• Lead implementations across growth marketing platforms including Braze, Iterable, Segment, Talon.One, Hightouch, and more. • Develop a complete understanding of how each platform works and shadow other MarTech Implementation Consultants to learn the nuances of integration. • Guide each client through the implementation process, customize the deliverables and dates according to the specific project. • Ensure a successful implementation and effectively manage all Ragnarok deliverables and communications with the client.

• Own the end-to-end delivery of client implementations, from kickoff through go-live, ensuring launches are timely, high-quality, and aligned with client objectives. • Collaborate with clients to understand their goals and technical environment, translating these into actionable implementation plans and tailored automation solutions. • Provide strategic guidance and best practices on how to leverage Ada, helping clients design scalable user journeys and automation strategies that support their long-term goals. • Design and configure logic-based workflows within Ada’s platform, including the implementation of Generative AI experiences tailored to each client’s business objectives and automation strategy. • Implement integrations with client systems, such as CRMs (e.g., Salesforce), eCommerce platforms (e.g., Shopify), authentication providers (e.g., Okta), and custom APIs, to enable automation, personalization, and reporting. • Test and refine GenAI responses through iterative adjustments, ensuring response quality, consistency, and alignment with project goals. • Coordinate with client stakeholders and internal teams, managing project milestones, proactively addressing blockers, and ensuring a seamless implementation experience. • Provide training and supporting documentation to equip clients for successful adoption and long-term management of the Ada platform. • Collaborate with Product and Engineering teams, sharing insights from implementations to identify areas for improvement and help shape product direction based on client needs.

Scope: North America Location: Remote Terms & Conditions: Full-time, permanent. This is a project role with an anticipated end date of June 2027. At completion of the project, the intent is to integrate into a new role within the organization. International assignment is not available for this role and relocation for local and international candidates is not provided. The Magnum Ice Cream Company (formerly a division of Unilever) is now a standalone, independent, EUR 7.9 billion publicly listed company. We’re on a mission to create the ultimate snacking company.​ A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories.​ Because we know, life tastes better with ice cream.​ We dream big but keep things simple to act fast.​If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!  JOB PURPOSE: The Ice Cream ERP Implementation Regional Planning and E2E Logistics Lead will act as the key liaison between the Americas Business Unit and the central Global Supply Chain (Plan-Manufacturing-Logistics) project team, ensuring that the new ERP system aligns with local business requirements, while maintaining global standardization. This role plays a crucial part in representing the business unit's needs for Planning and E2E Logistics processes and working with the business unit to adapt global processes and ways of working to ensure the successful transition to operating on a global technology platform including core ERP (e.g. SAP S4 Hana) and application layers. You will be responsible for the validation of the design, build and deployment of Supply chain processes focusing on Planning and E2E Logistics domains On-time-in-full: Planning’s process (supply, demand, material, production, S&OP.) and E2E Logistics' process (inbound, outbound, transportation, warehousing, ocean, export, import, etc.) and collaboration processes for your BU in our upcoming new Ice Cream ERP implementation. This position is integral to ensuring the successful implementation and seamless transition of Planning and E2E Logistics processes as part of the ERP transformation, with a project duration expected to be 1.5–2 years. KEY RESPONSIBILITIES: Business Unit Representation Planning and E2E Logistics Process Alignment: - Act as the primary representative of the Business Unit in all discussions related to Planning and E2E Logistics domains. - Ensure business unit Planning and E2E Logistics domain requirements are accurately reflected in the global ERP implementation and process and data & analytics design - Ensure change impact assessment is done for EU-BU and OTIF plan is created with risk management plan is finalised. - Collaborate with the other domains such as Order to Cash-Commercial, Procurement (S2P), Finance, M2D, P2F, Data & Analytics, Integration and Deployment project teams to ensure an integrated E2E design. - ERP Implementation & Data Integration: - Work closely within Internal IT organization to ensure seamless integration of Planning and E2E Logistics processes within the ERP system. - Assist in data migration, reconciliation, and validation to ensure accuracy ahead of ERP go-live. · Identify automation opportunities to enhance efficiency and reduce manual Planning and E2E Logistics