Job Title: Client Operations Manager Location: Remote Role Type: Full-Time Working Hours: Monday to Saturday, 4:00pm to 2:00am Manila time (GMT+8) Who Are We? At Reef, we connect elite talent with high-growth companies building world-class teams. We work exclusively with the top 3% of candidates and match them with established companies across Australia, New Zealand, the US, and UK that are serious about investing in their people and operational infrastructure. We support your integration into these companies by providing additional training, admin/HR support, and access to our growing community of high-performing professionals. About the Role We're seeking a highly organised, proactive Customer Support & Operations Manager to run the day-to-day client experience and operational backbone of a premium, high-touch agency business. This is not a ticket queue role. You'll own operational delivery across a portfolio of the agency's clients: hosting live classes, answering customer emails and DMs, handling inbound leads, and building the systems that keep each client's operation running without senior staff having to chase anything. You'll be the person who knows each client's business, tools, and customers well enough to operate inside them as if you were staff. This role suits someone who has worked somewhere that charged a premium and expected the service to match, a boutique studio, private school, concierge-level program, or high-touch online business.

Role Description As part of our continued growth, we are integrating experienced owner-operators into a nationwide freight system designed for consistency and efficiency. This role is structured for drivers who value independence while benefiting from coordinated logistics support. Operations are managed by a U.S.-based team with over 30 years of experience, ensuring stable freight flow and structured lane opportunities. Qualifications - Valid CDL-A license - Ownership or lease of dependable equipment - Active insurance and authority - Strong operational independence - Excellent communication and time management skills Requirements - Transport freight across regional and long-haul routes - Communicate shipment updates and scheduling availability - Manage logistics coordination for pickups and deliveries - Maintain compliance with all regulatory requirements - Submit accurate and timely documentation - Demonstrate professionalism in all operational activities Benefits - Remote contractor role with nationwide freight participation and operational flexibility. Communication & Contact Notice (TCR Compliance) Application submission implies consent for communication via phone, email, or SMS regarding hiring updates. Opt-out is available.

• Progress through four phases of the C2C Program • Participate in a leadership experience in Charlotte, NC • Spend time with support functions like Marketing, HR, HSE, Fuel, Facilities, Finance • Shadow a high-performing Market Manager • Oversee operations of multiple stores as Market Manager • Recruiting, training, and disciplining store managers • Ensuring operational efficiency and marketing consistency across stores • Setting regional goals and ensuring compliance with regulations • Addressing operational problems that arise • Managing a regional budget and monitoring store P&L reports

