SingleStore

• Provide email and live technical support to enterprise customers, acting as the first line of defense for complex technical issues, bug diagnosis, or resolving critical outages. • Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to appropriate Engineering team. • Collaborate closely with software developers, sales engineers, and technical account managers to keep all teams up to date with current customer issues. • Work to streamline and improve various Support and Engineering processes, author internal run-books or public documentation, and help team improve efficiency and effectiveness.

• Provide email and live technical support to our enterprise customers. • Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests. • Collaborate closely with software developers, sales engineers, and technical account managers. • Work to streamline and improve various Support and Engineering processes and tools. • Ensure customers have a positive support experience during every interaction.

Role Description SingleStore engineers build the real-time data platform powering some of the world’s most demanding applications. Our cloud-native architecture enables high-performance transactional and analytical workloads at scale, and our teams ship production code continuously throughout the year. We operate in a fast-moving, highly collaborative environment where engineers own their work end-to-end and partner closely across Product, Sales, and Go-To-Market teams to deliver meaningful business impact. We are seeking a Senior Software Engineer to join the Helios team and play a critical role in designing and delivering core capabilities for SingleStore’s cloud-managed service. This is a senior technical leadership role with end-to-end ownership of large, release-defining projects at the intersection of distributed systems, cloud infrastructure, and database technology. The focus of this role is on cloud-based metering and billing for all Helios products and features. You will be responsible for building and maintaining the bookkeeping system and integrations that powers millions in cloud revenue with extreme attention to detail. As a Software Engineer, you will set technical direction, solve complex system-level problems, and act as a force multiplier across the organization. You will work closely with Product and customer-facing teams to ensure our platform meets the needs of both long-standing enterprise customers and new adopters. This role is ideal for an engineer who thrives on deep technical challenges, takes pride in building durable systems, and enjoys mentoring others while remaining hands-on. Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process. Role and Responsibilities - Lead technical design and decision-making for large, release-defining projects impacting SingleStore’s cloud platform. - Design and implement new capabilities across networking, control plane, and managed service infrastructure. - Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient. - Collaborate closely with Product Management to translate customer and business requirements into robust technical solutions. - Investigate and resolve difficult issues in production and development environments while balancing multiple responsibilities. - Communicate complex technical decisions and trade-offs clearly, including their impact on system performance, reliability, and business outcomes. - Mentor and guide engineers on system design, coding standards, and architectural best practices, raising the technical bar across the team. - Participate in customer POCs and technical engagements, helping optimize performance, reliability, and adoption. - Partner cross-functionally with teams including Sales, Marketing, and G&A to support product delivery and customer success. Qualifications - 4+ years of experience developing and debugging system-level software in Golang or similar language. - Familiarity with distributed systems managed via Kubernetes. - Demonstrated ability to design and build highly reliable, high-performance system software. - Experience working in environments where performance, scalability, and reliability are critical. - Bachelor’s degree in Computer Science or equivalent practical experience. Preferred Qualifications - Experience building cloud-native SaaS platforms. - Experience working with frontend web frameworks like React. - Background with cloud-based metering and billing and generally accepted account practices. Benefits - SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. - With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. - SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin, and Kyiv. - Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people. - Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. - SingleStore’s base salary range for this role, if based in California, Colorado, Washington, or New York City is: $150,000 - $220,000 USD per year.

• Work closely with product managers, designers, customers, and other engineers to ensure we deliver a high-quality experience • Develop a world-class managed service responsible for providing an innovative operational database solution in the cloud • Proactively contribute to the team's engineering process to assist with our ability to scale and deliver projects on time • Mentor junior engineers and contribute to a welcoming team environment

