• You will build and lead the Customer Engineering function at Sayari, unifying our forward-deployed engineers, delivery consultants, solutions consultants, delivery analysts, the EDD team, the Tradecraft function, and customer health capability under a single operating model. • You will own the end-to-end technical customer experience from the first proof-of-value through multi-year production deployment. • You will partner with the Tradecraft Principal to build the institutional knowledge engine that makes Sayari's domain expertise durable and scalable. • You will report to the COO and sit at the leadership table where customer strategy is set. • This role carries direct accountability for an organization spanning Government and Commercial business units, with the mandate to create a unified customer-facing function that has clear delineation between commercial accountability (sales, AMs) and value delivery accountability (Customer Engineering). • This is a building role. You will inherit talented people spread across several functional homes and bring them together into a cohesive team with clear identity, shared metrics, and a unified operating cadence. • You will absorb and reshape the customer success function into an embedded capability focused on customer health and adoption intelligence. • You will partner with the Tradecraft Principal to connect GTM expertise back to Product, R&D, and Marketing in a structured, compounding way.

• Act as a trusted advisor, showcasing TENEX.AI’s AI-driven security solutions during the pre-sales and evaluation processes. • Ensure seamless handover to customer onboarding and support rapid onboarding of operational initiatives to enhance security outcomes. • Partner with the sales team to deliver technical expertise during pre-sales. • Conduct product demonstrations, proof-of-concepts (POCs), and security assessments tailored to client needs. • Collaborate with Customer Success managers to streamline onboarding of new clients. • Review client security architectures and recommend best practices for AI-driven security deployments. • Support incident response planning and contribute to developing operational tools, processes, and documentation to scale security operations. • Represent TENEX at industry events, webinars, and conferences as a cybersecurity expert. • Create high-impact content (e.g., whitepapers, case studies, blog posts) to educate the market on AI-driven security trends. • Work with all TENEX teams to align on both customer and internal business needs.

Location: EMEA Timezone: CET We are looking for an experienced Web Analytics & Tracking Implementation Specialist to join our team. In this role, you will be responsible for the technical quality of analytics implementations across a diverse portfolio of clients — spanning different industries, website setups, and technology stacks. You will act as the go-to expert for analytics implementation, tag management, and data integrity, working closely with internal teams to ensure tracking is accurate, reliable, and fit for purpose across all client properties. Responsibilities - Audit and validate analytics implementations across GA4, GTM, advertising pixels, and custom events; proactively identify gaps or misconfigurations before they impact data quality. - Diagnose and resolve tracking issues caused by website updates or code changes, distinguishing between technical failures and genuine performance shifts. - Design and validate tracking for complex scenarios — multi-step funnels, external checkouts, third-party integrations, multiple domains, and iframes. - Implement and troubleshoot cross-domain tracking, ensuring user journey continuity and correct attribution across platforms. - Support Consent Mode v2 implementation and CMP integration with GTM, configuring tag behavior in line with privacy regulations. - Investigate discrepancies between analytics and advertising platforms, determining whether fixes require GTM or development-level changes. - Serve as the internal expert for GA4 and GTM — supporting technical investigations, team troubleshooting, and tracking documentation. - 3+ years of strong hands-on experience with Google Tag Manager (GTM) — tag setup, triggers, variables, custom templates, and debugging. - Solid expertise in Google Analytics 4 (GA4) — event schema, data streams, conversions, audiences, and DebugView. - Experience implementing and auditing advertising pixels (Meta, Google Ads, LinkedIn, etc.). - Proficiency in cross-domain tracking, including linker configuration and parameter propagation. - Familiarity with Consent Mode v2 and CMP integrations (e.g., OneTrust, Cookiebot). - Ability to read and understand HTML, JavaScript, and CSS well enough to diagnose tracking issues and review implementation code. - Experience with browser developer tools (Chrome DevTools, Network tab, Console) and tag debugging tools (GTM Preview, GA4 DebugView, Tag Assistant). - Understanding of data layer architecture and event-driven tracking patterns. - Experience investigating discrepancies across platforms and working with imperfect or incomplete data. - Familiarity with iframe, multi-domain, and third-party checkout tracking challenges. - Knowledge of privacy regulations (GDPR, CCPA) and their impact on analytics data collection. Nice to Have - Experience with server-side tagging in GTM. - Exposure to other analytics tools (Adobe Analytics, Mixpanel, Amplitude). - Basic SQL knowledge for querying GA4 data via BigQuery. - Familiarity with attribution modeling concepts. WHAT WE OFFER: - USD compensation that values your expertise.‍ - Work from anywhere: Fully remote to suit your lifestyle.‍ - 31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter.‍ - Growth-focused environment: Access to learning resources and clear pathways for growth.‍ - Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more - ‍A culture of trust: We cut the red tape — results over rules always. Open talk, ownership, and getting things done together.

Role Description The CSS TSSM Travel Technology Specialist is responsible for assessing incidents to determine solution approaches, understanding requests for changes to identify the best approach, and applying solutions to ensure business problems are resolved. - Conduct assessment in a logical way, replicate error or test situation if possible. - Analyze larger requirements (multiple system, processes made of many sub-processes). - Coordinate activities with a range of internal or external teams across various issues. - Execute small to large complex configuration changes (many systems, many logics). - Respect defined and agreed service level agreements. Qualifications - Experience in the travel industry. - Experience in managing Technology is required. - Excellent spoken and written language skills in English. - Knowledge of Amadeus and Sabre is required. - Knowledge in Agent & Client facing Travel Technology and experience in the administration of an application is required. - Knowledge in OBT's Cytric and/or Onesto and experience in the administration is a plus. - Team player with great empathy for customer needs. Benefits - Flexible working hours and work-from-home or remote opportunities. - Opportunities to grow your skillset and career. - Generous vacation days so you can rest and recharge. - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools. - Travel industry professional perks and discounts. - An inclusive work environment where diversity is celebrated. Company Description BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com . - Get to know us by reading our blog - LinkedIn - Instagram - Facebook