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The intelligent heart of customer experience.
Solutions Architect – Pre Sales, Amazon Connect
Location
Texas + 3 moreAll locations: Texas | Virginia | Washington | Wisconsin
Posted
48 days ago
Salary
$165K - $247K / year
Seniority
Senior
Job Description
Solutions Architect – Pre Sales, Amazon Connect
Zendesk
• Act as the key technical expert during the pre-sales process. • Work closely with the Contact Center Platform Architecture team and potential customers to design and scope customized solutions. • Provide expert technical support to the sales team by analyzing customer requirements. • Create detailed professional services estimates and proposals. • Articulate complex technical concepts clearly to diverse audiences. • Maintain deep technical expertise across Zendesk for Contact Center product suite. • Partner closely with the Professional Services team for seamless transition from sales cycle to project delivery.
Job Requirements
- 3+ years of customer-facing experience, preferably technical support or consulting role.
- 3+ years hands-on experience building, migrating and deploying complex cloud-based solutions.
- Experiencing implementing and supporting AWS environments - Amazon Connect is a MUST have
- Proven ability to translate customer business objectives into a comprehensive technical solution and detailed project estimate.
- Exceptional communication and presentation skills, with a focus on articulating value and building trust with prospective customers.
Benefits
- This position may also be eligible for bonus, benefits, or related incentives.
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
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