processing tasks – the aspiration is touchless. - Collaboration & Stakeholder Management: - Act as a bridge between the Business Unit, Global Process Owners, Supply Chain and rest of SC-IT Organizations representing EU-BU to ensure successful ERP implementation. - Build and maintain a Change Network covering all the countries in the Business Unit to allow efficient two-way communication, ensuring smooth adoption of new processes and alignment with global standards. - Test, Validate, and Optimize: - Participate in testing and validation of the ERP system, ensuring accurate transactions, reporting and reconciliation. - Identify potential gaps in system functionality and propose enhancements for process optimization. - Transition to BAU: - Support training and knowledge-sharing initiatives ensuring that employees are enthused and have the skills and knowledge required to operate within the new system. - Monitor process performance post-implementation and identify opportunities for improvement - Support countries in the business unit on how to drive continuous improvement of performance metrics in BAU. WHAT YOU NEED TO SUCCEED: Qualifications & Experience: - Bachelor’s degree in technology, Information Systems, Supply Chain, Business, Finance or a related field. - 5+ years of experience in Plan-Make-Logistics (at minimum one domain) within Supply Chain. - Hands-on experience with ERP systems (SAP, Oracle, or similar). - Experience in ERP transformation, where Planning and E2E Logistics process standardization is a plus. Technical & Analytical Skills: - Strong understanding of order to deliver management processes. - Ability to understand, compare and analyse processes and drive continuous process improvements. - Familiarity with automation tools and digital solutions. - Collaborative Leadership: - Excellent communication and stakeholder management skills. - Ability to work across functions and influence key stakeholders. WHAT YOU CAN EXPECT: - A unique mix of global scale & start-up spirit—€7.9 bn powerhouse with an agile, entrepreneurial mindset. We’re building a new high growth Ice Cream company from the ground up. ​ - Career without limits—42 markets, international opportunities, and fast tracked growth. - A performance-driven culture—Freedom to act, disrupt and grow – your success is measured by impact.​ - A company that celebrates joy, innovation, and purpose—We create extraordinary careers, just like our ice cream creates extraordinary moments. Pay: The pay range for this position is $103,000 to $154,400. The Magnum Ice Cream Company (TMICC) takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. Bonus: This position is bonus eligible. Long-Term Incentive (LTI): This position is LTI eligible. Benefits: TMICC employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverage for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. #TMICC #TMICC ABOUT THE MAGNUM ICE CREAM COMPANY: With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations. The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization : · We are all about growth · We operate with speed and simplicity · We win together with fun · We boldly innovate to disrupt our industry · We care and challenge · We are experts in the Ice Cream Category ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE? Please apply online and do not forget to upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application. The Magnum Ice Cream Company (TMICC) Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact your recruiter. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses. The Magnum Ice Cream Company Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée. Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez contacter votre recruteur. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes. #LI-Remote

Head of Implementation Department: Implementation Employment Type: Full Time Location: Remote Reporting To: Chief Executive Officer Compensation: We’re flexible. This is a foundational hire, and we’ll shape the package (base + variable/bonus) around the right person with full alignment early in the process. Description Hi 👋 I'm Tom, CEO at Pinpoint. We're a high-growth HR tech company building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product-market fit, and happy customers. Implementation has sat within our broader CS function and our CS leaders have done a great job. But as we scale, we've reached the point where it needs dedicated leadership of its own. The reality is that implementing Pinpoint is genuinely complex work. Our customers range from fast-growing SMBs who are live in days to enterprise organisations with integrations, data migrations, and multiple stakeholders to manage across a months-long process. The variability is real, the customer-side dynamics are demanding, and getting it right consistently across both regions, at increasing volume, requires someone whose entire focus is exactly that. We are looking for someone who has done this before. Someone who has owned an implementation function at a B2B SaaS company, built the processes from the ground up, and knows what good looks like when your customers aren't enterprise giants with unlimited patience for complexity. Someone who leads from the front, moves fast, and