Role Description SingleStore is seeking a Site Reliability Engineer to help optimize and scale our managed service offering across all three major cloud providers. In this role, you will be at the intersection of leading technology trends – a highly performant distributed database, managed by Kubernetes, running in the cloud. This is a development role, requiring an engineering mindset to solve operational challenges. You will be part of a globally distributed team of engineers, helping to drive SRE practices across the company. Through infrastructure automation, you will help us grow our service across multiple cloud platforms, requiring a relentless focus on eliminating manual processes. You will also leverage our monitoring platform to improve the overall customer experience by systematically identifying and fixing any issues impacting our customers. As an SRE, you will also help diagnose issues on the platform, leveraging a deep understanding of the SingleStore query engine along with the backend infrastructure. What you'll do: - Develop automation platform to manage infrastructure rollouts across cloud providers - Optimize telemetry platform to identify customer impacting events while providing relevant data to drive debugging - Partner with engineering team to optimize performance of services for cloud architecture - Debug Live Site events and conduct follow-up postmortem and RCA analysis - Participate in an SLA-driven on-call rotation, which will include after-hours, weekend, and rotating holiday participation. Qualifications - Infrastructure automation experience. Python and Golang a plus. - Knowledge of Kubernetes and the container ecosystem - Strong cross group collaboration and communication skills - Familiar with at least one of AWS, Azure, or Google Cloud - Experience debugging, diagnosing and troubleshooting complex, production software - B.S. Degree in Computer Science or related field Company Description SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin, and Kyiv. Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.

SingleStore engineers build the real-time data platform powering some of the world’s most demanding applications. Our cloud-native architecture enables high-performance transactional and analytical workloads at scale, and our teams ship production code continuously throughout the year. We operate in a fast-moving, highly collaborative environment where engineers own their work end-to-end and partner closely across Product, Sales, and Go-To-Market teams to deliver meaningful business impact. Position Summary We are seeking a Senior Software Engineer to join the Helios team and play a critical role in designing and delivering core capabilities for SingleStore’s cloud-managed service. This is a senior technical leadership role with end-to-end ownership of large, release-defining projects at the intersection of distributed systems, cloud infrastructure, and database technology. The focus of this role is on cloud based metering and billing for all Helios products and features. You will be responsible for building and maintaining the bookkeeping system and integrations that powers millions in cloud revenue with extreme attention to detail. As a Software Engineer, you will set technical direction, solve complex system-level problems, and act as a force multiplier across the organization. You will work closely with Product and customer-facing teams to ensure our platform meets the needs of both long-standing enterprise customers and new adopters. This role is ideal for an engineer who thrives on deep technical challenges, takes pride in building durable systems, and enjoys mentoring others while remaining hands-on. Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process. Role and Responsibilities - Lead technical design and decision-making for large, release-defining projects impacting SingleStore’s cloud platform. - Design and implement new capabilities across networking, control plane, and managed service infrastructure. - Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient. - Collaborate closely with Product Management to translate customer and business requirements into robust technical solutions. - Investigate and resolve difficult issues in production and development environments while balancing multiple responsibilities. - Communicate complex technical decisions and trade-offs clearly, including their impact on system performance, reliability, and business outcomes. - Mentor and guide engineers on system design, coding standards, and architectural best practices, raising the technical bar across the team. - Participate in customer POCs and technical engagements, helping optimize performance, reliability, and adoption. - Partner cross-functionally with teams including Sales, Marketing, and G&A to support product delivery and customer success. Required Skills and Experience - 4+ years of experience developing and debugging system-level software in Golang or similar language - Familiarity with distributed systems managed via Kubernetes. - Demonstrated ability to design and build highly reliable, high-performance system software. - Experience working in environments where performance, scalability, and reliability are critical. - Bachelor’s degree in Computer Science or equivalent practical experience. Preferred Qualifications - Experience building cloud-native SaaS platforms. - Experience working with frontend web frameworks like React. - Background with cloud based metering and billing and generally accepted account practices. SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv. Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people. To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company. SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses. For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice. #li-remote #remote-li