Job DetailsJob Location: Remote - Laredo, TX 78040Salary Range: $65,000.00 - $85,000.00 Salary Title Logistics Specialist Classification Salary, Exempt Reports to: Director of Logistics Position Type and Expected Work Hours Core Hours: Monday - Friday 8am - 5pm Fully Remote; up to 15% travel required Application open to anyone located in the contiguous United States and is available on schupan.com/careers/ We do not extend employment offers without a formal, multi-step interview process. No blind offers, no fees. We do not conduct interviews via text message, nor do we request payment, wire transfers, or banking details as part of our hiring process. If you receive a suspicious call or message regarding employment, please do not share personal information, and verify the role directly through our official job board. You can always verify active job openings on our website, or reach out to us directly at tmr@schupan.com to confirm the legitimacy of a communication.​​​​​​​ ABOUT SCHUPAN We've been creating sustainable material solutions since 1968. At Schupan, we want to positively impact our people, community, and planet every day. We believe our core values foster a culture of excellence through growth.Schupan expects all employees to perform their job duties and consistently follow the code of conduct, by exhibiting behaviors that reflect: Integrity, Empowerment, Sustainability, and Compassion. We believe our employees make us the best. Some benefits of working at Schupan: People-first culture Career advancement and growth opportunities Weekly pay Cell phone stipend Discretionary end-of-year bonus Medical, dental, company paid employee only dental, dental for dependents, company paid core vision for employee and family, HSA, FSA,fitness incentives, wellness premium discount 401k and match eligibility, and PTO available Day 1 Company-paid group life and AD&D, voluntary life, short and long-term disability Pet insurance, paid parental leave, tuition reimbursement, and EAP SUMMARY   The Logistics Specialist is responsible for executing logistics, customer service, and administrative tasks related to materials trading. This role is crucial in efficiently driving our logistics operations – maximizing profitability, mitigating risk, providing excellent customer service and responsiveness while ensuring proactive and clear communication across the necessary functional groups and partners. The individual is highly motivated, collaborative, detail-oriented, and can multi-task with a high sense of urgency. NOTE: This job description outlines key logistics team functions and is intentionally broad in scope to allow flexibility across domestic and international responsibilities. An individual’s workload will depend on experience, training, and business needs as market conditions change. ESSENTIAL FUNCTIONS Load Scheduling & Coordination Coordinate with brokerage suppliers, consumers, and logistics vendors to schedule shipments in alignment with PO terms and conditions. Promptly schedule supplier loads upon request and proactively follow up on open orders; keeping commercial stakeholders informed of progress and seeking their support when necessary. Schedules and manages pickup and delivery appointments. Collaborates to maximize utilization and proactively communicates misses and recovery plans to the appropriate parties. Utilizes established templates, processes, and systems to request bookings/tenders and appointments. Facilitate reallocations (or change of destinations) as directed to meet market demands with urgency and accuracy while minimizing cost impact. Assigns logistics partners by prioritizing cost and balancing transit time, reliability, and service capability. Maintain and update required spreadsheets and systems in real time with attention to detail. Rate Management & Invoicing Provides accurate and timely rate information to commercial professionals. Works closely with approved vendors to obtain multiple rates and maintains all quotes in our rate management platform. Identifies lanes suitable for long-term rate agreements and recommends accordingly. Maintains documentation and tracks accessorial charges on a load basis, confirming they are invoiced in accordance to any existing agreements or carrier/broker accessorial tables. Partners with commercial team to determine responsibility for incurred charges and instruct admin/accounts payable accordingly. Resolve freight-related discrepancies with vendors and internal teams, including invoice disputes. Communicating outcomes to relevant parties for payment and/or debits where appropriate. Documentation & Compliance Prepare shipping documentation with accuracy and timeliness when necessary. Ensures accurate usage of HTS and Schedule B classifications at the time of booking.  Facilitates compliance with regulatory agencies, customs and trade in coordination with customs brokers and internal Compliance Specialist and relevant partners. Understands and applies Incoterms appropriately across shipments – DTHC’s, Customs Clearance responsibility, freight responsibility, etc. Ensure compliance with all applicable laws, regulations, and ISO standards. Inventory & Warehouse Coordination Provide import ETA’s to logistics counterparts and warehouses for coordination of final deliveries.  Assign warehouse partners based on inbound forecast, free time, rates, and storage costs. This requires close coordination with partner facilities to understand available capacity and to minimize costs. Collects, verifies, and reports monthly physical inventories at third-party warehouses to Finance and Accounting. Validates invoicing accuracy (handling and storage costs), approving for payment or disputing as required. Issue Resolution & Claims Address logistics issues with urgency, attention to cost, and professionalism. Monitors international shipments, addressing customs holds, delays, and cost-related issues with urgency to minimize financial and operational impact.  Document and prepare 3rd-party freight claims to review with Director of Logistics before submission. Follow established procedures to mitigate load theft risk and follow Stolen Load protocol with urgency if/when a theft is suspected. Stakeholder Engagement & Communication Build and maintain strong relationships with internal and external partners (e.g., carriers, brokers, warehouses, customs brokers, commercial, accounting, and finance teams etc). Ensure workload visibility and collaborate with teammates for seamless service and coverage in times of work absence. Participate actively in vendor meetings while seeking synergies and contributing to continuous improvement discussions. Other Responsibilities Stay informed on freight market trends through regular webinars, seminars, and industry updates. Remain cognizant of urgent (carrier delivery) issues after hours/weekends and respond as needed. Leverage partner technologies for tracking, analytics, claims, and inventory management. Support and adopt new technology implementations aligned with strategic goals. Adopt a mindful approach to travel and expense spending, balancing need and fiscal responsibility. Submits Trip Summary and/or Meeting Minutes to Director of Logistics and VP of Operations. Travel up to 15% as needed, using the most resource-efficient methods. Consult with the Director of Logistics as needed and perform other duties as assigned. REASONABLE ACCOMMODATIONS STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions. QualificationsPOSITION QUALIFICATIONS EDUCATION AND EXPERIENCE High school diploma, GED, or equivalent (required) 3+ years of demonstrated international logistics and customer service experience (required) Multi-modal logistics and commodity experience (required) Bachelor’s degree (or equivalent) in logistics, supply chain management, or related disciplines (highly preferred). Bilingual fluency in English and Spanish (preferred) PHYSICAL REQUIREMENTS Routinely sits; uses hands to type; reach with hands and arms Ability to safely perform site visits and travel as necessary. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. Equal Opportunity Employer: Schupan believes our coworkers must be able to enjoy a work environment free from all forms of employment discrimination. The Company embraces individual differences and does not discriminate against any coworker or applicant for employment because of race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, disability, genetic information, veteran status, height, weight, or any other protected characteristic under federal, state, or local law. This policy of nondiscrimination applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. #LI-HS1