isn't precious about how things have always been done. The fine print (but way more exciting): - This is a remote role based in the UK or US (EST only), managing a team of 6 across both regions, with approximately 15% travel for customer and team visits. - You'll work closely with our VP of Sales, Head of Technical Success, and our Heads of Customer Success in both the UK and US. Implementation sits at the centre of a tight commercial and delivery structure and the relationships you build across those teams will matter. - Implementation here is a cost centre, not a revenue line. We're not building a professional services function with its own P&L. The measure of success is the quality and consistency of customer outcomes, not what the function invoices. - Our product is a configurable, platform-style ATS serving multiple personas, with monthly releases. Supporting customers requires navigating workflows, configuration, integrations, and ongoing change. - Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions About the Role: - Own implementation globally, UK and US teams, end-to-end, with full accountability for outcomes - Lead, develop, and formally manage the implementation team, setting standards, running one-to-ones, developing careers, and building a team with a clear identity and a high bar - Own the sales-to-implementation handoff, working closely with our VP of Sales to ensure what gets promised before a customer signs reflects what we can deliver, and that the right groundwork is laid before implementation begins - Drive the continuous improvement of the function: playbooks, documented processes, consistent handoffs, and defined success milestones for every customer tier - Define what good implementation looks like at each customer tier, including whether and how the current model needs to change, and build the business case for it - Define and own the metrics that demonstrate the return on investment of the implementation function (we currently track average implementation duration by customer tier and active implementation volume) - Be a credible, visible presence in customer and prospect conversations at a senior level, someone who can walk into a room, make confident calls, and inspire confidence in how we work About You: - Owned an implementation function before. Not participated in one, not managed projects within one. Accountable for outcomes, built processes, and formally managed a team - Experienced in fast-growing environments where volume, pace, and limited resource were the reality. Not someone whose background is primarily in businesses where implementation is a revenue line and headcount or billing solves the problem - Comfortable building structure where little existed before, or materially transforming one that had stalled. Playbooks, processes, operating rhythms created or overhauled from scratch, not inherited and left unchanged - Experienced across the full B2B SaaS customer range, SMB, mid-market, and enterprise. Understands what customers at different price points expect, how their internal dynamics differ, and how to calibrate accordingly. Not someone who has only ever operated in one environment - Technically credible. Able to hold a real conversation about configuration, data migration, and integrations without a translator. Comfortable working alongside a technical success team to get things done without needing to own everything directly - A doer first. Especially in the early months, in the work: on customer calls, reviewing playbooks, debugging what's broken, leading from the front. Doesn't wait for others to build things they could build themselves - Fast-moving and proactively responsive. Not as a preference, as a baseline - Confident working across commercial teams. Understands the sales cycle, knows what a good handoff looks like, and willing to push back internally when commitments are being made that will create downstream problems - A strong people manager. Develops the team, gives clear feedback, holds a high bar, and creates the kind of clarity and structure that lets people do their best work - Genuinely AI-forward. Actively experimenting with new tools, genuinely curious about what they make possible - Familiar with HR tech or ATS environments, a genuine advantage in this role - Comfortable with approximately 15% travel across the UK and US for customer visits, team time, and key internal moments What We Offer: We want Pinpoint to be the best place you’ve ever worked—somewhere you feel valued, supported, and excited to grow. Here’s what you’ll get: - Comprehensive healthcare – Excellent medical, dental, & vision coverage for you and your family - Unlimited holidays – Take the time you need to rest and recharge - Mental health support – Unlimited, immediate access to professional counseling via Spill - Retirement contributions – 401k or pension contributions depending on your location - Remote-first – Work where you’re most productive, with flexibility and trust as the default - Equity with real upside – Share in the long-term value you help create - Fully paid parental leave – Up to 16 weeks of paid leave for new parents - Learning budget – Annual funds for courses, books, or anything that supports your growth A detailed overview of our benefits can be found here.