SingleStore engineers build the real-time data platform powering some of the world’s most demanding applications. Our cloud-native architecture enables high-performance transactional and analytical workloads at scale, and our teams ship production code continuously throughout the year. We operate in a fast-moving, highly collaborative environment where engineers own their work end-to-end and partner closely across Product, Sales, and Go-To-Market teams to deliver meaningful business impact. Position Summary We are seeking a Senior Software Engineer to join the Helios team and play a critical role in designing and delivering core capabilities for SingleStore’s cloud-managed service. This is a senior technical leadership role with end-to-end ownership of large, release-defining projects at the intersection of distributed systems, cloud infrastructure, and database technology. The focus of this role is on cloud based metering and billing for all Helios products and features. You will be responsible for building and maintaining the bookkeeping system and integrations that powers millions in cloud revenue with extreme attention to detail. As a Software Engineer, you will set technical direction, solve complex system-level problems, and act as a force multiplier across the organization. You will work closely with Product and customer-facing teams to ensure our platform meets the needs of both long-standing enterprise customers and new adopters. This role is ideal for an engineer who thrives on deep technical challenges, takes pride in building durable systems, and enjoys mentoring others while remaining hands-on. Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process. Role and Responsibilities - Lead technical design and decision-making for large, release-defining projects impacting SingleStore’s cloud platform. - Design and implement new capabilities across networking, control plane, and managed service infrastructure. - Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient. - Collaborate closely with Product Management to translate customer and business requirements into robust technical solutions. - Investigate and resolve difficult issues in production and development environments while balancing multiple responsibilities. - Communicate complex technical decisions and trade-offs clearly, including their impact on system performance, reliability, and business outcomes. - Mentor and guide engineers on system design, coding standards, and architectural best practices, raising the technical bar across the team. - Participate in customer POCs and technical engagements, helping optimize performance, reliability, and adoption. - Partner cross-functionally with teams including Sales, Marketing, and G&A to support product delivery and customer success. Required Skills and Experience - 4+ years of experience developing and debugging system-level software in Golang or similar language - Familiarity with distributed systems managed via Kubernetes. - Demonstrated ability to design and build highly reliable, high-performance system software. - Experience working in environments where performance, scalability, and reliability are critical. - Bachelor’s degree in Computer Science or equivalent practical experience. Preferred Qualifications - Experience building cloud-native SaaS platforms. - Experience working with frontend web frameworks like React. - Background with cloud based metering and billing and generally accepted account practices. SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv. Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people. To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company. SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses. SingleStore’s base salary range for this role, if based in California, Colorado, Washington, or New York City is: $150,000 - $220,000 USD per year For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice. #li-remote #remote-li

Interested in future Engineering opportunities with SingleStore? Join our Engineering Talent Community and stay connected with upcoming openings across our Product, Engineering, and Infrastructure teams in the United States, EMEA, and global hubs. We’re always interested in speaking with talented engineers who are passionate about building high-performance systems, solving complex technical challenges, and shaping the future of data and AI infrastructure. We’d love to hear from candidates with experience in areas such as: - Software Engineers - Distributed Systems Engineers - Database Engineers - Site Reliability Engineers (SRE) - Cloud / Private Cloud Engineers - Performance Engineers - Backend Engineers - AI / ML Infrastructure Engineers - Interns and New Grad Engineers At SingleStore, our Engineering teams build the technology powering some of the world’s most innovative companies, enabling real-time analytics, scalable applications, and next-generation AI workloads on a unified data platform. Why Join SingleStore? - High-growth company at the forefront of data and AI innovation - Opportunities across core database, cloud, infrastructure, and product engineering - Global, collaborative, and high-performance engineering culture - Meaningful technical challenges with visible customer impact - Ability to work on systems built for speed, scale, and reliability Join Our Talent Community If you’re interested in being considered for future opportunities, submit your profile to our Engineering Talent Community. Our Talent team will review your background and reach out when relevant roles align with your experience. We look forward to connecting with you.

• Develop, enhance, and maintain CI/CD self-hosted infrastructure using modern DevOps tooling (GitHub Actions Runners stack, ArgoCD, FluxCD etc.). • Automate infrastructure provisioning, configuration management, monitoring, and operational workflows using IaC and scripting languages. • Own the deployment, maintenance, and lifecycle management of systems supporting engineering (Kubernetes clusters, container registries, artifact systems, and internal developer platforms) leveraging deep expertise in Kubernetes, container runtimes, and the broader cloud-native ecosystem (Helm, Kustomize, etc.). • Troubleshoot complex infrastructure and application issues, driving root-cause analysis and developing long-term remediation solutions. • Design, build, and maintain cloud infrastructure across major cloud providers (AWS, GCP, Azure), and develop/support deployments of applications, services, and monitoring with a strong focus on scalability, reliability, and cost optimization. • Develop internal tooling and automation using Terraform, Python, Go, or similar languages to streamline operational tasks and improve developer productivity. • Implement and manage security best practices across cloud environments, including identity management, secrets handling, audit logging, and network controls. • Leverage AI/ML tools to automate repetitive DevOps tasks, operational workflows.

• Work on core product systems using Kubernetes, Go, and Python • Emphasizes end-to-end ownership, from concept to observability, across the stack • Use Terraform for repeatable, safe, infrastructure-as-code installations • Practice debugging beyond local environments • Gain exposure to Infrastructure as Code (IaC) by improving Terraform module variables or documentation