World’s leading Data Intelligence Platform supercharging over 500,000 GPUs across all data workloads
Support Account Manager
Location
United States
Posted
36 days ago
Salary
0
Seniority
Senior
Job Description
Support Account Manager
DDN
• The Support Account Manager (SAM) is the named, dedicated, post-sales relationship owner for a portfolio of Tintri's strategic enterprise customers. • The SAM is responsible for the customer's day-to-day experience of Tintri Support, the proactive health of their install base, the timely resolution of escalations, and the documented relationship that keeps the account healthy across multi-year contract cycles. • The SAM works in close partnership with the customer's primary technical contacts, executive sponsors, Tintri Engineering, Tintri Support, and Sales (Regional Sales Manager, Account Executive, Sales Engineer). • The role carries a portfolio of approximately five to eight strategic accounts, typically Platinum-tier or above, in regulated industries (financial services, healthcare, public sector, large enterprise). • The SAM owns the customer's stewardship outcome.
Job Requirements
- 5+ years in a customer-facing post-sales role: Support Account Manager, Technical Account Manager, Customer Success Manager, or senior support engineer with named-account responsibility.
- Demonstrated ability to maintain account documentation (account plans, QBRs, scorecards) over multi-year customer relationships.
- Working technical fluency in enterprise storage, virtualization (VMware, Hyper-V, OpenStack, Kubernetes), and adjacent infrastructure.
- Direct experience running customer escalations to resolution under time pressure.
- Strong written communication; this role produces a real artifact for every customer interaction.
- Experience with Salesforce for activity tracking and pipeline visibility.
- Comfort presenting to senior customer audiences (Director, VP, CIO, CTO).
- Self-directed, calendar-driven, able to manage a portfolio of 5-8 accounts without daily oversight.
Benefits
- Full DDN benefits package including health, dental, vision, 401(k), and PTO.
- Remote work setup support provided.
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