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Customer Sales Engineer
Location
California + 12 moreAll locations: California | Colorado | District Of Columbia | Florida | Illinois | Louisiana | Oregon | Maryland | Massachusetts | Missouri | Pennsylvania | Texas | Washington
Posted
45 days ago
Salary
$120K - $150K / year
Seniority
Senior
Job Description
Customer Sales Engineer
UpGuard
• You will drive product activation during the renewal and expansion cycle by providing an excellent experience to our existing customers • Support existing during trials/proof of concepts (POC) of the platform • Identifying existing customer pain points and challenges during trials/POCs of additional products, while also defining their goals and influencing their requirements • Be the technical point of contact for any support queries during the renewal and expansion cycle • Assist with customer security assessments, RFPs, and business cases as required • Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them
Job Requirements
- Experience: 3+ years in a customer-facing, post sales technical role such as a Renewals focused Sales Engineer, Solutions Consultant, Sales Consultant, or Technical Account Manager Experience in a post-sales or expansion focused role is highly preferred.
- Sales Acumen: You are comfortable and effective in a commercial-driven environment, partnering closely with sales and success teams to achieve a revenue goal.
- Cybersecurity/GRC Ecosystem: Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like ServiceNow; SIEMs like Splunk; or other security stack tools).
- Product Expert Mindset: A passion for becoming a deep subject matter expert on a complex software platform.
Benefits
- Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
- WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
- $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
- Annual leave: Generous leave days to give you time to recharge your batteries.
- 18 weeks paid Parental Leave: Irrespective of parenting role
- Personal Leave Allowance: This includes sick & carer’s leave
- Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
- Top-spec hardware: All team members will be provided with top-spec laptops for their role
- Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
- Health Insurance
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