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Entrepreneur Cooperative logo
Entrepreneur Cooperative

Connect, Collaborate, Thrive: Dive into ECo's global network of entrepreneurs, fostering connections and collaboration.

Operations Manager

OperationsOperationsFull TimeRemoteSeniorTeam 11-50Since 2023H1B No SponsorCompany SiteLinkedIn

Location

Latin America

Posted

39 days ago

Salary

$1.5K - $2.1K / month

Seniority

Senior

4 yrs expEnglish

Job Description

Operations Manager

Entrepreneur Cooperative

• Own and maintain CRM data integrity, structure, and accuracy • Standardize pipeline stages, lead tracking, and attribution logic • Manage large datasets (10,000–50,000+ records), including cleaning and auditing • Improve CRM workflows and automation to reduce manual work • Build and maintain dashboards tracking: Leads, Conversions CPL (Cost Per Lead), CPA (Cost Per Acquisition) ROI by channel and conversion cycle time • Deliver weekly performance reports with insights and recommendations • Own marketing attribution across all channels • Proactively identify underperforming campaigns and optimize performance • Coordinate outbound campaigns (cold calling, SMS, RVM, direct mail, referrals) • Manage lead lists, segmentation, and CRM data flows • Track campaign performance and continuously improving processes • Manage and oversee a remote team (VAs, cold callers, lead managers) • Run weekly KPI meetings and track performance metrics • Identify operational bottlenecks and implement solutions • Act as the main operational point of contact for leadership • Support performance reviews and proactively address underperformance • Build and maintain SOPs for all repeatable processes • Own and manage ClickUp (or similar tools) for task and workflow management • Implement automation (Zapier, ClickUp, etc.) to improve efficiency • Ensure scalable onboarding processes for new hires

Job Requirements

  • 4+ years of experience in Operations, Marketing Operations, RevOps, or similar roles
  • Strong hands-on experience with Salesforce (CRM management, reporting, pipelines)
  • Advanced Excel / data analysis skills (Power Query is a strong plus)
  • Experience handling large datasets (10K–50K+ records)
  • Proven experience building dashboards and performance reports
  • Experience managing or coordinating remote teams
  • Fluent English (written and spoken, client-facing level)
  • Strong organizational, analytical, and problem-solving skills
  • High ownership mindset and ability to work independently

Benefits

  • Performance-based bonuses tied to operational and team outcomes
  • Annual salary review (cost-of-living adjustments)
  • Internet/home office stipend
  • Paid time off + U.S. holidays (after 6 months)
  • Long-term growth opportunity with direct exposure to leadership

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