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DDN

World’s leading Data Intelligence Platform supercharging over 500,000 GPUs across all data workloads

Support Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 1,001-5,000Since 1998H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

36 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishKubernetesOpenStackVMware

Job Description

Support Account Manager

DDN

• The Support Account Manager (SAM) is the named, dedicated, post-sales relationship owner for a portfolio of Tintri's strategic enterprise customers. • The SAM is responsible for the customer's day-to-day experience of Tintri Support, the proactive health of their install base, the timely resolution of escalations, and the documented relationship that keeps the account healthy across multi-year contract cycles. • The SAM works in close partnership with the customer's primary technical contacts, executive sponsors, Tintri Engineering, Tintri Support, and Sales (Regional Sales Manager, Account Executive, Sales Engineer). • The role carries a portfolio of approximately five to eight strategic accounts, typically Platinum-tier or above, in regulated industries (financial services, healthcare, public sector, large enterprise). • The SAM owns the customer's stewardship outcome.

Job Requirements

  • 5+ years in a customer-facing post-sales role: Support Account Manager, Technical Account Manager, Customer Success Manager, or senior support engineer with named-account responsibility.
  • Demonstrated ability to maintain account documentation (account plans, QBRs, scorecards) over multi-year customer relationships.
  • Working technical fluency in enterprise storage, virtualization (VMware, Hyper-V, OpenStack, Kubernetes), and adjacent infrastructure.
  • Direct experience running customer escalations to resolution under time pressure.
  • Strong written communication; this role produces a real artifact for every customer interaction.
  • Experience with Salesforce for activity tracking and pipeline visibility.
  • Comfort presenting to senior customer audiences (Director, VP, CIO, CTO).
  • Self-directed, calendar-driven, able to manage a portfolio of 5-8 accounts without daily oversight.

Benefits

  • Full DDN benefits package including health, dental, vision, 401(k), and PTO.
  • Remote work setup support provided.

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