• Lead and grow a distributed team of platform engineers, hiring strategically as the team scales. • Own the roadmap for the Software Delivery Lifecycle (SDLC), balancing immediate developer friction with long-term platform bets. • Build deep relationships with engineering leads to drive the adoption of standardized pipelines and platform-managed solutions. • Establish and measure key performance metrics (such as DORA) to track improvements in deployment frequency and release confidence. • Define the strategy for AI in the SDLC, setting quality gates and guardrails for AI-assisted code. • Participate in an incident-commander rota to ensure operational health and a sustainable team burden.

Role Description Support Business Development in the winning of new business for ICON. - Organize and prepare high quality customer-focused proposals and budgets for the conduct of clinical trials. - Recognize, exemplify, and adhere to ICON’s values which centre around our commitment to People, Clients, and Performance. - Lead and prepare complex client focused proposals, budgets and client grids for new business opportunities and ensure that all required information is provided in the final proposal within given timeframe. - Adhere to the proposal process. - Chair kick-off, budget and strategy meetings as appropriate and coordinate the participation of appropriate personnel in the proposal development process. - Liaise with the appropriate personnel including sales, proposals and operations throughout the proposal generation to ensure that the proposal and strategy meets the business needs in line with triage priority. - Prepare budgets for proposals by interacting with operational departments to coordinate budgets and assumptions. - Submit final proposal, on time, to Account Manager or designee. - Coordinate and participate in negotiations and discussions with clients as required. - Attend bid defence and other client meetings in a support role when required. - Clarify contract specifications with the Manager, Proposals; Project Manager; and/or Account Manager (where applicable). - Solicit input and review of proposals, budgets and contracts (where applicable) from the relevant operational departments including Manager, Proposals and Account Manager. - Train and mentor junior staff as appropriate and as designated by Manager, Proposals. - Develop and maintain filing and tracking tools in accordance with accepted practices. - Comply with ICON administrative, training and human resources policies. - Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties. - Ability and willingness to travel at least 5% of the time (international and domestic: fly and drive). Qualifications - Bachelor’s degree or equivalent. - Prior experience successfully performing the role of a proposal developer (a minimum of 2 years’ experience). - Self-starter and able to function in a high-paced, dynamic environment. - Must be able to work independently, be highly motivated and a strong team player. - Ability to work under pressure to meet tight deadlines while maintaining accuracy and attention to detail. - Ability to evaluate RFPs and identify critical issues and questions. - Good understanding of industry cost drivers and budget algorithms. - Excellent numeracy, communication and organizational skills. - Excellent working knowledge of Microsoft Excel and Microsoft Word. - Fluency in English and excellent written English skills are essential. - Due to the nature of this position it may be required for the employee to travel. Therefore, dependent on the employee's location, the employee may be required to possess a valid Driver’s license. Benefits - Various annual leave entitlements. - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance. - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Meet Fetch Engineering: At Fetch, engineering is driven by curiosity, ownership, and a bias toward action. We operate in complex problem spaces where the right answer is not always clear, and success depends on adaptability, critical thinking, and informed decision-making. Our engineers are comfortable navigating ambiguity, understanding tradeoffs, gathering context, and turning uncertainty into progress while maintaining high technical standards. Engineers at Fetch take pride in building reliable, scalable systems that serve millions of users. You will contribute directly to the codebase, collaborate closely with cross-functional partners, and help shape best practices that elevate the quality of our work. We foster a culture of mentorship and collaboration, where engineers grow by learning from one another and holding a high bar for quality, reliability, and impact. About the Role: Fetch is scaling the systems that power tens of millions of users and hundreds of millions of transactions every month. We are hiring an Engineering Manager to lead teams responsible for building Fetch’s next-generation offers and rewards platform. The Offers team builds the systems that transform user actions, such as engaging with partner content, completing surveys, or exercising, into point-earning opportunities. This platform sits at the core of Fetch’s engagement and monetization strategy and requires reliable, scalable infrastructure to support high-volume traffic, experimentation, and rapid iteration. As an Engineering Manager on the Offers team, you will lead engineers building and evolving backend services that support offer creation, targeting, fulfillment, and measurement. You will partner closely with Product, Data, and Platform teams to deliver new capabilities while ensuring the long-term scalability, reliability, and operational health of the platform. This is a full-time role that can be held from one of our US offices or remotely in the United States. Role Responsibilities: - Lead, coach, and develop a team of software engineers across multiple experience levels - Set clear expectations, provide regular feedback, and support career growth and performance management - Partner with senior engineers to guide system design, architecture, and technical decision-making - Own delivery for the Offers roadmap, ensuring predictable execution and high-quality outcomes - Translate product and business goals into clear technical plans and milestones - Collaborate closely with Product Management to shape roadmaps, scope initiatives, and define success metrics - Partner with Data, Analytics, and ML teams on targeting, experimentation, and measurement - Ensure systems are scalable, reliable, observable, and resilient under high traffic and transaction volume - Balance delivery velocity with long-term technical health and operational excellence - Improve team processes, reduce operational overhead, and drive continuous improvement - Communicate progress, risks, and tradeoffs clearly to stakeholders and leadership - Foster a culture of ownership, quality, and accountability - Support engineers in using AI-assisted tools such as GitHub Copilot or Claude Code to improve development velocity, documentation, and code quality Minimum Requirements: - 3+ years of experience managing software engineers - Strong technical background in backend systems, distributed systems, or data-intensive applications - Experience delivering customer-facing products at scale - Ability to evaluate system design, architecture, and technical tradeoffs - Proven track record of leading teams to ship complex projects - Experience partnering with product and cross-functional stakeholders - Commitment to engineering best practices including testing, observability, and incident management - Ability to leverage AI tools to support engineering productivity, code quality, and team efficiency Preferred Requirements: - Experience working on offers, personalization, growth, marketplace, or monetization systems - Familiarity with experimentation frameworks and analytics pipelines - Experience supporting high-throughput, low-latency services - Prior experience scaling teams or systems through periods of rapid growth - Strong programming background in Go, Java, or similar backend languages - Experience working with event-driven architectures and distributed data systems - Ability to translate complex technical concepts into clear explanations for non-technical partners

• Lead and develop a team of 5–8 engineers focused on platform and backend systems. • Own systems that power key domains like transactions, catalogs, entitlements, and integrations. • Partner with Product on complex domain modeling and system design. • Drive architectural decisions with a focus on scalability, reliability, and maintainability. • Improve API design, system boundaries, and service ownership. • Coach engineers on navigating technical ambiguity and trade-offs. • Ensure operational excellence for critical platform services.