel approximately 25–30% of the time for coin shows, customer meetings, and internal collaboration domestically. Salary Range: The salary range for this position is $94,779 - $153,876. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. Reasons To Join Us: - Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision - Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits - 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals - Vacation: All salaried employees are eligible for flexible time-off - Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays - Employee Discounts: Employees receive discounts on select grading services for approved submissions - Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs - Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities Candidates must be authorized to work in the United States. Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.